Culinary science and hospitality research (한국조리학회지)

Culinary Society of Korean Academy (한국조리학회)
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A Research about Quality of Work-Life, Affective Organizational Commitment and Turnover Intention of Y Generational Chef

Y세대 조리사의 근로생활의 질(QWL), 심리적 조직몰입 및 이직의도에 관한 연구

  • 심순철 (세종사이버대학교 호텔관광경영학부) ;
  • 최현정 (백석대학교 관광학부)
  • Received : 2017.01.20
  • Accepted : 2017.02.16
  • Published : 2017.02.28
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Abstract

The current study aims to demonstrate the causal relationships of quality of work life (QWL), affective organizational commitment, and turnover intention among Y-Generational chefs in South Korea. In order to achieve the study purpose, the data were collected from 207 chefs working in hotel restaurants, independent restaurants, and franchised restaurants. To analyze the data, frequency analysis, exploratory factor analysis, reliability analysis, regression analysis, and PROCESS Macro analysis were undertaken using SPSS 18.0. The results indicated that quality of work life consisted of two factors named as personal quality and social quality. Both factors of quality of work life had significantly positive effect on affective organizational commitment. However, in case of the relation between quality of work life and turnover intention, only personal quality had a significant negative effect on turnover intention while the effect of social quality on turnover intention was not significant. Furthermore, affective organizational commitment negatively affected turnover intention, and affective organizational commitment was determined as significant mediators between quality of work life and turnover intention. Implications of the empirical results and limitations of the study are also discussed.

본 연구의 목적은 국내 Y세대 조리사를 대상으로 근로생활의 질, 심리적 조직몰입 및 이직의도의 인과적 영향 관계를 규명하는 것이다. 본 연구의 목적을 달성하기 위하여 국내 호텔, 개인외식업체 및 프랜차이즈 외식업체에 근무하는 조리사 207명을 대상으로 설문조사를 실시하였다. 획득된 자료를 분석하기 위해서는 SPSS 18.0을 이용하여 빈도분석, 탐색적 요인분석, 신뢰도 분석, 회귀분석 및 PROCESS Macro 분석을 실행하였다. 분석 결과, 본 연구에서 근로생활의 질은 개인적 품질과 사회적 품질의 2개 요인으로 구성되었다. 근로생활의 질을 구성하는 1개의 요인은 모두 심리적 조직몰입에 긍정적인 영향을 미치는 것으로 확인되었다. 그러나 근로생활의 질과 이직의도의 관계에서는 개인적 품질만이 이직의도를 저하시키는 것에 유의한 영향을 미치는 것으로 나타났으며, 사회적 품질과 이직의도의 관계는 유의하지 않은 것으로 확인되었다. 심리적 조직몰입은 이직 의도에 부(-)의 영향을 미치는 것으로 나타났으며, 심리적 조직몰입은 근로생활의 질(개인적 품질, 사회적 품질)과 이직의도의 관계에서 매개 작용이 유의한 것으로 확인되었다. 이러한 결과에 따른 시사점이 연구의 결론부분에 논의되었다.

Keywords

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