디지털융복합연구 (Journal of Digital Convergence)

  • 제15권2호
  • /
  • Pages.67-80
  • /
  • 2017
  • /
  • 2713-6434(pISSN)
  • /
  • 2713-6442(eISSN)
한국디지털정책학회 (The Society of Digital Policy and Management)
권호 표지
DOI QR코드

DOI QR Code

자동차산업에서의 조직시민행동과 혁신행동에 대한 감성지능의 영향과 진정성리더십의 조절효과

The Effect of Emotional Intelligence on Organizational Citizenship Behavior and Innovative Behavior in Manufacture of Automobile industry

  • 투고 : 2017.01.02
  • 심사 : 2017.02.20
  • 발행 : 2017.02.28
PDF 다운로드
⟨ 이전 논문 다음 논문 ⟩

초록

2000년대 이후, 직장 동료, 상사들과 소통할 때 나타나는 감정들은 조직의 생존과 성공에 중요한 역할을 한다는 연구들이 제시되고 있다. 본 연구는 감성지능이 높은 경영자(CEO)의 조직이 낮은 경영자의 조직보다 더 높은 경영성과를 창출한다는 연구를 기초로, 자동차 산업에서의 감성지능과 조직시민행동 및 혁신행동에 대한 관계를 검증하고자 하였다. 또한 최근 진정성리더십이 조직시민행동과 혁신행동에 중요한 영향력을 미치고 있다는 연구를 토대로 이들 변수들의 관계에 진정성리더십의 조절효과가 있는지를 검증하고자 하였다. 특히 지금까지는 유연한 조직구조를 가진 서비스업 중심의 연구들이 주로 이루어져 왔으나, 본 연구에서는 다소 관료적이고 보수적인 전통적 제조업인 자동차 산업을 대상으로 연구모형을 설계, 분석하였다. 2016년 12월 26일부터 1월 15일까지 부산 경남지역의 자동차 산업(부품 및 완성차) 종업원 200명을 대상으로 감성지능이 조직시민행동과 혁신행동에 미치는 영향과 진정성리더십의 조절효과를 검증하였다. 분석결과 감성지능은 일반관리 기획부서, 생산 기술부서 모두 조직시민행동에 정(+)의 영향을, 혁신행동도 정(+)의 영향을 미치는 것으로 나타났다. 반면, 감성지능과 조직시민행동 및 혁신행동의 관계에서 진정성리더십의 조절효과에서는 차이가 발생하였다. 이를 통해 본 연구는 리더의 핵심역량인 감성지능과 진정성리더십의 관계를 새롭게 조명하고, 감성지능과 진정성리더십의 인과관계에 대한 이해를 높이는 등 감성지능의 연구 범위를 확대하였다. 추후 연구에서는 다양한 변수들의 관계와 시계열적인 종단연구와 같은 연구방법의 시도가 필요하다 하겠다.

Today, Emotional Intelligence of the leader has become important in order to achieve the achievement of the organization. Especially, the automobile industry is somewhat conservative and the organizational culture of the subcontractor is still much more important than the service industry which has a flexible. In this context, I examine the Emotional Intelligence on Organizational Citizenship Behavior and Innovative Behavior in manufacture of automobile industry focusing on moderating effect of Authentic Leadership. This Study enhances the understanding of Emotional Intelligence and extends the research. Future research will needed to pioneer research methods such as various aspects of measurement and time series of various variables.

키워드

참고문헌

  1. Sarah, H., Astrid, S., & John, N., "Enhancing emotion perception, a fundamental component of emotional intelligence: Using multiple-group SEM to evaluate a training program", Personality and Individual Differences Journal, 95, pp. 11-12, 2016. https://doi.org/10.1016/j.paid.2016.02.015
  2. Hyunwoo, Jung., "An Empirical Study on the Structural Relationship Among Leader's Emotional Intelligence, Authenticity and Follower's Self Leadership, Innovate Behavior" Vol. 22, No. 3, pp. 132-136, 2015.
  3. George, J. M., "Emotions and leadership: The role of emotional intelligence", Human relations, Vol. 53, No. 8, pp. 1027-1055, 2000. https://doi.org/10.1177/0018726700538001
  4. Mayer, J. D., Caruso, D. R., & Salovey, P., "The Ability Model of Emotional Intelligence: Principles and Updates" Emotion Review, Vol. 8, No. 4, pp. 290-291, 2016. https://doi.org/10.1177/1754073916639667
  5. Thorndike, E. L. "Intelligence and its use", Harper's Magazines, 140, pp. 227-235, 1920.
  6. Salovey, P., & Mayer, J.D., "Emotional Intelligence.", Imagination, Cognition and Personality, Vol. 9, No. 3, pp. 185-211, 1990. https://doi.org/10.2190/DUGG-P24E-52WK-6CDG
  7. Moshe, Z., Gerald, M., & Dorit, O. S., "Cognitive-Social Sources of Wellbeing: Differentiating the Roles of Coping Style, Social Support and Emotional Intelligence", Springer Science+Business Media Dordrecht, 2015.
  8. Victor, D. & Malcolm., "Can Emotional Intelligence be developed?", The International Journal of Human Resource Management, Vol. 15, No. 1, pp. 95-111, 2004. https://doi.org/10.1080/0958519032000157366
  9. Ciarrochi, J. V., Chan, A. Y., & Caputi, P., "A Critical evaluation of emotional intelligence construct", Personality and Individual difference, Vol. 28, No. 3, pp. 539-561, 2000. https://doi.org/10.1016/S0191-8869(99)00119-1
  10. John, Mayer., David, Caruso., & Peter, Salovey., "The Ability Model of Emotional Intelligence: Principles and Updates", Emotion Review, Vol. 8, No. 4, pp. 290-300, 2016. https://doi.org/10.1177/1754073916639667
  11. Goleman,, D., Boyatzis, R., & Mckee, A., "Primal leadership: realizing the power of emotional intelligence", Harvard Business School Press, USA, 2002.
  12. Byoung-Dae Na, Joong-Gyoo Kim, "The Influence of Emotional Intelligence Convergence and Work-Family Conflict on Organizational Effectiveness", Journal of Digital Convergence, Vol. 13 No. 8, pp. 207-220, 2015. https://doi.org/10.14400/JDC.2015.13.8.207
  13. Michael, R. Parke. Myeong-Gu Seo, & Elad, N. Sherf., "Regulating and Facilitating: The Role of Emotional Intelligence in Maintaining and Using Positive Affect for Creativity" Journal of Applied Psychology, Vol. 100, No. 3, pp. 917-934, 2015. https://doi.org/10.1037/a0038452
  14. Zhongming Ouyang, Jinyan Sang, Ping Li, & Jiaxi Peng "Organizational justice and job insecurity as mediators of the effect of emotional intelligence on job satisfaction: A study from China", Personality and Individual Differences, Vol. 76, pp. 147-152, 2015. https://doi.org/10.1016/j.paid.2014.12.004
  15. Maria, C. G., Sebastiano C., Francesca, C., Rosalba, L., & K.V.Petrides "Trait emotional intelligence and behavioral problems among adolescents: A cross-informant design", Personality and Individual Differences, Vol. 74, pp. 16-21, 2015. https://doi.org/10.1016/j.paid.2014.09.032
  16. Sang-Ho Lee & Kwang-Chel Park. "A Review of the Studies on the Relationships between Leader's Emotional Intelligence and their Leadership", Journal of Social Science, Vol. 11, pp. 1-26, 2009.
  17. Hyunho, T. & Colquitt, J. A., "Organizational justice and stress: The mediating role of work ‐family conflict", Journal of Applied Psychology. Vol. 89, No. 3, pp. 395-404, 2004. https://doi.org/10.1037/0021-9010.89.3.395
  18. Organ, D. W., & Konovsky, M., "Cognitive Versus Affective Determinants of Organizational Citizenship Behavior", Journal of Applied Psychology, 74, pp. 157-164, 1989. https://doi.org/10.1037/0021-9010.74.1.157
  19. Jin-Gyu Tak & Tae-Woo Roh, "Effects of Supervisor's Authentic Leadership on Job Performance for Employees: Focused on the Mediating Effect of Organizational Commitment and Organizational Citizenship Behavior", Journal of Korea Contents, Vol. 16, No. 7, pp. 319-336, 2016.
  20. Williams, L. J., & Anderson, S. E., "Job satisfaction and organizational commitment as predictors of organizational citizenship and in-role behavior", Journal of Management, Vol. 17, No. 3, pp. 601-617, 1991. https://doi.org/10.1177/014920639101700305
  21. Jun-Ho Jeon, Kyung-Il Han, "Impact of Supervisor's Leadership Style on Organizational Citizenship Behavior", Journal of Digital Convergence, Vol. 13, No. 3, pp. 75-84, 2015. https://doi.org/10.14400/JDC.2015.13.3.75
  22. Bettencourt, L.A., "Change-oriented organizational citizenship behavior: the direct and indirect moderating influence of goal orientation", Journal of Retailing. Vol. 80, No. 3, pp. 165-180, 2004. https://doi.org/10.1016/j.jretai.2003.12.001
  23. Podsakoff, P.M., Bommer, W.H., Podsakoff, N.P., & MacKenzie, S.B.,, "Relationships between leader reward and punishment behavior and subordinate attitudes, perceptions, and behaviors: A meta-analytic review of existing and new research", Organizational Behavior and Human Decision Processes, 99, pp. 2005.
  24. Puffer, S. M.., "Prosocial behavior, noncompliant behavior, and work performance among commission salespeople", Journal of applied Psychology, 72, pp. 615-621, 1987. https://doi.org/10.1037/0021-9010.72.4.615
  25. Jin-Won Eo, Suk-Jae Jeong, Hyuk Han, Yun-Jeong Choi, "The Information Support Strategy for Global Technology Commercialization of SME by Analysis of the Global Technology Commercialization Programs", Journal of IT Convergence Society for SMB, Vol. 2, No. 2, pp. 27-34, 2012.
  26. Byung-Sam So, Sun-Kyu Lee, Eun-Gu Kang, Yuen-Kyu Kim, Seong-Deug Ku, Byung-Chul Choi, "A Study on the Influence of Job-Embeddedness to Innovation Behavior in the Convergence age", Journal of Digital Convergence, Vol. 13, No. 7, pp. 57-67, 2015. https://doi.org/10.14400/JDC.2015.13.7.57
  27. Il-Chun Kim., "An evaluation of precursors of hospital employee turnover", Journal of Applied Psychology, Vol. 63, No. 4, pp. 408-414, 1978. https://doi.org/10.1037/0021-9010.63.4.408
  28. Hsueh-Liang Fan, Pao-Fang Chang, Dale Albanese, Jing-Jyi Wu, Ming-Jen Yu, Hao-Jun Chuang., "Multilevel influences of transactive memory systems on individual innovative behavior and team innovation", Thinking Skills and Creativity, 19, pp. 49-59, 2016. https://doi.org/10.1016/j.tsc.2015.11.001
  29. Yannick, P. M. Bammens., "Employees' Innovative Behavior in Social Context: A Closer Examination of the Role of Organizational Care", Product Development & Management Association Journal, Vol. 33, No. 3, pp. 244-259, 2016.
  30. Kyung-Ihl Kim, "A Model of the influence of IMS operation on organizational performance", Journal of IT Convergence Society for SMB, Vol. 6, No. 1, pp. 1-5, 2016.
  31. Erdenebaatar Solongo, Sun-Kyu Lee, Eun-Gu Kang, Hong-Cheul Kim, Eun-Kyeong Kim, "A Study on the influence of Leader Supervisory Style to Creativity and Job Involvement in the age of Convergence", Journal of Digital Convergence, Vol. 13, No. 9, pp. 149-159, 2015. https://doi.org/10.14400/JDC.2015.13.9.149
  32. Jin-Hyuk Ryu, Sun-Bae Kim, "Effect of Knowledgebased Service Organization CEO' Transformational Leadership and Learning Organization Building Factors on Innovative Behavior in the Age of Convergence", Journal of Digital Convergence, Vol. 13, No. 4, pp. 147-161, 2015. https://doi.org/10.14400/JDC.2015.13.4.147
  33. Bruce, J. Avolio. & William, L. Gardner., "Authentic leadership development: Getting to the root of positive forms of leadership," The Leadership Quarterly, 16, pp. 315-338, 2005. https://doi.org/10.1016/j.leaqua.2005.03.001
  34. Susan M. Jensen, & Fred, Luthans., "Entrepreneurs as authentic leaders: impact on employees' attitudes," Leadership & Organization Development Journal, Vol. 27, No. 8, pp. 646-666, 2006. https://doi.org/10.1108/01437730610709273
  35. Fred, O. Walumbwa, Bruce J. Avolio, William L. Gardner, Tara S. Wernsing, Suzanne J. Peterson, "Authentic Leadership: Development and Validation of a Theory-Based Measure", Journal of Management, Vol. 34, No. 1, pp. 89-126, 2008. https://doi.org/10.1177/0149206307308913
  36. Susan M. Jensen, & Fred, Luthans., "Entrepreneurs as authentic leaders: impact on employee's attitudes", Leadership & Organization Development Journal , Vol. 27, No. 8, pp. 646-666, 2006. https://doi.org/10.1108/01437730610709273
  37. Kehan. Xiong, Weipeng Lin., Jenny C. Li and Lei Wang., "Employee Trust in Supervisors and Affective Commitment: The Moderating Role of Authentic Leadership," Psychological Reports, Vol. 118, No. 3, pp. 829-848, 2016. https://doi.org/10.1177/0033294116644370
  38. Frank Walter, Michael S. Cole, and Ronald H. Humphrey., "Emotional Intelligence: Sine Qua Non of Leadership or Folderol?", Academy of Management Perspectives, pp. 45-59, 2011.
  39. Susan Michie, Janaki Gooty., "Value, emotions, and authenticity: Will the real leader please stand up?", The Leadership Quarterly, 16, pp. 441-457, 2005. https://doi.org/10.1016/j.leaqua.2005.03.006
  40. Kee-Chang Kwon, Hae-Sool Yang, "Structural Relationships between the Variables of Coaching Leadership, Job Characteristics and Organizational Effectiveness in Convergence Environment", Journal of Digital Convergence, Vol. 14, No. 5, pp. 247-262, 2016. https://doi.org/10.14400/JDC.2016.14.5.247
  41. Hui.W, Yang S, Fred. L. Danni W, Yanhong Wu, "Impact of authentic leadership on performance: Role of follower's positive psychological capital and relational processes", University of Nebraska-Lincoln: Management Department Faculty Publications, pp. 5-21, 2014.
  42. Eun Kyung Lee, Jin-Hwa Park, "Converged Study of Influencing Factors on Occupational Stress in Workers", Journal of the Korea Convergence Society, Vol. 7, No. 3, pp. 15-24, 2016. https://doi.org/10.15207/JKCS.2016.7.3.015
  43. Eun-Sook Shin, "Convergence Relationship between Occupational Stress and Fatigue Symptoms among Blue Collar Workers in Manufacturing Plants", Journal of the Korea Convergence Society, Vol. 7, No. 1, pp. 57-68, 2016. https://doi.org/10.15207/JKCS.2016.7.1.057
  44. Jin-Hwan Han, "Moderationg Effect of Self-efficacy between Convergence-type Job Insecurity and Organizational Citizen Behavior", Journal of Digital Convergence, Vol. 14, No. 5, pp. 237-245, 2016. https://doi.org/10.14400/JDC.2016.14.5.237