References
- Back, B., & Lee, Y. (2009). Determinants of consumer complaint behavior: A Comparison of Korean and U.S. consumers, Journal of Consumer Studies, 20(3), 75-98.
- Choi, Y., Lee, J., Oh, H., & Suh, Y. (2004). A study on characteristics of consumer complaining behavior on internet fashion shopping malls, Journal of the Korean Society of Clothing Industry, 6(5), 595-604.
- Hwang, J. (2003). A study of consumer complaint attitude, intention and behavior on restaurants, Tourism and Leisure Research, 14(3), 409-428.
- Hong, K. (1999). A study on clothing complaining behavior: Taxonomy, cause and type, Journal of the Korean Society of Clothing and Textiles, 23(1), 90-98.
- Kim, D., Lee, Y., & Lee, S. (2010). New consumer behavior. Seoul: Bakyoungsa.
- Kim, H. (2011). A study on the influential factors on e-consumer complaint behavior in internet shopping- A comparative study between Korean and Chinese undergraduate students (Unpublished master's thesis). Soongsil University Seoul, Korea.
- Kim, S., & Lee, S. (1999). The complaining behavior process after purchase of the women's wear, The Journal of The Korean Society of Costume, 42, 91-112.
- Kim, T. (1999). New distribution revolution. -Successful strategy of tele-marketing, Seoul: Oreum.
- Kim Y., & Lee, S. (2016). Effect of consumers' awareness in store and determinants of consumer complaint behavior on consumer complaint intention: Focus on super stores and traditional markets, Family and Environment Research, 54(2), 119-130. https://doi.org/10.6115/fer.2016.010
- Lee, H., Ahn, K., & Ha, Y. (2015). Consumer behavior. Seoul: Bupmunsa.
- Lee, J., & Park, J. (2007). Convergence divergence of cross-culture e-CCB: An exploratory study on taxonomical issu, International Business Journal, 18(3), 83-111.
- Lee, O., & Kang, Y. (2014). A study of college students' consumption behavior from the midwest(Yunnam) in China(part 1): The effect of materialism on the consumers's attitudes and clothing purchase behaviors, Journal of Fashion Business, 18(1), 50-65. https://doi.org/10.12940/jfb.2014.18.1.50
- Lee, S. (2009). Cosmetic customers' complaint behaviors -Focused on the changes of complaint behaviors before and after the complaint management experiences, Journal of the Korean Society of Clothing and Textiles, 33(2), 288-298. https://doi.org/10.5850/JKSCT.2009.33.2.288
- Liuxia(2009). A comparative study of online shopping mall consumer complaint behavior between Korea and China, Korea University (Unpublished master's thesis). Korea University Seoul, Korea.
- Park, J., Lee, J. (2009). A comparative study on cross-cultural consumer complaint intention, Korean Management Review, 38(4), 1085-1114.
- Richins, M. L. (1987). A multi-variate analysis of responses to dissatisfaction, Journal of the Academy of Marketing Science, 15, 24-31. https://doi.org/10.1007/BF02722168
- Singh, J. (1989). Determinants of consumers decisions to seek third party redress: An empirical study of dissatisfied patients, Journal of Consumer Affairs, 23(2), 329-363. https://doi.org/10.1111/j.1745-6606.1989.tb00251.x
- Singh, J. (1990). A Typology of consumer dissatisfaction response style, Journal of Retailing, 66(1), 57-99.
- White consumer, propose with right developmentally. (2013. July 17). Economic Review. Retrieved August 11. 2016, from http://www.econovill.com
- Ye, J. (2003). Complaint behavior of e-consumer. Asan Foundation Research Studies, 129, Seoul: Jipmoondang.
- You, S. (2002). A study of consumer complaint actions and satisfaction after taking complaint actions associated with usage of cellular phone, Journal of Consumer Studies, 13(3), 151-168.
- Yu, H., & Kim, H. (2001). Consumer satisfaction/dissatisfaction and complaining behavior of clothing cable TV home shoppers, Journal of Korean Society of Clothing and Textiles, 25(6), 1143-1154.
- Yun, H., & Kim, E. (2000). The study on women's responses to discounting claims and complaining behavior in clothing products, Korean Journal of Human Ecology, 9(4), 491-503.
- Zhou, Y., Rhu, M., & Lee, S. (2012). Complaining behavior and repurchase intention on social commerce for south Korean and Chinese consumers, Journal of Consumer Studies, 23(2), 225-248.
Cited by
- 우즈베키스탄 유학생들의 의복 구매행동에 관한 연구(1) -의복 착용실태와 한국 패션제품 구매의도에 미치는 영향요인 분석- vol.23, pp.1, 2019, https://doi.org/10.12940/jfb.2019.23.1.25