DOI QR코드

DOI QR Code

사물인터넷을 이용한 비즈니스 프로세스 지원방안

Business Process Support Based on IoT Technology

  • Hong, Hyun-Gi (Department of Business Administration, Cheongju University)
  • 투고 : 2016.12.20
  • 심사 : 2017.02.20
  • 발행 : 2017.02.28

초록

본 논문의 연구목적은 사물인터넷(Internet of Things : IoT)을 기반으로 한 비즈니스 프로세스의 지원 방안을 제시하는 것이다. 이 때 사물인터넷의 비즈니스 모델과 제품의 강화를 위한 IoT의 비즈니스 프로세스 적용 방안에 집중하도록 한다. 본 논문의 연구 방법은 기계류 장치산업에서 기계생산 시에 발생하는 오류를 최소화할 수 있는 경우를 대상으로 하였다. 본 논문의 결과로서 IoT 구조와 선택된 IoT 기술에 기초한 비즈니스 프로세스의 설계를 들 수 있다. 본 연구는 IoT를 기반으로 한 비즈니스 프로세스의 지원방법론인데, 비즈니스 프로세스 중에서 IoT의 영향을 가장 많이 받는 키 프로세스, 즉 원거리 기계 모니터링, 기계 정비, 재료 조달, 제품가격결정, 그리고 정보보고시스템을 중심으로 수행되었다. 본 연구에서의 연구 한계점은 본 연구를 기계장치 회사에 한정해서 실시했다는 것이다. 향후의 연구는 연구대상을 더욱 확대하여 다른 많은 업종의 비즈니스 프로세스에도 적용해보아야 할 것이다. 본 연구의 결과는 IoT 기술을 이용하여 경영실적을 향상하고자하는 기계 산업에서 활용할 수 있을 것이다.

The purpose of this paper is to propose a method for business process system (BPS) based on the Internet of Things (IoT). As the results of this research the IoT architecture and the business process design are derived. The main findings include the proposed IoT-enabled BPS method, illustrated by the description of the application and its assessment. In addition, the key business processes namely; remote machine monitoring; maintenance of machine; material procurement; product pricing; and information reporting system, are affected by IoT technology. The proposed method of this research could be the reference for the companies which want to have better management performance based on IoT technologies.

키워드

참고문헌

  1. D. Giusto, A. Iera, G. Morabito and L. Atzori, The Internet of Things, Springer, New York, NY. 2010.
  2. INFSO, D.4 networked enterprise & RFID INFSO G.2 micro & nanosystems, co-operation with the working group RFID of the ETP EPOSS, internet of things in 2020, roadmap for the future, Version 1.1, May 27. 2008.
  3. T. S. Baines, H. Lightfoot, J. Peppard, M. Johnson, A. Tiwari and E. Shehab, "Towards an operations strategy for product-centric servitization," International Journal of Operations & Production Management, Vol. 29, No. 5, pp. 494-519, 2009. https://doi.org/10.1108/01443570910953603
  4. J. Krogstie, "Business information systems utilizing the future internet," Proceedings of Perspectives in Business Informatics Research 10th International Conference, BIR 2011, Riga, pp. 1-18, 2011.
  5. L. Azori, A. Iera and G. Morabito, "The Internet of Things: a survey," Computer Networks, Vol. 54, No. 15, pp. 2787-2805, 2010. https://doi.org/10.1016/j.comnet.2010.05.010
  6. K. Sperner, S. Meyer and C. Magerkurth, "Introducing entity-based concepts to business process modelling," Proceedings of the Third International Workshop, BPMN, Lucerne, pp. 166-171, 2011.
  7. W. Li, L. Mei and K. Nie, "Research choices of methods of internet of things pricing based on variation of perceived value," Journal of Industrial Engineering and Management, Vol. 6 No. 1, pp. 175-187, 2013.
  8. M. Boehm and O. Thomas, "Looking beyond the rim of one's teacup: a multidisciplinary literature review of product-service systems in information systems, business management, and engineering & design," Journal of Cleaner Production, Vol. 51, pp. 245-260, 2013. https://doi.org/10.1016/j.jclepro.2013.01.019
  9. C. Gronroos, "A service perspective on business relationships: the value creation, interaction and marketing interface," Journal of Industrial Marketing Management, Vol. 40, No. 2, pp. 240-247, 2011. https://doi.org/10.1016/j.indmarman.2010.06.036
  10. H. Gebauer, T. Fischer and E. Fleisch, "Exploring the interrelationship among patterns of service strategy changes and organizational design elements," Journal of Service Management, Vol. 21 No. 1, pp. 103-129, 2010. https://doi.org/10.1108/09564231011025137
  11. J. Gao, Y. Y. Zhu and L. Lin, "Service-oriented manufacturing: a new product pattern and manufacturing paradigm," Journal of Intelligent Manufacturing, Vol. 22 No. 3, pp. 435-446, 2011. https://doi.org/10.1007/s10845-009-0301-y
  12. W. Reim, V. Parid and D. Ortqvist, "Product service systems (PSS) business models and tactics - a systematic literature review," Journal of Cleaner Production, Vol. 97, pp. 61-75, 2014.
  13. F. Chen, C. Ren, Q. Wang and B. Shao, "A process definition language for internet of things. Service operations and logistics, and informatics (SOLI)," Proceedings of the 2012 IEEE International Conference, pp. 107-110, 2012.
  14. U. Gelbmann and B. Hammerl, "Integrative re-use systems as innovative business models for devising sustainable product service-systems," Journal of Cleaner Production, Vol. 97, pp. 50-60, Jun. 2014.
  15. A. Tukker, "Eight types of product-service system: eight ways to sustainability?," Journal of Business Strategy and Environment, Vol. 13 No. 4, pp. 246-260, 2004. https://doi.org/10.1002/bse.414