Journal of the Korean Society for Aviation and Aeronautics (한국항공운항학회지)

The Korean Society for Aviation and Aeronautics (한국항공운항학회)
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A Study on the Influence of Airport Environment on Airport Users' Emotions -Focused on Incheon International Airport-

공항 환경이 공항이용객의 감정에 미치는 영향에 관한 연구 -인천국제공항을 중심으로-

  • 박학순 (한국항공대학교 경영학과) ;
  • 김하영 (한국항공대학교 경영학과) ;
  • 이진영 (한국항공대학교 경영학과) ;
  • 이수미 (한국항공대학교 경영학과)
  • Received : 2017.08.21
  • Accepted : 2017.12.27
  • Published : 2017.12.31
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Abstract

Recently Following changes in the airport industry, this study aims to investigate the relationship between physical servicescape elements, a travelers' enjoyment and/or anxiety, and traveler satisfaction in the airport environment context. Six airport service scape factorsd design, scent, functional organization, air/lighting conditions, seating, and cleanlinessd should be considered when evaluating traveler response. airport design features and pleasant scent have a positive influence on traveler enjoyment, generating satisfaction. This study also provides valuable implications for airport design, organization and development. By combining previous research on servicescapes and airport design, this study confirms the significance of servicescape attributes in transit service settings in Inchon international airport. The results of this study may help airport industry practitioners understand the airport environment from a passenger's perspective.

Keywords

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  1. Investigating the Effects of Airport Servicescape on Airport Users’ Behavioral Intentions: A Case Study of Incheon International Airport Terminal 2 (T2) vol.11, pp.15, 2017, https://doi.org/10.3390/su11154171