DOI QR코드

DOI QR Code

Effects of Benefits and Risk Perception on Purchase Intention for Fur Apparel: A Multiple Mediation Model of Consumer Emotions

모피의류의 편익과 위험 지각이 구매의도에 미치는 영향과 소비자 감정의 다중 매개효과

  • Lee, Jin-Myong (Department of Consumers' Life Information, Chungnam National University)
  • 이진명 (충남대학교 소비자생활정보학과)
  • Received : 2017.10.15
  • Accepted : 2017.11.28
  • Published : 2017.12.30

Abstract

Fur apparel is a representative luxury item that displays wealth and social status; however, it is also recognized as an unethical product criticized for its animal maltreatment in the production process. Understanding consumer responses to an ambivalent object, such as fur apparel, is an important research topic both academically and practically. This study investigates the hierarchical effects of perceived benefits and risks of fur apparel on consumers' emotions and purchase intention by applying the ABC model of attitudes to identify the mediating effects of consumer emotions. An online survey was conducted on 390 female consumers that verified hypotheses through structural equation modeling and bootstrapping analysis using phantom variables. The initial results of the survey showed that the relationship between perceived conspicuous benefits and purchase intention towards fur apparel was partially mediated by positive emotion. Second, the relationship between perceived epistemic benefits and purchase intention was completely mediated by positive emotion. Third, the relationship between perceived ethical risk and purchase intention was completely mediated by positive and negative emotions. Fourth, perceived social risk did not affect the purchase intention of fur apparel significantly. The results support that cognitive beliefs about the subject have a significant positive effect on behavioral intentions through emotions as suggested in the ABC model of the attitude. This study provides an in-depth understanding of consumer responses to ambivalent objects by revealing the individual mediating effects of consumers' positive and negative emotions.

Keywords

References

  1. Ajzen, I., & Fishbein, M. (1977). Attitude-behavior relations: A theoretical analysis and review of empirical research. Psychological Bulletin, 84 (5), 888-918. http://dx.doi.org/10.1037/0033-2909.84.5.888
  2. Auger, P., Devinney, T. M., & Louviere, J. J. (2007). Using best-worst scaling methodology to investigate consumer ethical beliefs across countries. Journal of Business Ethics, 70 (3), 299-326. http://dx.doi.org/10.1007/s10551-006-9112-7
  3. Aula, P. (2010). Social media, reputation risk and ambient publicity management. Strategy & Leadership, 38 (6), 43-49. https://doi.org/10.1108/10878571011088069
  4. Bae, M. H., & Kwon, M. J. (2014). A study on artificial fur fashion in SPA brands. Journal of the Korean Society of Design Culture, 20 (4), 309-321.
  5. Bagozzi, R. P., & Burnkrant, R. E. (1979). Attitude organization and the attitude-behavior relationship. Journal of Personality and Social Psychology, 37 (6), 913-929. http://dx.doi.org/10.1037/0022-3514.37.6.913
  6. Bagozzi, R. P., & Edwards, J. R. (1998). A general approach for representing constructs in organizational research. Organizational Research Methods, 1 (1), 45-87. https://doi.org/10.1177/109442819800100104
  7. Batra, R., & Ahtola, O. T. (1991). Measuring the hedonic and utilitarian sources of consumer attitudes. Marketing Letters, 2 (2), 159-170. http://dx.doi.org/10.1007/BF00436035
  8. Breckler, S. J. (1984). Empirical validation of affect, behavior, and cognition as distinct components of attitude. Journal of Personality and Social Psychology, 47 (6), 1191-1205. https://doi.org/10.1037/0022-3514.47.6.1191
  9. Carrington, M. J., Neville, B. A., & Whitwell, G. J. (2010). Why ethical consumers don't walk their talk: Towards a framework for understanding the gap between the ethical purchase intentions and actual buying behaviour of ethically minded consumers. Journal of Business Ethics, 97 (1), 139-158. http://dx.doi.org/10.1007/s10551-010-0501-6
  10. Cavusoglu, L., & Dakhli, M. (2016). The impact of ethical concerns on fashion consumerism: A review. Markets. Globalization & Development Review, 1 (2), Article 5. https://doi.org/10.23860/MGDR-2016-01-02-05
  11. Chang, M. K. (1998). Predicting unethical behavior: a comparison of the theory of reasoned action and the theory of planned behavior. Journal of Business Ethics , 17(16), 1825-1834. https://doi.org/10.1023/A:1005721401993
  12. Chea, S., & Luo, M. M. (2005). eService customer retention: The roles of negative affectivity and perceived switching costs . Paper presented at the Eleventh Americas Conference on Information Systems, Omaha, USA.
  13. Choi, C. J., & Ryu, C. H. (2015). Mediating role of emotion in relationships between visual design environment and store image and store perceived quality and store loyalty in department stores. Journal of Brand Design, 13 (4), 227-240.
  14. Choi, K. H. (2015). The influence of female's consumption values on purchasing behavior of fur clothing women in their 30's, 40's and 50's (Unpublished master's thesis). Konkuk University, Seoul, Korea.
  15. Chung, E., & Fischer, E. (2001). When conspicuous consumption becomes inconspicuous: the case of the migrant Hong Kong consumers. Journal of Consumer Marketing, 18 (6), 474-487. https://doi.org/10.1108/07363760110404378
  16. Fornell, C., & Larcker, D. F. (1981). Structural equation models with unobservable variables and measurement error: Algebra and statistics. Journal of Marketing Research, 18 (3), 382-388. https://doi.org/10.2307/3150980
  17. Frijda, N. H. (1993). The place of appraisal in emotion. Cognition & Emotion, 7 (3-4), 357-387. https://doi.org/10.1080/02699939308409193
  18. Gregory-Smith, D., Smith, A., & Winklhofer, H. (2013). Emotions and dissonance in 'ethical' consumption choices. Journal of Marketing Management, 29 (11-12), 1201-1223. https://doi.org/10.1080/0267257X.2013.796320
  19. Ha, Y. W., & Lee, Y. I. (2008). The effects of cognitive and emotional responses to compensation for consumer complaints on the recovery of behavioral intentions. Korean Management Review, 37 (1), 225-246.
  20. Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (2006). Multivariate data analysis, 6th edition. New Jersey: Pearson Education.
  21. Harrison, R., Newholm, T., & Shaw, D. (2005). The ethical consumer . London: Sage.
  22. Hong, S. H. (2011). Basic theory and application of structural equation model. Seoul: SNM Research Group.
  23. Jang, E., & Choi, J. (2015). The role of gift card and cash in hedonic vs. utilitarian product purchases: Mediation effect of positive and negative purchase emotion. Journal of Consumer Studies, 26 (5), 1-22.
  24. Jung, H. J., Kim, H., & Oh, K. W. (2016). Green leather for ethical consumers in China and Korea: Facilitating ethical consumption with value-belief-attitude logic. Journal of Business Ethics, 135 (3), 483-502. https://doi.org/10.1007/s10551-014-2475-2
  25. Jung, J. W. (2016). From a giant market of fur to a fur-zero country . Retrieved August 10, 2017, from http://www.hankookilbo.com
  26. Kang, J. H., & Jin, B. (2015). Positive consumption emotion to purchase intention cross-cultural evidence from China and India. Marketing Dynamism & Sustainability: Things Change, Things Stay the Same, 655-658. https://doi.org/10.1007/978-3-319-10912-1_210
  27. Kim, H. J., & Rha, J. Y. (2016). Application of the stimulus-organism-response model on consumer's continued intention to use mobile payment services: Multiple mediation model. Journal of Korean Home Management Association, 34 (4), 139-156. https://doi.org/10.7466/JKHMA.2016.34.4.139
  28. Kim, I. H., Kang, Y. S., & Choi, M. Y. (2011). The influence of the consumers value and experience quality on the effects of scarcity message types. The Costume Culture Association, 19 (6), 1133-1149. https://doi.org/10.29049/rjcc.2011.19.6.1133
  29. Kim, J. Y. (2010). A study on purchasing behaviors of fur clothing consumers according to benefits sought. The Korean Society of Community Living Science, 21 (2), 211-225.
  30. Kim, S. (2006). A comparative study on animal protect legislations. Journal of Administrative Law, 15 , 299-317.
  31. Korea Customs and Trade Development Institute. (2011). Retrieved August 8, 2017, from www.kctdi.or.kr
  32. Lee, J. M., & Rha, J. Y. (2016). Personalization-privacy paradox and consumer conflict with the use of location-based mobile commerce. Computers in Human Behavior, 63 , 453-462. https://doi.org/10.1016/j.chb.2016.05.056
  33. Lee, J. M., & Choi, Y. J. (2016). Understanding fur clothing consumption: A comparison between real fur and faux fur. Journal of Consumer Studies, 27(4), 207-226.
  34. Lim, J. W., Kim, J. I., Hong, S. T., & Lee, Y. J. (2010). Consumer behavior. Seoul: Kyungmoon.
  35. Lim, S. J., & Kim, S. H. (2001). A study on clothing consumption value: A qualitative approach. Journal of the Korean Society of Clothing and Textiles, 25 (9), 1621-1632.
  36. Limayem, M., Hirt, S. G., & Cheung, C. M. (2007). How habit limits the predictive power of intention: The case of information systems continuance. MIS Quarterly , 31(4), 705-737. https://doi.org/10.2307/25148817
  37. Luttrell, A., Petty, R. E., & Brinol, P. (2016). Ambivalence and certainty can interact to predict attitude stability over time. Journal of Experimental Social Psychology, 63 , 56-68. https://doi.org/10.1016/j.jesp.2015.11.008
  38. Moon, S. J. (2014). Effects of consumer confusions of eco-labelling on negative word of mouth, distrust through negative emotion and moderation effects of consumer's internal attribution. Journal of Marketing Management Research, 19 (4), 21-44.
  39. Oatley, K., & Johnson-Laird, P. N. (1987). Towards a cognitive theory of emotions. Cognition and Emotion, 1 (1), 29-50. https://doi.org/10.1080/02699938708408362
  40. Olson, K. M., & Goodnight, G. T. (1994). Entanglements of consumption, cruelty, privacy, and fashion: The social controversy over fur. Quarterly Journal of Speech, 80 (3), 249-276. https://doi.org/10.1080/00335639409384072
  41. Oh, S. S. (1995). A study of buying and wearing fur clothes. The Research Journal of the Costume Culture, 3 (1), 109-124.
  42. Park, M. H. (2015). Consumers' emotional experiences in ethical consumption. Journal of Consumer Studies, 26 (3), 27-58.
  43. Park, M. H., & Kang, L. J. (2009). Study on the concept and practice of ethical consumption. Korean Living Science Association, 18 (5), 1047-1062. https://doi.org/10.5934/KJHE.2009.18.5.1047
  44. Piff, P. K., Stancato, D. M., Cote, S., Mendoza-Denton, R., & Keltner, D. (2012). Higher social class predicts increased unethical behavior. Proceedings of the National Academy of Sciences of the United States of America, 109 (11), 4086-4091. https://doi.org/10.1073/pnas.1118373109
  45. Preacher, K. J., & Hayes, A. F. (2008). Asymptotic and resampling strategies for assessing and comparing indirect effects in multiple mediator models. Behavior Research Methods, 40 (3), 879-891. https://doi.org/10.3758/BRM.40.3.879
  46. Raghunathan, R., Pham, M. T., & Corfman, K. P. (2006). Informational properties of anxiety and sadness, and displaced coping. Journal of Consumer Research, 32 (4), 596-601. https://doi.org/10.1086/500491
  47. Riipi, M., Alatalo, R. V., Lindstrom, L., & Mappes, J. (2001). Multiple benefits of gregariousness cover detectability costs in aposematic aggregations. Nature , 413(6855), 512-514. https://doi.org/10.1038/35097061
  48. Rosenberg, M. J., & Hanland, J. C. (1960). Low-commitment consumer behavior. Journal of Abnormal and Social Psychology, 2 (11), 367-372.
  49. Schröder, M. J., & McEachern, M. G. (2004). Consumer value conflicts surrounding ethical food purchase decisions: a focus on animal welfare. International Journal of Consumer Studies, 28 (2), 168-177. https://doi.org/10.1111/j.1470-6431.2003.00357.x
  50. Shaw, D., & Shiu, E. (2002). An assessment of ethical obligation and self-identity in ethical consumer decision-making: a structural equation modelling approach. International Journal of Consumer Studies, 26(4), 286-293. https://doi.org/10.1046/j.1470-6431.2002.00255.x
  51. Shen, D., & Dickson, M. A. (2001). Consumers' acceptance of unethical clothing consumption activities: influence of cultural identification, ethnicity, and machiavellianism. Clothing and Textiles Research Journal, 19 (2), 76-87. https://doi.org/10.1177/0887302X0101900204
  52. Sheth, J. N., Newman, B. I., & Gross, B. L. (1991). Why we buy what we buy: A theory of consumption values. Journal of Business Research, 22 (2), 159-170. https://doi.org/10.1016/0148-2963(91)90050-8
  53. Shrout, P. E., & Bolger, N. (2002). Mediation in experimental and nonexperimental studies: New procedures and recommendations. Psychological Methods, 7 (4), 422-445. https://doi.org/10.1037/1082-989X.7.4.422
  54. Stern, T., & Salb, D. (2015). Examining profile disclosure on online social networks: an affective, behavioural, and cognitive perspective. International Journal of Electronic Business, 12 (2), 162-184. https://doi.org/10.1504/IJEB.2015.069106
  55. Suk, H. J., & Lee, E. J. (2013). The value, knowledge, and sustainable consumption behavior of fashion consumers. Journal of the Korean Society of Clothing and Textiles, 37 (3), 424-438. https://doi.org/10.5850/JKSCT.2013.37.3.424
  56. Teck-Chai, L., & Kum-Lung, C. (2009). Consumers' acceptance of unethical consumption activities: Implications for the youth market. International Journal of Marketing Studies, 1 (2), 56. http://dx.doi.org/10.5539/ijms.v1n2p56
  57. Troxell, M. D., & Stone, E. (1981). Fashion merchandising. New York: Gregg Division/McGraw-Hill.
  58. Veblen, T. (1899). The theory of the leisure class: An economic study in the evolution of institutions . New York: Macmillan.
  59. Vogel, T., & Wanke, M. (2016). Attitudes and attitude change , 2nd edition. New York: Routledge.
  60. Warr, P. B., Barter, J., & Brownbridge, G. (1983). On the independence of positive and negative affect. Journal of Personality and Social Psychology, 44 (3), 644-651. http://dx.doi.org/10.1037/0022-3514.44.3.644
  61. Westbrook, R. A., & Oliver, R. L. (1991). The dimensionality of consumption emotion patterns and consumer satisfaction. Journal of Consumer Research, 18 (1), 84-91. https://doi.org/10.1086/209243
  62. Yen, C., Hsu, M. H., & Chang, C. M. (2013). Exploring the online bidder's repurchase intention: a cost and benefit perspective. Information Systems and e-Business Management, 11 (2), 211-234. https://doi.org/10.1007/s10257-012-0201-0
  63. Yoo, J. J., Divita, L., & Kim, H. Y. (2013). Environmental awareness on bamboo product purchase intentions: do consumption values impact green consumption? International Journal of Fashion Design, Technology and Education, 6 (1), 27-34. https://doi.org/10.1080/17543266.2012.758318
  64. Zeithaml, V. A. (1988). Consumer perceptions of price, quality, and value: a means-end model and synthesis of evidence. The Journal of Marketing, 52 (3), 2-22. https://doi.org/10.2307/1251446

Cited by

  1. Pro‐environmental millennial consumers' responses to the fur conundrum of luxury brands vol.45, pp.3, 2017, https://doi.org/10.1111/ijcs.12626