Journal of the Korea Convergence Society (한국융합학회논문지)

Korea Convergence Society (한국융합학회)
권호 표지
DOI QR코드

DOI QR Code

The research on the characterization solution of eyeglass dispensing & fitting fee in optical shop

안경원의 안경 조제·가공료와 피팅비 정착화에 관한 연구

  • Leem, Hyun-Sung (Department of Optometry, Eulji University) ;
  • Lee, Eun-Hee (Dept. of Visual Optics, Far East University) ;
  • Jung, Mi-A (Department of Optometry, Yeoju Institute of Technology)
  • Received : 2017.10.23
  • Accepted : 2017.12.20
  • Published : 2017.12.28
Download PDF
⟨ Previous Next ⟩

Abstract

In this research, we conducted a questionnaire survey of contents necessary for eyeglass dispensing & fitting fee and characterization solution of eyeglass dispensing & fitting fee. From August 1, 2016 to September 30, questionnaires were set up for 202 spectators of Seoul and Gyeonggi area, questionnaire survey was conducted online and offline. Statistical processing of all data was performed using Origin Pro 8.5. 92.1% (186 people) and 93.1% (188 people) were positively evaluating the necessity of introduction for the necessity of introducing eyeglass dispensing & fitting fee, respectively. The result suggested that it is necessary to establish the position of the optician as a medical service expert by providing a more stable policy through analysis of overseas cases of eyeglass dispensing & fitting fee.

본 연구에서는 안경 조제 가공료와 피팅비 필요성 및 정착화에 필요한 내용에 대한 설문조사를 실시하였다. 2016년 8월 1일부터 9월 30일까지 서울, 경기 지역의 안경사 202명을 대상으로 각 설문항목을 설정하고 온라인 오프라인으로 설문조사를 실시하였다. 모든 자료의 통계처리는 Origin Pro 8.5를 사용하여 실시하였다. 안경 조제 가공료와 피팅비 도입의 필요성에 대하여서는 각각 92.1%(186명), 93.1%(188명)가 도입 필요성에 대해서 긍정적으로 평가하고 있었다. 안경 조제 가공료와 피팅비에 대한 설문분석 및 해외사례를 통해 안정화된 정책을 제공함으로써 보건의료 서비스 전문가로서 안경사의 위치를 정립하여야 할 필요가 있다고 조사되었다.

Keywords

References

  1. S. H. Kim, Y. M. Lim, "The Sight Corrective Spectacle Frames as a Medical Devices", J. Korean Oph. Opt. Soc., Vol. 12 No. 3, pp. 143-149, 2007.
  2. M. H. Kim, S. B. Park, "Analysis of Customer Satisfaction and Purchase Form in Spectacle Shop" Korean J. Vis. Sci., Vol. 3, No. 2, pp. 95-103, 2001.
  3. K. H. Ye, S. J. Kim, "A Study on the Awareness of Major in Students from Dept. of Optometry at a University", J. Korean Oph. Opt. Soc., Vol. l2, No. 1, pp. 25-34, 2015.
  4. S. Han, H. S. Leem, "The Effects of Service Quality on Customer Satisfaction in Optical Clinics" Korean J. Vis. Sci., Vol. 16, No. 1, pp. 11-18, 2014.
  5. L. L. Berry, "Relationship Marketing of Services-Growing Interest, Emerg-ing Perspective", Journal of the Academy of Marketing Science, Vol. 23, No. 4, pp. 236-245, 1995. https://doi.org/10.1177/009207039502300402
  6. M. J. Bitner, "Evaluation Service Encounters: The Effects of Physical Surroundings and Employee Responses", Journal of Marketing, Vol. 54, No. 2, pp. 69-82, 1990. https://doi.org/10.2307/1251871
  7. K. J. Blois, "The Marketing of Services : An Approach", European Journal of Marketing, Vol. 8, No. 2, pp. 137-145, 1974. https://doi.org/10.1108/EUM0000000005082
  8. S. D, Alan, B. Kunai, "Customer Loyalty: Toward an Integrated Conceptual Framework", Journal of the Academy of Marketing Science, Vol. 22, pp. 75-92, 1994.
  9. J. Weiner, A. Lyles, D. M. Steinwachs, K. C. Hall, "Impacts of Managed Careon prescription of drug use" Health Affairs, pp. 140-153, 1991.
  10. R. P. H. Wilson, I. Buchan, T. Walley, "Alterations in prescribing by general practitioner fundholders: an observational study", BMJ, Vol. 311, pp. 1347-1350, 1995. https://doi.org/10.1136/bmj.311.7016.1347
  11. L. Zawistowich, "What the government wants", Clin. Pharmacol. Ther., Vol. 50, No. 5, pp. 603-605, 1991. https://doi.org/10.1038/clpt.1991.190
  12. C. K. Yeo, "The Effect of Service Provider Nonverbal Attributes on Customer Evaluation in Service Recovery Stage", Journal of the Korea Convergence Society, Vol. 4, No. 3, pp. 8-13, 2013.
  13. http://blog.naver.com/PostView.nhn?blogId=opticalnews&logNo=150169671623.
  14. http://news.joins.com/article/3377211.
  15. http://k-eyewear.com/eyeglass/content.asp?board_idx=351&code_idx=1&page=5.
  16. http://blog.daum.net/opticalnews/1101.