Journal of Digital Convergence (디지털융복합연구)

The Society of Digital Policy and Management (한국디지털정책학회)
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A Study on Composing direction about Mobile Unified Communication Service based on Theory of Communicative Action

의사소통행위이론에 기반한 기업의 모바일 소통채널의 방향성 연구

  • 김철년 (케이티 기업사업부문) ;
  • 이상호 (경성대학교 디지털미디어학부)
  • Received : 2016.08.01
  • Accepted : 2016.09.20
  • Published : 2016.09.28
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Abstract

The purpose of this study is to compose direction about mUC as a communication channel in the company. Recently, many companies have started to adopt or try to vitalize the use of mUC. This study starts from the viewpoint of communication which is the original purpose of SNS or mUC. The purpose and function of life-world are drawn based on Habermas' theory of communicative action. Firstly, this study will check on a difference in usage over the action and articulation between SNS and mUC. Secondly, this study will examine a difference of effect of life-world between SNS and mUC. Thirdly, to check that there is difference according to the user characteristics. The result is that there are differences about action and articulation but little differences of effect to the life-world between SNS and mUC. Also, there is difference according to the user characteristics. This study could contribute to compose direction when a company adopts or vitalizes mUC.

본 연구는 기업에서 사용하는 모바일 UC의 소통채널로써의 방향성을 수립하는데 목적이 있다. 최근 많은 기업에서 모바일 UC 도입을 검토하거나 도입하여 활성화하기 위해 노력하고 있다. 본 연구에서는 단순한 기능적 측면의 관점에서 벗어나 SNS나 UC의 본래 목적인 소통에 대한 관심에서 출발한다. 하버마스의 의사소통행위이론에 기초하여 사용목적과 생활세계의 기능을 도출하였다. 연구는 첫째, SNS와 mUC 이용에 있어 행위나 발화의 유형에 따른 사용상 차이가 있는지, 둘째 SNS와 mUC가 생활세계에 미치는 영향에 대한 차이가 있는지 확인하고, 셋째 SNS와 mUC 이용에 있어 이용자 특성에 따른 차이가 있는지 검토하는 것을 주제로 하였다. 연구 결과 SNS와 mUC 이용에 있어 행위나 발화의 유형에 따른 사용상 차이가 있었고, 둘째 생활세계에 미치는 영향에 대한 차이는 거의 없었으며, 셋째 이용자 특성에 따른 차이가 있는 것으로 나타났다. 본 연구는 기업에서 mUC를 도입하거나 활성화할 때 방향성 수립에 기여할 것이다.

Keywords

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