Journal of the Korea Academia-Industrial cooperation Society (한국산학기술학회논문지)

The Korea Academia-Industrial cooperation Society (한국산학기술학회)
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Differences on Satisfaction of Healthcare Applications by Smartphone Users' Characteristics

스마트폰 사용자 특성에 따른 헬스케어 애플리케이션 만족도 차이

  • Shim, Hun (Department of Planning, Wonju Medical Industry Technovalley) ;
  • Kim, Yu-Jeong (Department of Nursing.The Research Institute for Basic Science, Hoseo University) ;
  • Park, Mijeong (Department of Nursing.The Research Institute for Basic Science, Hoseo University)
  • 심훈 ((재)원주의료기기케크노밸리 전략기획실) ;
  • 김유정 (호서대학교 간호학과.기초과학연구소) ;
  • 박미정 (호서대학교 간호학과.기초과학연구소)
  • Received : 2016.05.09
  • Accepted : 2016.07.07
  • Published : 2016.07.31
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Abstract

This study examined the satisfaction difference in the aspects of awareness, information quality, and availability in healthcare applications according to smartphone user's characteristics. Data collection was conducted between September 17th and September 21st 2014 on the 193 people who had used healthcare applications, and the data collected were analyzed with descriptive statistics, t-test, One-way ANOVA, and Kruskal-Wallis test using SPSS WIN 20.0. Differences in satisfaction of healthcare application were observed according to the general characteristics, and according to age, education level, and income, as well as for healthcare application use characteristics, according to operation system, total use period, the number of installed healthcare applications, the sources of main information, use frequency, and reasons of no use. To establish strategies for the effective spread of mobile healthcare and development and distribution of healthcare applications, it will be necessary to confirm smartphone users' characteristics and it is important to reflect them in the strategies. In addition, it is necessary to develop and implement a range of strategies to ceaselessly induce the users' motives of use and to improve their degree of satisfaction to secure the constant use of developed health care applications.

본 연구는 스마트폰 사용자의 일반적 특성과 스마트폰 및 헬스케어 애플리케이션 이용 특성에 따른 헬스케어 애플리케이션의 인지도, 정보품질, 용이성 측면에서의 만족도 차이를 파악하기 위해 시도되었다. 자료 수집은 2014년 9월 17일부터 21일까지 헬스케어 애플리케이션 사용 경험이 있는 193명을 대상으로 이루어졌으며, 수집된 자료는 SPSS WIN 20.0을 이용하여 기술통계, t-test, One-way ANOVA, Kruskal-Wallis test로 분석되었다. 연구 결과, 일반적 특성 중 연령, 교육수준, 경제수준에 따라, 스마트폰 및 헬스케어 애플리케이션 이용 특성 중 스마트폰 운영체계, 스마트폰 사용기간, 설치된 헬스케어 애플리케이션 수 및 주요 정보 출처, 사용 빈도와 사용하지 않는 이유에 따라 헬스케어 애플리케이션 만족도는 유의한 차이를 나타냈다. 모바일 헬스케어의 효과적 확산과 헬스케어 애플리케이션의 개발 및 배포 전략을 수립하기 위해서는 스마트폰 이용자의 특성과 요구를 확인하고 이를 반영해야 한다. 또한 개발된 헬스케어 애플리케이션의 지속적인 이용을 위해서는 사용자의 이용 동기를 지속적으로 유발하고 만족도를 향상시킬 수 있는 다양한 전략들이 함께 적용되어야 한다.

Keywords

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