Journal of Korea Society of Industrial Information Systems (한국산업정보학회논문지)

Korea Society of Industrial Information Systems (한국산업정보학회)
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A Study on Frequency Analysis of Websites Quality Evaluation Factors

웹사이트 품질평가 요인들의 빈도분석에 관한 연구

  • 권영직 (대구대학교 컴퓨터IT공학부)
  • Received : 2016.08.12
  • Accepted : 2016.08.30
  • Published : 2016.08.31
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Abstract

In this paper, 99 evaluation factors for website quality were derived from 79 research papers. Among them, 19 factors which are quoted in more than 7 research papers are summarized. The followings show such summarized factors: (1) Reliability (2) Ease of use (3) Design (4) Response time (5) Information Quality (6) Learnability (7) Accessibility (8) Effectiveness (9) Navigation (10) Sensibility (11) Accuracy (12) Contents (13) Aesthetic Impression (14) Completeness (15) Sympathy (16) Security (17) Delivery (18) Interaction (19) Responsibility.

본 논문에서는 79편의 문헌연구를 통하여 99개의 웹사이트 품질평가 요인을 도출하였으며, 이들 중에서 7개 이상의 문헌에서 인용된 요인 19개를 요약하여 두었는데, 이들은 다음과 같다. (1)신뢰성(도), (2)사용의 편리성, (3)디자인(시각적/미학적), (4)응답속도(시간), (5)정보품질, (6)학습성, (7)접근성(정보접근의 용이성), (8)유용성, (9)항해성, (10)감성(감정모습), (11)정확성, (12)콘텐츠, (13)심미성, (14)완전성, (15)공감성, (16)보안성, (17)전달성, (18)상호작용성, (19)책임성.

Keywords

References

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