Journal of Internet Computing and Services (인터넷정보학회논문지)

Korean Society for Internet Information (한국인터넷정보학회)
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Treemapping Work-Sharing Relationships among Business Process Performers

트리맵을 이용한 비즈니스 프로세스 수행자간 업무공유 관계 시각화

  • Received : 2016.05.09
  • Accepted : 2016.06.01
  • Published : 2016.08.31
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Abstract

Recently, the importance of visual analytics has been recognized in the field of business intelligence. From the view of business intelligence, visual analytics aims for acquiring valuable insights for decision making by interactively visualizing a variety of business information. In this paper, we propose a treemap-based method for visualizing work-sharing relationships among business process performers. A work-sharing relationship is established between two performers who jointly participate in a specific activity of a business process and is an important factor for understanding organizational structures and behaviors in a process-centric organization. To this end, we design and implement a treemap-based visualization tool for representing work-sharing relationships as well as basic hierarchical information in business processes. Finally, we evaluate usefulness of the proposed visualization tool through an operational example using XPDL (XML Process Definition Language) process models.

최근에 비즈니스 인텔리전스 분야에서 비주얼 애널리틱스의 중요성이 강조되고 있다. 비즈니스 인텔리전스 관점에서 비주얼 애널리틱스는 다양한 관점의 비즈니스 관련 정보를 인터랙티브한 형태로 시각화함으로써 의사결정에 유용한 인사이트들을 획득하는 것을 목표로 한다. 본 논문에서는 트리맵을 이용하여 비즈니스 프로세스 수행자들간의 업무공유 관계들을 시각화하는 방법을 제안한다. 업무공유 관계는 비즈니스 프로세스의 특정 단위 업무에 공통적으로 참여하는 두 수행자간에 형성되는 연결 관계로서, 프로세스 기반 조직의 구조 및 행동 패턴을 이해하는 데에 중요한 요소이다. 이를 위해, 비즈니스 프로세스의 기본적인 계층적 정보와 수행자간 업무공유 관계를 트리맵의 형태로 나타내는 시각화 도구를 설계 및 구현하였다. 최종적으로 XPDL (XML Process Definition Language) 프로세스 모델을 이용한 실행 예제를 통해 시각화 도구의 유용성을 검증하였다.

Keywords

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