Journal of the Korean Society for Aviation and Aeronautics (한국항공운항학회지)

The Korean Society for Aviation and Aeronautics (한국항공운항학회)
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The Effects of Human Touch on Turnover Intention of Airport Ground Handling Employees

휴먼터치가 지상조업 종사자의 이직의도에 미치는 영향

  • 이민후 (한국공항주식회사 인력개발팀) ;
  • 이영길 (숭실대학교 경영학과) ;
  • 김기웅 (한국항공대학교 경영학과) ;
  • 최연철 (한서대학교 항공학부) ;
  • 박성식 (한국교통대학교 항공운항학과)
  • Received : 2016.04.21
  • Accepted : 2016.06.25
  • Published : 2016.06.30
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Abstract

The purpose of this study is to examine the effects of human touch on turnover intention of ground handling employees at airport. Additionally, this study examines a comprehensive mediating effect of the work schedule and workload between human touch and turnover intention. To examine them, over 700 ground handling employees from six international airports of South Korea were surveyed using the simple random sampling method. The instrument for data collection was a questionnaire, and it was developed based on previous research results. The methodology adopted in this study is the structural equation modeling (SEM). According to SEM analysis, it was proven that both psychological and physical human touch have a significant effect on turnover intention of the employees. Work schedule played a mediating role among all three factors of human touch and turnover intention. However, workload has a mediating effect only between communication human touch and turnover intention. Based on the above findings, theoretical and practical implications are also discussed.

Keywords

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