Journal of Service Research and Studies (서비스연구)

The Society of service Science (서비스사이언스학회)
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Influence of the Career Plateau of Food Service Industry Employees on Their Turnover Intention: The Moderating Effect of Organizational Support

외식서비스기업종사원의 경력정체가 이직의도에 미치는 영향: 조직경력개발지원의 조절효과

  • Lee, MiJung (M.A Graduate of Sookmyung Women's University, Graduate School of Women's Human Resource Development) ;
  • Shim, JiHyun (Graduate School of Women's Human Resource Development, Sookmyung Women's University)
  • 이미정 (숙명여자대학교 여성인적자원개발대학원) ;
  • 심지현 (숙명여자대학교 여성인적자원개발대학원)
  • Received : 2016.02.16
  • Accepted : 2016.03.20
  • Published : 2016.04.30
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Abstract

This study analyzes the influence of the career plateau perceived by food service industry employees on their turnover intention. The perception of career plateau is classified as either structural or content-driven. This work also examines how organizational support (formal and informal) for career development affect turnover intention in their interaction with career plateau (structural and content-driven). The research hypothesis was objectively verified based on an analysis of the data on 255 employees. As a result, the structural and content-driven career plateaus perceived by employees were observed to have a positive overall effect on their turnover intention. Aslo, informal organizational support for career development moderates the relationship between career plateau and turnover intention but not formal organizational support.

본 연구는 국내 외식서비스기업 종사원을 대상으로 개인이 지각하는 경력정체를 구조적 정체와 내용적 정체로 구분하여 이직의도에 미치는 영향을 실증적으로 분석하고 경력동기와 조직경력개발지원이 경력정체와 상호작용하면서 이직의도에 미치는 영향을 구명하고자 하였다. 본 연구를 수행하기 위해 총 350명의 외식서비스기업종사자들의 설문조사를 실시하였고, 최종 255명의 자료를 분석에 활용하여 연구가설을 실증적으로 검증하였다. 분석 결과, 종업원이 지각하는 구조적 경력정체와 내용적 경력정체 모두 이직의도에 정(+)의 영향을 미치는 것으로 나타났다. 또한 경력정체와 이직의도간 관계에서 공식적 지원과 비공식적 지원의 조절효과 검증결과, 비공식적 지원의 조절효과가 확인되었다. 본 연구를 통해서 외식서비스 기업 종사원이 지각하는 구조적, 내용적 경력정체는 이직의도에 영향을 미치는 중요한 변인이지만 기업의 비공식적 지원은 이직의도를 조절할 수 있으므로, 기업차원에서 조직 구성원의 이직의도를 줄이기 위해 이를 활용하는 방법을 적용할 수 있을 것이다.

Keywords

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