Journal of Digital Convergence (디지털융복합연구)

The Society of Digital Policy and Management (한국디지털정책학회)
권호 표지
DOI QR코드

DOI QR Code

How Does Communication Structure Influence Team Performance in Complex Tasks

커뮤니케이션 구조가 팀 성과에 미치는 영향에 관한 연구

  • TANG, WEI (Human Resource Management Center, Country Garden Holdings) ;
  • Jeon, Sang-Gil (School of Business & Economics, Hanyang University ERICA Campus) ;
  • Choo, Shi-Gak (Dept. of ICT Convergence engineering, Sunmoon University)
  • 탕위 ;
  • 전상길 (한양대학교 애리카 캠퍼스 경상대학) ;
  • 주시각 (선문대학교 기계 ICT 융합공학부)
  • Received : 2016.03.03
  • Accepted : 2016.04.20
  • Published : 2016.04.28
Download PDF
⟨ Previous Next ⟩

Abstract

This is an experimental study which is designed to identify the joint relationship between communication density and centrality as independent factors to team performance, discovering how they would jointly affect work team performance. Specially different from existing studies, separating team performance into team efficiency and team effectiveness, we identified differential influences to the two independent factors. Findings suggest a competing relationship between communication density and centrality. A framework was proposed to help managers understand the joint effect of density and centrality on performance. Work team has high communication density and low centrality is "Innovating", which is likely to have a great extent of ideas, knowledge and information sharing, and reach high effectiveness. Team with high centrality and low density is characterized as "centralized". Such communication structure may reduce diversity of perspectives and accelerate team decision making. When both density and centrality are low, the team is "Autonomous". To increase external validity, other factors such as leadership, organizational climate influencing on team performance should be reflected in the future research.

본 연구는 커뮤니케이션 밀도와 및 커뮤니케이션 집중성이 어떻게 팀 성과에 영향을 미치는지 그 관련성을 파악하고자 진행된 실험실연구이다. 특히 기존 연구들과는 달리 팀성과를 팀효과성과 팀효율성으로 구분하여 이들 독립변수들이 어떤 차별적인 영향을 미치는지를 탐구하였다. 연구결과 커뮤니케이션 밀도가 높고, 커뮤니케이션 집중도가 낮은 팀은, 혁신적이며, 정보공유와 지식 아이디어가 많고, 업무의 효율성이 높은 것으로 나타났다. 반면 커뮤니케이션 집중성이 높고, 밀도가 낮은 팀은 신속한 의사결정을 하는 것으로 나타났다. 또한 집중성과 밀도가 동시에 낮은 팀은 보다 자율적인 팀으로 나타났다. 향후 연구에서는 실험실상황이 가져오는 외적 타당성의 문제를 해결하기 위하여 보다 현실적인 리더십, 조직풍토 등의 변수가 포함되어야 한다.

Keywords

References

  1. Balkundi, P. and D. A. Harrison. "Ties, leaders, and time in teams: Strong inference about the effects of network structure on team viability and performance". Academy of Management Journal, 49, pp.49-68, 2006. https://doi.org/10.5465/AMJ.2006.20785500
  2. ChangHyeon, C, "C-P-N-D Ecological System and ICCT". Journal of Digital Convergence, 12(3), pp.7-16, 2014. https://doi.org/10.14400/JDC.2014.12.3.7
  3. Cross, R., and J. N. Cummings. "Tie and Network Correlates of Individual Performance in Knowledge-Intensive Work". Academy of Management Journal, 47, pp.928-937, 2004. https://doi.org/10.2307/20159632
  4. Edland, A., "Time Pressure and the Application of Decision Rules-Choices and Judgments among Multiattribute Alternatives". Scandinavian Journal of Psychology. 35, pp. 281-291, 1994 https://doi.org/10.1111/j.1467-9450.1994.tb00952.x
  5. Gersick, C. J. G. "Marking Time: Predictable Transitions in Task Groups". Academy of Management Journal.32, pp.274-309, 1989. https://doi.org/10.2307/256363
  6. Han-Jin, J. Ghee-Young, N. "Structural Model of health status in Rural Community", Journal of Digital Convergence, 13(8), pp.483-493, 2015.
  7. Hedlund, J. "Decision Accuracy in Computer-Mediated versus Fact-to-Face Decision-Making Teams". Organizational Behavior and Human Decision Processes, 76, 1, pp.30-47, 1998. https://doi.org/10.1006/obhd.1998.2796
  8. Hirokawa, R. Y. and D. D. Johnston. "Toward a General Theory of Group Decision-Making: Development of an Integrated Model". Small Group Behavior, 20, 4, pp.500-523, 1989. https://doi.org/10.1177/104649648902000408
  9. Hyun-Jeong, J. and jOONG-Gyoo. K. "The Influence of Convergence Corporate Cultural Management Activities Upon Organizational Effectiveness", 13(8), pp.191-2016, 2015. https://doi.org/10.14400/JDC.2015.13.8.191
  10. Kerstholt, J. H. "The Effect of Time Pressure on Decision-Making Behavior in a Dynamic Task Environment. Act Psychological", 86, pp.89-104, 1994. https://doi.org/10.1016/0001-6918(94)90013-2
  11. Larson Jr., J. R., C. Christensen, T. M. Franz, and A. S. Abbott. "Diagnosing groups: The pooling, management, and impact of shared and unshared case information in team-based medical decision making". Journal of Personality and Social Psychology, 75, pp.93-108, 1998. https://doi.org/10.1037/0022-3514.75.1.93
  12. Lazer, D., and A. Friedman. "The Network Structure of Exploration and Exploitation. Administrative Science Quarterly", 52, pp.667-694, 2007. https://doi.org/10.2189/asqu.52.4.667
  13. Lechner, C., K. Frankenberger, and S. W. Floyd. "Task Contingencies in The Curvilinear Relationships Between Intergroup Networks and Initiative Performance". Academy of Management Journal, 53, pp.865-889, 2010. https://doi.org/10.5465/AMJ.2010.52814620
  14. Lieder, M. "Integrated Evaluation of Resource efficiency and cost effectiveness in production systems. KTH Royal Institute of Technology", Doctoral dissertation, 2014.
  15. Lockheed, M. E. and E. Hanushek. "Concepts of Educational Efficiency and Effectiveness". Working papers, 1994.
  16. Man-Ki, M, "A Study on the Communication Strategy to Risk Management of Agri-marine Products Distribution Policy", Journal of Digital Convergence, 6(1), 2008.
  17. Parise, S. "Knowledge Management and Human Resource Development: An Application in Social Network Analysis Methods". Advances in Developing Human Resources, 9, pp.359-383, 2007. https://doi.org/10.1177/1523422307304106
  18. Perez-Nordtvedt, L., B. L. Kedia, D. K. Datta, and A. A. Rasheed. "Effectiveness and Efficiency of Cross-Border Knowledge Transfer: An Empirical Examination". Journal of Management Studies, 45, 4, pp.714-744, 2008. https://doi.org/10.1111/j.1467-6486.2008.00767.x
  19. Provan, K. G., A. Fish, and J. Sydow. "Inter- organizational Networks at the Network Level: A Review of the Empirical Literature on Whole Networks". Journal of Management, 33, pp.479-516, 2007.
  20. Simon, H. A. Administrative Behavior: "A study of decision-making process in administrative organization (4th ed.)". New York, NY: The Free Press. 1997(1945).
  21. Sparrowe, R. T., R. C. Liden, S. J. Wayne, and M. L. Kraimer. "Social Networks and the Performance of Individuals and Groups". The Academy of Management Journal, 44, pp.316-325, 2001. https://doi.org/10.2307/3069458
  22. Tang, Wei. "Competing Relationship between Effectiveness and Efficiency: A Study on the Influences of Communication Density on Task Performance with respect to Task Complexity". Hanyang university, Doctoral dissertation, 2014.
  23. Thompson, J. D. "Organization in Action". New York, NY: McGraw-Hill. 1967.

Cited by

  1. Does team communication represent a one-size-fits-all approach?: A meta-analysis of team communication and performance vol.144, 2018, https://doi.org/10.1016/j.obhdp.2017.08.001
  2. A Study on Composing direction about Mobile Unified Communication Service based on Theory of Communicative Action vol.14, pp.9, 2016, https://doi.org/10.14400/JDC.2016.14.9.251