The Journal of the Korea Contents Association (한국콘텐츠학회논문지)

The Korea Contents Association (한국콘텐츠학회)
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The Effects of Fairness on Abusive Supervision and Organizational Citizenship Behavior: Focusing on the Mediating Effect of Abusive Supervision

공정성이 비인격적 감독과 조직시민행동에 미치는 영향: 비인격적 감독의 매개효과를 중심으로

  • 남경숙 (대구가톨릭대학교 외식산업학과) ;
  • 유영진 (대구가톨릭대학교 외식산업학과)
  • Received : 2016.02.29
  • Accepted : 2016.03.28
  • Published : 2016.04.28
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Abstract

The purposes of this study were to identify the causal effects of distributive fairness, procedural fairness and interactional fairness on abusive supervision and the causal ones of abusive supervision on organizational citizenship behavior(OCB). Also this study aimed to investigate the mediating effects of abusive supervision on the causal relationships between three fairnesses and organizational citizenship behavior. The sample of this study were customer-contact employees of restaurants among Youngnam province. 376 questionnaires were used for the empirical analyses. According to the research findings, distributive fairness and interactional fairness had negative influences to abusive supervision and abusive supervision had a negative influence to OCB. Another research findings were that abusive supervision had the mediating effects on the causal relationships between two fairnesses(distributive and interactional) and organizational citizenship behavior. Managerial implications of the research findings are that restaurant managers should set up the organizational culture of respecting employees each other and provide training for the level of supervisor to foster the organizational culture. In the field of restaurant industry, training is very important for employees to foster this organizational culture as this industry has the environment of becoming abusive supervisor for the reason of supervisors' being exposed to lots of physical and psychological burden of works.

본 연구의 목적은 분배공정성, 절차공정성, 상호작용공정성이 비인격적 감독과 그리고 비인격적 감독이 조직시민행동에 미치는 영향을 파악하고자 하였으며, 동시에 비인격적 감독이 분배공정성, 절차공정성, 상호작용공정성 각각이 조직시민행동에 미치는 영향 관계에서 매개변수의 역할을 하는지를 파악하고자 하였다. 본 연구의 표본은 영남지역의 외식업체에서 근무하고 있는 종사원 중 상사로부터 비인격적 감독을 경험한 적이 있는 총 376명의 종사원으로부터 받은 설문지를 최종분석에 사용하였다. 실증분석 결과 분배공정성과 상호작용공정성이 비인격적 감독에 부(-)의 영향을 미쳤으며, 비인격적 감독이 조직시민행동에 부(-)의 영향을 미친 것으로 나타났다. 비인격적 감독의 매개효과는 분배공정성과 상호작용공정이 조직시민행동에 미치는 영향관계에서 발생한 것으로 나타났다. 이러한 분석 결과가 시사하는 점으로 외식업 경영자는 종사원들이 서로 상호 신뢰하는 조직문화를 형성하도록 노력하여야 하며, 이러기 위해서 교육훈련이 필요하다고 하겠다. 외식업체는 과도한 육체노동과 감정노동으로 인하여 비인격적 감독자가 많이 생기는 경향이 있는 관계로 교육훈련을 통한 종사원 상호신뢰의 조직문화를 형성하는 것이 필요하다고 하겠다.

Keywords

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