The Journal of the Korea Contents Association (한국콘텐츠학회논문지)

The Korea Contents Association (한국콘텐츠학회)
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The Impact of Employee's Perceptions of Organizational Politics and Burnout: Role of Psychological Need Satisfaction and Psychological Capital

조직정치지각이 직무소진에 미치는 영향에 있어 심리적 욕구 만족의 매개효과와 심리적 자본의 조절효과 연구

  • 서동택 (경희대학교 국제경영대학원)
  • Received : 2015.12.15
  • Accepted : 2015.12.30
  • Published : 2016.03.28
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Abstract

Perceptions of organizational politics(POPs) have stress-based effect as job demand and lead to employee's negative attitudes and behaviors. According to job demand resource model, burnout develops when high job demand deplete employee's resources, which lead employees to low levels of motivation and high levels of cynicism and frustration. Currently, in studying the relationship between POPs and burnout there is a lack of researches on certain settings and conditions. The present study examined a model in which relationship between POPs and burnout was mediated by psychological need satisfaction. And also, this study tested moderating role of psychological capital between POPs and need satisfaction. A total of 220 employees in telco and electronic manufacturing company in South Korea participated in this study. The result of this study showed that need satisfaction works as mediating variable between POPs and burnout and psychological capital had moderating effect between POPs and need satisfaction. This study proposes a new framework of POPs by examining linking mechanism of need satisfaction and psychological capital. The results of this study provide practical insight to HR practitioners and business leaders.

조직정치지각은 직무요구에 있어 스트레스를 주는 요인으로 연구되어 왔으며 종업원들의 부정적 태도와 행동을 유발시킨다. 직무요구자원 모델에 의하면 소진은 높은 직무요구가 직무자원을 감소시켜 발생시키며 낮은 수준의 동기와 높은 수준의 냉소, 좌절을 이끈다. 현재까지는 조직정치지각과 소진에 환경과 조건에 대한 연구가 부족하다. 본 연구는 조직정치지각과 직무소진의 관계에 있어 욕구 만족의 매겨역할을 규명하고자 수행하였다. 그리고 조직정치지각과 욕구만족에 있어 심리적 자본의 조절효과를 검증하였다. 본 연구는 대한민국의 통신사와 전자제조회사 직원 220명을 대상으로 실시되었다. 분석결과, 조직정치지각과 직무소진에 있어 욕구만족은 매개역할을 하는 것으로 확인되었다. 또한, 조직정치와 욕구만족에 있어 심리적 자본이 조절역할을 하는 것으로 확인되었다. 본 연구결과는 조직정치지각과 소진에 있어서 욕구만족과 심리적 자본이 포함된 새로운 인과관계를 제시하고, 인사부서와 조직 리더들에게 실용적인 시각을 제시한다.

Keywords

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