Journal of Korean Society for Quality Management (품질경영학회지)

Korean Society for Quality Management (한국품질경영학회)
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The Relationship among Leader-Member Exchange(LMX), Empowerment, Job Satisfaction, Organizational Commitment, and Customer Orientation : Focused on the Jeju-Air

리더-구성원 교환관계(LMX)가 임파워먼트, 조직몰입, 직무만족, 고객지향성에 미치는 영향에 관한 연구 - 제주항공 중심으로 -

  • Lee, Jung-A (Department of Tourism, Kyunghee University) ;
  • Lee, Gi-Jong (Department of Tourism, Kyunghee University)
  • Received : 2016.11.15
  • Accepted : 2016.11.24
  • Published : 2016.12.31
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Abstract

Purpose: The purpose of this paper is to examine the structural relationship among leader-member exchange(LMX), empowerment, job satisfaction, organizational commitment, and customer orientation in a low-cost carrier industry. Methods: The collected data through the survey were analyzed using structure equation model analysis The sample used for the empirical analysis is a total of 231 questionnaires. Results: The results of empirical analysis are summarized as follows. First, LMX in a low-cost airline has a significant effect on empowerment, job satisfaction, and customer orientation Second, empowerment has a significant impact on organizational commitment and job satisfaction. However, it is not significantly related to customer orientation. Third, Organization Commitment has significant effect on jon satisfaction. Finally, job satisfaction has a significant impact on customer orientation. Conclusion: This paper has a contribution in that it extends the range of the academic research concerning LMX. Also this paper provides implications on effective human resource management method suitable for a Jeju-Air.

Keywords

References

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