Journal of Navigation and Port Research (한국항해항만학회지)

Korean Institute of Navigation and Port Research (한국항해항만학회)
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Analysis of VTS Operators' Situational Awareness Based on In-Field Observation and Subjective Rating Methods

현장관찰법과 자기보고법에 기초한 VTS 관제사의 상황인식 분석

  • Received : 2016.07.28
  • Accepted : 2016.11.24
  • Published : 2016.12.31
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Abstract

This study aimed to specify Vessel Traffic System(VTS) operators' situational awareness(SA) tasks and examine differences in subjective ratings for three levels of SA. Data for relative frequencies of SA tasks were collected by using direct in field observation. Subjective rating scores were obtained using a questionnaire method and compared in terms of VTS operator's gender and length of service career. The results are as follows. First, it was found that the VTS operators perform information perception task elements more frequently than those for information integration and prediction. Second, VTS operators tended to show subjectively lower evaluation scores for prediction than information perception or integration. Third, male VTS operators rated their SA ability higher than females. Fourth, the male VTS operators more than 15 years of career service showed higher subjective rating scores than those with under 5 years of service. Female VTS operators with different levels of career service showed a similar level of subjective rating scores. These results suggest that the frequency of SA related tasks and subjective SA evaluation can differ in terms of SA levels and individual differences.

본 연구는 해상교통관제사(이하 'VTS 관제사')의 해상교통관제(Vessel Traffic Service: 이하 'VTS') 수행 속성을 상황인식(situation awareness: 이하 'SA')과 관련된 세부 과제들의 수행 빈도와 SA 역량에 대한 주관적 평가의 측면에서 살펴보기 위해 실시되었다. SA 세부 과제들에 대한 수행 빈도 자료는 3개 VTS 센터의 VTS 관제사가 보인 VTS 수행을 직접 관찰하여 수집하였고, SA 역량에 대한 주관적 평가 자료는 18개 VTS 센터에서 근무하는 VTS 관제사를 대상으로 설문조사법을 통해 수집하였다. 수행 빈도 자료는 SA의 세 수준과 각 세부 과제에 따라 비교하였고, 주관적 평가 점수에 대해서는 VTS 관제사의 성별과 근무경력을 추가적으로 고려하여 분석하였다. 본 연구의 결과를 요약하면 다음과 같다. 첫째, VTS 관제사는 SA 수준 중 정보지각에 해당하는 과제를 가장 높은 비율로 수행하였고, 이어서 정보통합과 예측에 해당하는 과제들을 각각 유사한 수준으로 수행하는 것이 관찰되었다. 둘째, VTS 관제사는 정보를 획득하거나 통합하는 역량에 비해 미래 상황을 예측하는 역량을 상대적으로 더 낮게 평가하였다. 셋째, 성별 차이를 비교한 결과, 남성 VTS 관제사는 여성에 비해 더 높은 수준으로 자신의 SA 역량을 평가하였다. 넷째, 성별로 근무경력에 따른 주관적 평가 차이를 비교한 결과, 남성의 경우 근무경력이 15년 이상인 VTS 관제사는 5년 미만의 VTS 관제사에 비해 SA의 모든 수준에 걸쳐 상대적으로 더 높은 주관적 평가를 보였으나, 여성의 경우는 근무경력에 따른 주관적 평가에서의 차이가 관찰되지 않았다. 이러한 결과는 VTS 관제사의 SA 과제 수행 빈도와 SA에 대한 주관적 평가가 SA 수준과 개인차 변인에 따라 달라질 수 있음을 시사한다.

Keywords

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