The Convergence Influence of Emotional Labor of clinical dental hygienist working on Job stress. -Focused on Mediating Effects of Self Esteem-

임상치과위생사의 감정노동이 직무스트레스에 미치는 융합적 영향 -자아존중감의 매개효과를 중심으로-

  • 황다혜 (안동과학대학교 치위생과) ;
  • 엄숙 (영산대학교 치위생학과)
  • Received : 2016.09.26
  • Accepted : 2016.12.20
  • Published : 2016.12.31


The study, was conducted to become conscious of the impact of emotional labour on dental hygienists' self-esteem with job stress. Participants were 205 dental hygienist's in the dental clinic. Data were gathered from Jan 3 to Jan 30, 2016, using structured questionnaires. The analysis shows that there was a negative correlation with self-esteem in emotional labour, however, positive correlation was presented in employment stress. It also appears to have no relationship between self-esteem and job stress. Therefore, emotional labour has a direct effect on increasing job stress and lowers self-esteem. The lowered self-esteem simultaneously has an indirect effect on increasing job stress. The measures to counter the problems of emotional labour of dental hygienist and education considering dental hygenist's self-esteem should be accomplished place to maintain the level of emotional labour and the clinic's determination to rectify the issues are essential.


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