DOI QR코드

DOI QR Code

The Effects of Apartment Office Managers' Servant Leadership on the Residents' Satisfaction and Housing Management Company Contract Renewal Ratio

공동주택 관리소장의 서번트 리더십이 입주자만족도와 관리업체 재계약율에 미치는 영향

  • 이재용 (동아대학교, 지산주택건설(주)) ;
  • 이도화 (동아대학교 경영학과) ;
  • 최서현 (동아대학교 경영학과)
  • Received : 2016.06.24
  • Accepted : 2016.10.17
  • Published : 2016.10.25

Abstract

This study aims to verify the effects of the apartment office managers' servant leadership on the residents' satisfactions and housing management company contract renewal ratio, and to examine whether the number of apartment units and the apartments' average size have the moderating effects upon the relationship between servant leadership and the residents's satisfaction and housing management company contract renewal ratio. For the purpose of testing the hypotheses, the questionnaire survey was conducted targeting 1,000 apartment office staffs and 8,000 apartment residents of 200 apartment complex in the region of Ulsan, Kyungnam, and Busan, and the statistical analyses were carried out for the useful questionnaires of 961 apartment office staffs and 7,119 apartment residents. The main results are as follows: First, the higher the office managers servant leadership is, the higher the residents' satisfactions. Second, the number of apartment units and the average size have moderating effects on the relationship between the office managers' servant leadership and housing management company contract renewal ratio. Finally, the summary, implications, and limitations of this study, and the future research direction were discussed in the conclusion.

Keywords

References

  1. Cheon, Y. U. (2008). A study on the comparative analysis for an apartment housing management between the Korea and Japan. Unpublished doctoral dissertation, Pusan National University, Busan, Korea.
  2. Choi, S. K., & Ahn, H. S.(2007). Analysis of residents satisfaction on the management of apartment complexes, Journal of the Architectural Institute of Korea Structure & Construction, 23(5), 161-170.
  3. Eun, N. S., You, B. S., & Hong, H. O. (2003). A study for professionalizing of multi-family housing manager. Journal of Korean Home Management Association, 21(3), 109-121.
  4. Glick, W. H. (1985). Conceptualizing and measuring organizational and psychological climate: Pitfalls in multilevel research. Academy of Management Review, 10, 601-616. https://doi.org/10.5465/amr.1985.4279045
  5. Greenleaf, R. K. (1970). The servant as leader. Indianapolis: The Robert K. Greenleaf Center.
  6. Ha, S. G., Hong, H. O., Kim, J. I., Han, Y. W.,... Kim, S. J. (2014). Contemporary multi-family housing Management. Seoul: Pakyoungsa.
  7. Hall, R. H. (1968). Professionalism and bureaucratization. American Social Review, 63, 92-104.
  8. Hong, S. J. (2005). A study on the improvement of the multi-family housing management system. Unpublished doctoral dissertation, Konkuk University, Seoul, Korea.
  9. In, T. H. (2005). A study on the improvement of the apartment house management system. Unpublished doctoral dissertation, Sejong University, Seoul.
  10. Jang, H. C.(2011). The effects of servant and charismatic leadership on worker's behavioral outcomes: The mediating role of self-leadership. Unpublished doctoral dissertation, Dong-A University, Busan, Korea.
  11. Jeon, S. G., & Kim, I. S. (1997). A study on the relationship between leadership and organizational culture: Focusing on the moderation effect of technology. Korean Journal of Management, 5(1), 1-49.
  12. Jeong, K. S. (2002). Relationship between middle managers' behavioral characteristics by leadership style and followers' trust. Unpublished doctoral dissertation, Seoul National University, Seoul, Korea.
  13. Jeong, S. H. (2007). The effects of the characteristics of servant leadership on employee performance. Unpublished doctoral dissertation, Cheongju University, Cheongju, Korea.
  14. Jung, S. S. (2014). A study on the effect of a sea view and availability of light rail transit on housing price. Unpublished doctoral dissertation, Youngsan University, Yangsan, Korea.
  15. Kim, C. H. (2007). Influence of the servant leadership of hotel manager organizational effectiveness and organizational citizenship behavior. Unpublished doctoral dissertation, Anyang University, Anyang, Korea.
  16. Kim, S. H. (2007). A study on living satisfaction ratio of residents living in public rental housing at a provincial city -Centering on residents living in public rental housing at GanWon-Do region-. Journal of the Korea Residential Environment, 5(2), 175-190.
  17. Kwak, D. (2009). A study on apartment community vitalization through an Institutional improvement plan in korea. Journal of the Korea Real Estate Society, 27(1), 267-283.
  18. Laub, J. A. (1999). Assessing the servant organization:Development of the servant organization leadershipassessment(SOLA) instrument. Unpublished Doctoraldissertation, Florida Atlantic University, Florida, USA.
  19. Park, M. S. (2004). A study on the servant leadership:Centering on the FM's leadership of KvoBo life insurance. Unpublished master's thesis, Inha University, Incheon,Korea.
  20. Seok, H. J., & Hong, H. O. (2011). A study on themanagement of environmentally friendly planning featuresin condominiums with green building certification. Familyand Environment Research, 49(1), 41-53.
  21. Spears, L. C. (1995). Insights on leadership: Service,stewardship, spirit, and servant-leadership. New York:John Wily & Sons.
  22. Ministry of Land, Infrastructure, and Transport (2014).Retrieved from http://www.k-apt.go.kr