Culinary science and hospitality research (한국조리학회지)

Culinary Society of Korean Academy (한국조리학회)
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The Influence of Deluxe Hotel Culinary Staff's Psychological Contract Breach on Job Satisfaction and Turnover Intention: Focus on the Moderating Effects of Staff Careers

특 1급 호텔 조리종사원이 인지하는 심리적 계약위반이 직무만족도 및 이직의도에 미치는 영향: 경력의 조절효과를 중심으로

  • Hong, Yun-Ju (Dept. of Hotel and Tourism Management, Dongguk University) ;
  • Kim, Young-Joong (Dept. of Hotel and Tourism Management, Dongguk University)
  • 홍윤주 (동국대학교 경주캠퍼스 호텔관광경영학부) ;
  • 김영중 (동국대학교 경주캠퍼스 호텔관광경영학부)
  • Received : 2016.09.09
  • Accepted : 2016.10.17
  • Published : 2016.10.31
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Abstract

The purpose of this study was to better understand the influence of psychological contract breach in deluxe hotel culinary staff memeberss on job satisfaction and turnover intention. Based on a total of 280 samples obtained for empirical research, this study reviewed the reliability and fitness of the research model and verified a total of 4 hypotheses using the AMOS program. The hypothesized relationships in the model were simultaneously tested by using a structural equation model(SEM). The proposed model provided an adequate fit to the data, ${\chi}^2=334.152$ (p<.001), df=162, CMIN/DF=2.063, GFI=.893, AGFI=.861, NFI=.919, CFI=.956, RMSEA=.062. The model's fit, as indicated by these indexes, was deemed satisfactory, thus providing a good basis for testing the hypothesized paths. The SEM showed that relational contract breach (${\beta}=-.236$) had a negative significant influence on job satisfaction. In addition, job satisfaction (${\beta}=-.236$) had a negative significant influence on turnover intention. The moderating effects on career the formulated model was verified. Limitations and future research directions are also discussed.

본 연구에서는 특 1급 호텔 조리종사원이 인지하는 심리적 계약위반이 직무만족도 및 이직의도에 미치는 영향력을 고찰하였다. 실증연구를 위해 확보된 280개의 표본을 바탕으로 연구모형의 신뢰성, 적합성 등을 검토하였고, 구조방정식 모형을 사용하여 총 4개의 가설을 검증하였으며, 모형의 적합도는 ${\chi}^2=334.152$(p<0.001), df=162, CMIN/DF=2.063, GFI=.893, AGFI=.861, NFI=.919, CFI=.956, RMSEA=.062 등으로 조사되었다. 연구결과, 심리적 계약위반의 하위차원인 관계적 계약위반(${\beta}=-.236$)은 직무만족도에 유의한 영향을 주는 것으로 조사되었으며, 직무만족도(${\beta}=-.269$)는 이직 의도에 부(-)의 영향을 주는 것으로 나타났다. 이러한 결과를 통해 심리적 계약위반의 하위 차원 중 관계적 계약위반은 직무만족도에 영향을 미쳐, 결과적으로 이직의도에 부정적인 영향을 미치는 것을 확인할 수 있었다. 한편, 심리적 계약위반과 직무만족도 및 이직의도와의 인과관계에서 경력의 조절효과는 부분적으로 조절역할을 하는 것으로 조사되었다.

Keywords

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