Journal of the Korea Academia-Industrial cooperation Society (한국산학기술학회논문지)

The Korea Academia-Industrial cooperation Society (한국산학기술학회)
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Perception related to the Healthcare Accreditation Effects on Turnover Intention and Job Stress of employees' Quality Improvement Department

QI부서근무자들의 의료기관인증제관련 인식이 직무스트레스 및 이직의도에 미치는 영향

  • Heo, Young-Hi (Division of Nursing, Daejeon Health Sciences College) ;
  • Park, Jung-Ae (Division of Nursing, Doowon Technical University College)
  • 허영희 (대전보건대학교 간호학과) ;
  • 박정애 (두원공과대학교 간호학과)
  • Received : 2016.10.28
  • Accepted : 2016.12.08
  • Published : 2016.12.31
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Abstract

The purpose of this study was to examine, among quality improvement (QI) department employees, the effects of perception of the healthcare accreditation on job stress and to identify factors affecting turnover intention. Research data was collected between 1 June and 15 June 2016. The sample included QI department employees who had participated in a healthcare accreditation survey. The collected data were analyzed to obtain frequency, percentage, mean and standard deviation results, which were assessed by using Student's t-test, ANOVA, and multiple regression analysis. The scores for QI employees' perceptions of the healthcare accreditation, job stress, and turnover intention were 3.35, 3.66, and 3.32 of the perception by general characteristics. There were significant differences between scores according to gender, age, QI department section, position, and job satisfaction. In addition, job stress and turnover intention scores showed significant differences according to position, age, QI department section, and job satisfaction. A positive correlation was observed between healthcare perception and job stress, while turnover intention was negatively correlated with healthcare perception. The results indicate that the perception of healthcare accreditation positively affects job stress; in contrast, it decreases the number of people intending to change departments. Among the sample of lower level workers, the younger age workers who were employed for more than 10 years expressed lower satisfaction with their job, which indicates that they are affected by their notion of healthcare accreditation more than by other factors. Thus, in order to lessen work stress and employees' thoughts of leaving the department, the QI department should be encouraged to lessen job stress and provide various supports to the employees.

본 연구는 QI부서 근무자들의 의료기관인증제관련 인식이 직무스트레스 및 이직의도에 미치는 영향을 파악하기 위해 시도된 서술적 조사연구이다. 연구기간은 2016년 6월1일부터 2016년 6월15일까지 이루어졌으며, 조사대상자는 의료기관 인증평가에 참여한 경험이 있는 QI부서 근무자 154명이다. 자료분석은 SPSS Win 21.0 프로그램을 이용하였고 영역별 분석은 평균과 표준편차, t-test와 ANOVA, 다중회귀분석으로 하였다. 연구결과에서 의료기관인증제에 대한 QI부서 근무자들의 인식은 5점 만점에 3.35점, 직무스트레스는 3.66점, 이직의도는 3.32점으로 나타났으며, 일반적 특성에 따른 의료기관인증제에 대한 인식도는 성별, 연령, QI부서 근무기간, 직위, 직무 만족도에 따라 유의한 차이가 있었다. 직무스트레스는 직위에서 유의한 차이가 나타났으며, 이직의도는 연령, QI부서 근무기간, 직위, 직무만족도에서 유의한 차이가 있었다. 의료기관인증제에 대한 인식과 직무 스트레스간의 관계는 유의한 양의 상관관계를 보인 반면 이직의도는 유의한 음의 상관관계를 보였다. 따라서 조사대상자의 의료기관인증제 관련 인식이 높을수록 직무스트레스는 높아지고, 이직의도는 감소하였으나 직위와 연령이 낮은 군과 QI부서 근무기간이 10년이상인 군, 직무만족도가 낮은 군일수록 이직의도에서 더 큰 영향을 받는 것으로 나타났다. 그러므로 QI부서 일부 근무자들의 이직의도를 낮추고, 직무 스트레스를 감소시키기 위해서는 업무 부담감을 줄이고 다양한 지원을 위한 노력이 필요할 것으로 사료된다.

Keywords

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