Journal of the Korea Academia-Industrial cooperation Society (한국산학기술학회논문지)

The Korea Academia-Industrial cooperation Society (한국산학기술학회)
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Caring Experiences of the Nurses Caring for Foreign Inpatients of non-English Speaking

비영어권 외국인 입원환자를 돌보는 간호사의 경험

  • 장혜영 (한양대학교 간호학부) ;
  • 이은 (마산대학교 간호학과)
  • Received : 2016.08.12
  • Accepted : 2016.12.08
  • Published : 2016.12.31
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Abstract

With a rapidly increasing number of foreign patients in Korea, it is necessary to manage and enhance the quality of nursing care for foreign inpatients through the promotion of studies on practical nursing care experience. This study is a qualitative study conducted to understand and describe the care experiences of nurses responsible for non-English speaking foreign inpatients. There were 10 nurses with a clinical career of more than two years included in this study for analysis. Data were collected through in-depth individual interviews and analyzed using qualitative content analysis. Five themes emerged from the analysis. 'Aware of cultural differences', 'establish trusting relationships through all my heart', 'additional nursing task', 'empathy for genuine nursing', 'sorriness and relieved'. The results of this study provided the understanding on the experiences of nurses, who do not speak English, but still responsible for providing care to foreign inpatients. Despite the language barrier, cultural differences, and work overload, nurses caring for foreign patients struggled with authenticity in nursing. On the other hand, as there was a lack of system resources, such as manuals and training materials in various languages other than English, institutions should put forth greater effort and resources to be prepared to care for foreign inpatients.

한국 내 외국인 환자 수가 증가함에 따라, 실제적인 간호경험에 대한 연구를 통해 외국인 환자의 간호의 질을 관리하고 향상시키는 것이 필수적이다. 본 연구는 비영어권 외국인 입원환자를 돌보는 간호사의 경험을 이해하고 설명하기 위해 수행된 질적 연구이다. 본 연구의 참여자는 2년 이상의 병원임상경력을 가진 간호사 10명을 대상으로 하였다. 자료수집은 개인 심층면담을 통해 이루어졌으며, 수집된 자료는 질적내용분석 방법을 사용하여 분석하였다. 분석결과 비영어권 외국인 입원환자를 돌보는 간호사의 경험은 '문화적 차이 인식', '진심을 통한 신뢰관계 형성', '추가적인 간호업무', '진정한 간호로의 몰입', '아쉬움과 후련함'으로 총 5개의 주제모음이 도출되었다. 본 연구 결과는 비영어권 외국인 환자를 돌보는 간호사의 경험에 대한 이해를 제공하였으며, 간호사들이 비영어권 외국인 환자를 돌보면서 언어적 의사소통의 어려움과 문화적 차이에도 불구하고 진정한 간호를 위해 적극적인 전략들을 사용하고 있음을 확인할 수 있었다. 한편, 통역 서비스 등의 인적 자원이나 영문 이외의 다양한 언어로 된 진료 안내서와 교육 자료 등의 시스템적인 자원 부족이 있었으므로 이를 해결하기 위한 제도적 노력과 자원이 뒷받침되어야 하겠다.

Keywords

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