DOI QR코드

DOI QR Code

Analysis of Factors Influencing Food Purchasing Behavior of Consumers In Mobile Shopping Malls : Focusing on the Comparison of Three Types of Mobile Shopping Malls

  • Eom, Ha Ram (Dept. of Business Administration Seoul Women's University) ;
  • Moon, Jung Hoon (Dept. of Agricultural Economics and Rural Seoul Nat'l University) ;
  • Lee, Jong Tae (Dept. of Business Administration Seoul Women's University)
  • Received : 2016.10.31
  • Accepted : 2016.12.08
  • Published : 2016.12.28

Abstract

This study focuses on finding ways to stimulate the growth of agricultural sectors in m-businesses, by analyzing and comparing the factors that influence the purchasing behavior of consumers in the open market, social commerce, and integrated shopping malls. Consumers at various mobile shopping malls answered a survey. Among the nine factors considered, one important factor was the frequency of purchasing agrifoods. Regression analysis produced three results. First, in the open market, in addition to various other advantages, the brand image, reasonable pricing, simple payment system, and convenience of using an app were important factors that influenced the purchasing behavior of the individual consumer. Second, in social commerce, the major factors influencing purchase were the reasonable pricing, quick delivery service, and convenience of using an app. Third, in integrated shopping malls, the brand image, guaranteed after-sale service, the variety of products, quick delivery service, and convenience of using an app were the significant factors.

Keywords

References

  1. http://kostat.go.kr/portal/korea/index.action
  2. G. Lee, "Analysis of Characteristics of Smartphone M-Commerce Users," J. of The e-Business, vol. 17, no. 1, 2016, pp. 173-192.
  3. S. Baek, "A Study of Risk Factors for Food Purchasing On-line and Off-line," Review of business & economics, vol. 22, no. 6, 2009, pp. 3253-3267.
  4. D. Kim, S. Lee, and S. Lee, "The Effects of the Parcel Service on Purchase intention in E-commerce," J. of Korean Food Marketing Association, vol. 33, No. 1, 2015, pp. 83-103.
  5. M. Shin and H. Kim, "A Study of Selection Attribute and Satisfaction for Spectating Online Shopping Mall," J. of Korean Distribution and Management Review, vol. 17, no. 6, 2014, pp. 125-134. https://doi.org/10.17961/jdmr.17.3.201406.125
  6. S. Chae, J. Lim, and J. Kang, "A Comparative Analysis of Social Commerce and Open Market Using User Reviews in Korean Mobile Commerce," J. of Intelligent Information Systems, vol. 21, no. 4, 2015, pp. 53-77.
  7. J. Lee, "The Understanding of Factors of Open Market Satisfaction and Preference: The Study of Comparison Between Integrated Internet Shopping Store and Open Market," Asia Pacific Journal of Information Systems, vol. 16, no. 4, 2006, pp. 49-70.
  8. J. Oh and H. Jang, "An Effect of Service Recovery Efforts of Tenant on Open Market Loyalty: Focused on Trust Transfer," J. of the Korea Service Management Society, vol. 14, no. 5, 2013, pp. 249-272. https://doi.org/10.15706/jksms.2013.14.5.011
  9. A. Kim and H. Kim, "Current State of Social Commerce and its Growth Strategy," Consumer policy and education review, vol. 9, no. 2, 2013, pp. 99-121.
  10. Z. Huang and M. Benyoucef, "From e-commerce to social commerce: A close look at design features," Electronic Commerce Research and Applications, vol. 12, no. 4, 2013, pp. 246-259. https://doi.org/10.1016/j.elerap.2012.12.003
  11. D. Lichtenstein, N. Ridgway, and R. Netemeyer, "Price Perceptions and Consumer Shopping Behavior: A Field Study," J. of Marketing Research, vol. 30, no. 2, 1993, pp. 234-245. https://doi.org/10.2307/3172830
  12. T. Chang and A. Wildt, "Price, Product Information, and Purchase Intention: An Empirical Study," J. of the Academy of Marketing Science, vol. 22, no. 1, 1994, pp. 16-27. https://doi.org/10.1177/0092070394221002
  13. R. Briesch, P. Chintagunta, and E. Fox, "How Does Assortment Affect Grocery Store Choice?," J. of Marketing Research, vol. 46, no. 2, 2009, pp. 176-189. https://doi.org/10.1509/jmkr.46.2.176
  14. C. Cobb-Walgren, C. Ruble, and N. Donthu, "Brand Equity, Brand Preference, and Purchase Intent," J. of Advertising, vol. 24, no. 3, 1995, p. 25. https://doi.org/10.1080/00913367.1995.10673481
  15. D. Dgrewal, R. Krishnan, J. Baker, and N. Borin, "The Effect of Store Name, Brand Name and Price Discounts on Consumers' Evaluations and Purchase Intentions," J. of Retailing, vol. 74, no. 3, 1998, pp. 331-352. https://doi.org/10.1016/S0022-4359(99)80099-2
  16. M. Aghekyan-Simonian, S. Forsythe, W. Suk Kwon, and V. Chattaraman, "The Role of product brand Image and Online Store Image on Perceived Risks and Online Purchase intentions for Apparel," J. of Retailing and Consumer Services, vol. 19, no. 3, 2009, pp. 325-331. https://doi.org/10.1016/j.jretconser.2012.03.006
  17. H. Ha and Y. Lee, "The Impact of Assortment Size on Purchase Decisions: The Moderating Role of Brand Name," J. of Product Research, vol. 26, no. 3, 2008, pp. 39-48.
  18. H. Lee and M. Kwak, "Use Characteristics of Door - to - Door Delivery Service and Consumer Service Satisfaction," J. of Consumer Policy Studies, vol. 45, no. 3, 2014, pp. 157-182. https://doi.org/10.15723/jcps.45.3.201412.157
  19. C. Lee, N. Park, and S. Park, "A study on the Effects of Delivery Service Quality on Customer Satisfaction in Internet Apparel Shopping Mall," E-Trade Review, vol. 6, no. 2, 2008, pp. 23-44.
  20. D. Chun and C. Kim, "A comparative Study of Influencing Factors on Shopping Satisfaction and Repeat Purchase Intention Between Internet Shopping Mall Types," J. of Global Academy of Marketing Science, vol. 13, no. 1, 2004, pp. 1-27 https://doi.org/10.1080/12297119.2004.9707209
  21. W. Kim, J. Kim, and W. Ahn, "Study on Return and Exchange Service Quality for Customer Satisfaction and Repurchase Intention Affects in Internet Shopping Malls," Korea Logistics Review, vol. 24, no. 2, 2014, pp. 117-143.
  22. J. Kim, S. Seo, and J. Lee, "A Study on the Influence of Customer Satisfaction and Loyalty by the Logistic Service Quality of Internet Shopping Mall," J. of Korea Association of Business Education, vol. 65, 2011, pp. 443-461.
  23. K. Yeon, "Search for Successful Factors in Accessing Internet Shopping Sites," J. of Korea Academia-Industrial Cooperation Society, vol. 10, no. 10, 2009, pp. 2886-2892. https://doi.org/10.5762/KAIS.2009.10.10.2886
  24. S. Choi and H. Kim, "A Study on Effects of Promotion of Coupons in Internet Shopping Mall on the Purchase Behavior of Consumers," Asia-Pacific Journal of Business Venturing and Entrepreneurship, vol.1, no. 2, 2006, pp. 101-134.
  25. M. Park and S. Lennon, "Brand name and promotion in online shopping contexts," J. of Fashion Marketing and Management, vol. 13, no.2, 2009, pp. 149-160. https://doi.org/10.1108/13612020910957680
  26. J. Han, S. Jae, B. Kim, and J. Park, "Effects of Consumer Trust and Perceived Usefulness on Mobile Payment and Online Shopping Website Loyalty," J. of Digital Convergence, vol. 13, no. 12, 2015, pp. 75-87. https://doi.org/10.14400/JDC.2015.13.12.75
  27. S. Kim, "Factors Affecting the Intention to Use of Alibaba Mobile Payment Service : A Case of Chinese Users," J. of the Korea Contents Association, vol. 15, no. 12, 2015, pp. 517-524.
  28. B. Lim and R. Yook, "A Comparative Study on User Satisfaction and Service Quality of Mobile Commerce Service between Korea and China," J. of Internet Electronic Commerce Resarch, vol. 12, no. 4, 2012, pp. 335-359.
  29. J. Pyo and I. Kim, "The Affecting Factors on the Usage of Smart Phone Application - The Case of Kakao Talk -," J. of Internet Electronic Commerce Resarch, vol. 14, no. 3, 2014, pp. 127-149.