Journal of Digital Convergence (디지털융복합연구)

The Society of Digital Policy and Management (한국디지털정책학회)
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Strategy of CSR Storytelling with the application of Greimas Actantial Model -focusing on Hyundai Motor Company's CSR website

그레마스 행위소 모델을 통해 본 기업의 CSR스토리텔링 전략-현대자동차 CSR홈페이지를 중심으로

  • 홍숙영 (한세대학교, 미디어영상학부)
  • Received : 2016.07.26
  • Accepted : 2016.10.20
  • Published : 2016.10.28
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Abstract

This study is designed with an intention to understand CSR story strategies that the corporates use, focusing on analyzing the method of composition of Hyundai Motor Company's CSR website stories. When analyzing based on interactivity, ease of use, newest, and informativity, interactive dialogue feature was mostly lacking. It is not the most up-to-date data and lacks the newest. However, as sharing information feature was presented, information spread quickly. When applying Greimas' Actantial Model into the 'CSR News' that conveys the news about corporate philanthropic activities, it turned out that the CSR strategies were authenticity, consistency and flexibility. When doing CSR storytelling, a corporate should not only use pre-existing executives and staff members but should use new icons including civic organizations and the youth if possible, and perform its role as a supporter. At the same time, a corporate must build strategical storytelling to the new values and engage in systematic corporate philanthropic activities that meets the need of the time period.

본 연구는 현대자동차의 CSR홈페이지를 중심으로 스토리텔링을 분석하여 CSR스토리 전략을 파악하고자 하였다. CSR홈페이지의 설계에 있어 양방향성, 이용편이성, 최신성, 정보성을 기준으로 분석한 결과 양방향 대화 기능은 미흡하였으며 기업의 활동에 고객의 참여를 유도하거나 고객과 함께 스토리텔링하는 경우가 드문 것으로 나타났다. 또한 자료의 업데이트가 잘 되지 않고 있어 최신성의 기준을 따르지 못하고 있었으나 공유 기능을 갖추고 있어 정보의 확산을 위한 기능은 확보하고 있었다. 그레마스 행위소 모델을 이용하여 내용을 분석한 결과 기업의 사회공헌활동에 관한 뉴스에서 기업은 진정성, 일관성, 유연성의 전략을 보여 주고 있는 것으로 나타났다. CSR스토리텔링에서 기업은 가급적 조력자의 역할을 담당하고 활동의 주체로 임직원, 시민단체, 청년을 비롯한 새로운 인물을 내세우는 것이 바람직하다. 또한 기업은 새로운 가치에 대해 전략적 스토리텔링을 수립하여 시대적 요구에 부응하는 체계적인 사회공헌 활동을 펼쳐야 한다.

Keywords

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