DOI QR코드

DOI QR Code

Fashion Consumers' Purchase Intention on Cross-border Online Shopping

패션소비자의 온라인 해외직구 행동의도에 관한 연구

  • Lee, Joo Young (Dept. of Textiles, Merchandising and Fashion Design, Seoul National University) ;
  • Choo, Ho Jung (Research Institute of Human Ecology, Seoul National University) ;
  • Lee, Hyejoo (Dept. of Textiles, Merchandising and Fashion Design, Seoul National University)
  • Received : 2015.07.10
  • Accepted : 2015.08.21
  • Published : 2015.10.31

Abstract

This study identified factors that influenced fashion consumers' purchase intentions for cross-border online shopping. This study utilized three outshopping motivation dimensions (utilitarian, social, and hedonic) to empirically verify research questions. The moderating effects of consumers' perceived risks between cross-border online shopping motivations and behavioral intention were also tested on Korean female consumers in their 20s to 40s who had experience purchasing fashion goods through a cross-border online shopping channel within a year. The research are as follows. First, the three motivations have positive effects on cross-border online shopping purchase intentions. Fashion consumers are greatly influenced by hedonic motivation compared to utilitarian and social motivations. Second, perceived risks do not negatively influence cross-border online shopping purchase intentions. Finally, there exists moderating effects of perceived risks between utilitarian motivation and cross-border online shopping purchase intentions. This study reveals motivational and moderating factors that influence fashion consumers to shop through a cross-border online shopping channel. It contributes to prior studies by extending the research range of cross-border online shopping into fashion. Marketers and retailers should note that fashion consumers are most influenced by hedonic motivation when shopping in cross-border online malls.

Keywords

References

  1. Ajzen, I., & Fishbein, M. (1980). Understanding attitudes and predicting social behavior. Englewood Cliff, NJ: Prentice Hall, Inc.
  2. Babin, B. J., Darden, W. R., & Griffin, M. (1994). Work and/or fun: measuring hedonic and utilitarian shopping value. Journal of Consumer Research, 20(4), 644-656. https://doi.org/10.1086/209376
  3. Baruca, A., & Zolfagharian, M. (2013). Cross-border shopping: Mexican shoppers in the US and American shoppers in Mexico. International Journal of Consumer Studies, 37(4), 360-366. doi:10.1111/j.1470-6431.2012.01097.x
  4. Belk, R. W. (1988). Possessions and the extended self. Journal of Consumer Research, 15(2), 139-168. https://doi.org/10.1086/209154
  5. Bender, W. C. (1964). Consumer purchase costs-do retailers recognize them?. Journal of Retailing, 11(1), 1-8.
  6. Betterman, J. R. (1979). An information processing theory of consumer choice. Reading, MA: Addison-Wesley.
  7. Bhatnagar, A., Mistra, S., & Rao, H. R. (2000). On risk, convenience, and Internet shopping behavior. Communications of the Association for Computating Machinery, 43(11), 98-110.
  8. Broekemier, G. M., & Burkink, T. J. (2008). Using the internet to facilitate outshopping by rural residents: Survey and implications. Journal of Internet Commerce, 3(1), 63-78. doi:10.1300/J179v03n01
  9. Burns, D. J., Lanasa, J. M., & Lackman, C. L. (1999). Outshopping: An examination from a motivational perspective outshopping: An examination from a motivational perspective. Journal of Professional Service Marketing, 19(2), 151-160. doi:10.1300/J090v19n02
  10. Burns, D. J., & Warren, H. B. (1995). Need for uniqueness: shopping mall preference and choice activity. International Journal of Retail & Distribution Management1, 23(12), 4-12.
  11. Chiu, C. M., Wang, E. T. G., Fang, Y. H., & Huang, H. Y. (2014). Understanding customers' repeat purchase intentions in B2C ecommerce: The roles of utilitarian value, hedonic value and perceived risk. Information Systems Journal, 24(1), 85-114. doi:10.1111/j.1365-2575.2012.00407.x
  12. Darden, W. R., & Perreault, W. D., J. (1976). Identifying interurban shopers: Multiproduct purchase patterns and segmentation profiles. Journal of Marketing Research, 13(February), 51-60. https://doi.org/10.2307/3150901
  13. Dawson, S., & Garland, B. (1983). An extension of the outshopping paradigm to cross-national context: Mexican nationals outshopping in the United States. Proceedings of the American Marketing Association Educators' Conference, American Marketing Association, pp. 63-67.
  14. Derbaix, C. (1983). Perceived risk and risk relievers: An empirical investigation. Journal of Economic Psychology, 3, 19-38. doi: 10.1016/0167-4870(83)90056-9
  15. Featherman, M. S., & Pavlou, P. A. (2003). Predicting e-services adoption: A perceived risk facets perspective. International Journal of Human Computer Studies, 59, 451-474. doi:10.1016/S1071-5819(03)00111-3
  16. Fitzgerald, J., Quinn, T. P., Whelan, B. J., & Williams, J. A. (1988). An analysis of cross-border shopping. Dublin: The Economic and Social Research Institute.
  17. Forsythe, S., Liu, C., Shannon, D., & Gardner, L. C. (2006). Development of scale to measure the perceived benefits and risks of online shopping. Journal of Interactive Marketing, 20(2), 55-75. https://doi.org/10.1002/dir.20061
  18. Gutierrez, S. S. M., Izquierdo, C. C., & Cabezudo, R. S. J. (2010). Product and channel-related risk and involvement in online contexts. Electronic Commerce Research and Applications, 9(3), 263-273. doi:10.1016/j.elerap.2009.09.005
  19. GVU. (1998). Graphic, Visualization, & Usability Center's(GVU) 10th WWW User Survey, 2003, from http://www.gvu.gatech.edu/user_surveys
  20. Han, K. H. (2014). Promotion strategy for domestic internet shoppingmalls in foreign consumer market. The Korean-Japanese Journal of Economics & Management Studies, 65, 139-165.
  21. Han, S. H., Lee, J. H., & Son, M. J. (2014). Cross-border shopping sales $2B, retailers are considering mark down. The Herald Business. Retrieved March 15, 2015 from http://news.heraldcorp.com/view.php?ud=20141127000278&md=20141127113212_BK
  22. Hausman, A. (2000). A multi-method investigation of consumer motivations in impulse buying behavior. Journal of Consumer Marketing2, 17(4/5), 403-419. https://doi.org/10.1108/07363760010341045
  23. Hernandez, M. D., & Vicdan, H. (2014). Rethinking flow: qualitative insights from Mexican cross-border shopping. The International Review of Retail, Distribution and Consumer Research, 24(3), 347-360. doi:10.1080/09593969.2014.880937
  24. Herrman, R. O., & Belk, L. L. (1968). Shoppers movements outside their local retail area. Journal of Marketing, 32(October), 45-51. https://doi.org/10.2307/1249337
  25. Hoffman, D., & Novak, T. (1997). A new marketing paradigm for electronic commerce. The Information Society, 13(1), 43-54. https://doi.org/10.1080/019722497129278
  26. Holbrook, M. B., & Hirschman, E. C. (1982). The experientail aspects of consumption: consumer fantasies, feelings and fun. Journal of Consumer Research, 9(2), 132-140. https://doi.org/10.1086/208906
  27. Hozier, G. C., & Stem, D. E. (1985). General retail patronage loyalty as a determinant of consumer outbuyng behavior. Journal of Academy of Marketing Science, 13(Winter), 32-46. https://doi.org/10.1007/BF02729704
  28. Jacoby, J., & Kaplan, L. (1972). The components of perceived risk. Proceedings of 3rd Annual Conference of the Association of Consumer Research, pp. 382-393.
  29. Jayawardhena, C. (2004). Personal values' influence on e?shopping attitude and behaviour. Internet Research, 14(2), 127-138. doi: 10.1108/10662240410530844
  30. Kahneman, D., & Tversky, A. (1979). Prospect theory: An analysis of decision under risk. Econometrica, 47(2), 263-292. https://doi.org/10.2307/1914185
  31. Kim, E. J., Park, J. J., & Park, J. Y. (2014). Factors influencing consumers' overseas-direct-purchase behavior. Advertising Research, 103, 139-175.
  32. Kim, P. H. (2015). Frequency of cross-border online shopping in last year, 1553 times, "the largest ever." Moneytoday. Retrieved March 20, 2015, from http://www.mt.co.kr/view/mtview.php?type=1&no=2015012308525831216&outlink=1
  33. Ko, E. K., & Cheon, H. I. (2014). Cross-border online shopping $1B era. Still buy vitamins only? The Hankook-ilbo. Retrieved May 15, 2015 from http://www.hankookilbo.com/v/717b6a9c1dc5483c990192d4797f15ff
  34. Kuncharin, W., & Mohamed, B. (2013). Cross-border shopping motivation, behaviours and ethnocentrism of Malaysian in Hatyai, Thailand. International Journal of Social, Human Science and Engineering, 7(4), 291-301.
  35. Kwak, S. Y., & Yoo, S. G. (2014). A probe study on global crossborder B2C e-commerce. The e-Business Studies, 15(5), 211-228 https://doi.org/10.15719/geba.15.5.201410.211
  36. Kwon, S. Y., Lee, J. Y., Oh, H. S., & Seo, Y. H. (2004). An moderating effect of perceived risk, purchased experience: The effect of consumer need for tactile cues on purchase intention in internet shopping mall. Fashion & Textile Research Journal, 6(5), 618-624.
  37. Leal, A., Lopez-Laborda, Julio, J., & Rodrigo, F. (2010). Cross-border shopping: A survey. International Advances in Economics Research, 16, 135-148. https://doi.org/10.1007/s11294-010-9258-z
  38. Lee, C. H. (2015a). Cross-border shopping era, inbound Chinese tourists go, Chinese online shopping consumers come. The Asia Economy Daily. Retrieved May 15, 2015, from http://www.asiae.co.kr/news/view.htm?idxno=2015022618052162234
  39. Lee, D. D., Paswan, A. K., Ganesh, G., & Xavier, M. J. (2009). Outshopping through the internet: A multicountry investigation. Journal of Global Marketing, 22(1), 53-66. doi:10.1080/08911760802511410
  40. Lee, J. S. (2014a). Black Friday D-1 for cross-border online customers, domestic corporations are state of emergency. Seoul Economic Daily. Retrieved March 20, 2015, from http://economy.hankooki.com/lpage/industry/201411/e20141126180327120210.htm
  41. Lee, S. G. (2015b). Cross-border online shopping, last year $ 1.5B as largest ever. Daily Cosmetic. Retrieved March 20, 2015, from http://www.dailycosmetic.com/news/articleView.html?idxno=172311
  42. Lee, S. H. (2014b). The impact of consumers' motivations on attitude and repurchase intention in overseas direct purchase shopping. The e-Business Studies, 15(6), 39-55.
  43. Lee, Y. M. (2015c). Cross-border online shopping amount, female consumers < male consumers? The Seoul Shinmun. Retrieved April 23, 2015, from http://www.seoul.co.kr/news/newsView.php?id=20150127017014
  44. Limayem, M., Khalifa, M., & Frini, A. (2000). What makes consumers buy from Internet? A longitudinal study of online shopping. IEEE Transactions on Systems, Man, and Cybernetics Part A:Systems and Humans, 30(4), 421-432. doi:10.1109/3468.852436
  45. Liu, C., & Forsythe, S. (2010). Post-adoption online shopping continuance. International Journal of Retail & Distribution Management, 38(2), 97-114. https://doi.org/10.1108/09590551011020110
  46. Maignan, I., & Lukas, B. A. (1997). The nature and social use of the internet: a qualitative investigation. Journal of Consumer Affairs, 31(2), 346-371. https://doi.org/10.1111/j.1745-6606.1997.tb00395.x
  47. Martin, S. S., Camarero, C., & Jose, R. S. (2011). Dual effect of perceived risk on cross-national e-commerce. Internet Research, 21(1), 46-66. doi:10.1108/10662241111104875
  48. Moscardo, G. (2004). Shopping is the destination attraction: an empirical examination of the role of shopping in tourist destination choice and experience. Journal of Vacation Marketing, 10(4), 294-307. https://doi.org/10.1177/135676670401000402
  49. Mowen, J. C., & Wiener, J. (1990). Consumer store choice and sales taxes: retailing, public policy and theoretical implications. Journal of Retailing, 66(2), 222-242.
  50. O'Curry, S., & Strahilevitz, M. (2001). Probability and mode of acquisition effects on choices between hedonic and utilitarian options. Marketing Letters, 12, 37-49. https://doi.org/10.1023/A:1008115902904
  51. Oh, H. T., & Choi, H. C. (2014). What is Black Friday? The Segye Times. Retrieved from http://www.segye.com/content/html/2014/11/21/20141121003667.html?OutUrl=naver
  52. Oh, J. J., Cheng, C. K., Lehto, X. Y., & O'Leary, J. (2004). Predictor of tourists shopping behavior: examination of socio-demographic characteristics in trip typologies. Journal of Vacation Marketing, 10(4), 308-319. https://doi.org/10.1177/135676670401000403
  53. Peter, J. P., & Ryan, M. J. (1976). An investigation of perceived risk at the brand level. Journal of Marketing Research, 13, 184-188. https://doi.org/10.2307/3150856
  54. Piron, F. (2002). International outshopping and ethnocentrism. European Journal of Marketing, 36(1/2), 189-210. doi:10.1108/03090560210412755
  55. Reynolds, E. D., & Darden, W. R. (1972). Intermarket patronage: A psychographic study of consumer outshoppers. Journal of Marketing, 56(October), 50-54.
  56. Rintamaki, T., Kanto, A., Kuusela, H., & Spence, M. T. (2006). Decomposing the value of department store shopping into utilitarian, hedonic and social dimensions. International Journal of Retail & Distribution Management, 34(1), 6-24. https://doi.org/10.1108/09590550610642792
  57. Robertson, J., & Fennel, J. (2007). The economic effects of regional shopping centers. Journal of Retail and Leisure Property, 6(2), 149-170. https://doi.org/10.1057/palgrave.rlp.5100057
  58. Samli, A. C., & Uhr, E. B. (1974). The outshopping spectrum: Key for analyzing intermarket leakages. Journal of Retailing, 50(Summer), 70-78.
  59. Seo, J. Y., & Kang, K. H. (2015). E-commers(cross-border online shopping) trends in recent 5 years. Daejeon: Korea Customs Service
  60. Shin, H. K. (2015). Cross-border online shopping 50-60%${\uparrow}$, most popular items are "Polo padding." Yonhap News. Retrieved May 15, 2015, from http://www.yonhapnews.co.kr/bulletin/2015/01/03/0200000000AKR20150103016000030.HTML?input=1195m
  61. Silvers, A. L., & Kim, H. H. (1996). Price and distance effects on mexican cross-border shopping: Implications for a borderlands economy. Journal of the Korean Regional Science Association, 12(2), 59-68.
  62. Solomon, M. R. (1983). The role of products as social stimuli: a symbolic interationism perspective. Journal of Consumer Research, 10(3), 319-329. https://doi.org/10.1086/208971
  63. Terzi, N. (2011). The impact of e-commerce on international trade and employment. Procedia-Social and Behavioral Sciences, 24, 745-753. doi:10.1016/j.sbspro.2011.09.010
  64. Timothy, D. J. (2005). Shopping tourism, retailing and leisure. Clevedon: Channel View Publications.
  65. Venkatesh, V., Thong, J. Y. L., & Xu, X. (2012). Consumer acceptance and use of information technology: Extending the unified theory of acceptance and use of technology. Management Information Systems Quarterly, 36(1), 157-178.
  66. Wang, D. (2004). Hong Kongers' cross-border consumption and shopping in Shenzhen: Patterns and motivations. Journal of Retailing and Consumer Services, 11, 149-159. doi:10.1016/S0969-6989(03)00014-6
  67. Yang, K. (2010). Determinants of US consumer mobile shopping services adoption: implications for designing mobile shopping services. Journal of Consumer Marketing, 27(3), 262-270. doi:10.1108/07363761011038338
  68. Yang, S. C., Hung, W. C., Sung, K., & Farn, C. K. (2006). Investigating initial trust toward e-tailers from the elaboration likelihood model perspective. Psychology and Marketing, 23(5), 429-445. https://doi.org/10.1002/mar.20120
  69. Yu, B. H., & Chae, M. S. (2015). An exploratory study of factors affecting overseas online shopping behavior in Korea : Focusing on factors of technology acceptance model and online shopping acceptance model. Journal of Channel and Retailing, 20(2), 247-265.
  70. Zhou, T. (2011). Understanding mobile Internet continuance usage from the perspectives of UTAUT and flow. Information Development, 27(3), 207-218. doi:10.1177/0266666911414596

Cited by

  1. The Application of the Theory of Planned Behavior to Transnational Consumption Behaviors: Focused on Cross-Border Online Shopping vol.56, pp.2, 2018, https://doi.org/10.6115/fer.2018.008