DOI QR코드

DOI QR Code

Impacts of Success Factors of Information System on Trust of Security of Casino Information System and Job Satisfaction

정보시스템 성공요인이 카지노정보시스템의 보안신뢰와 직무만족에 미치는 영향

  • Lee, Dae-Kun (Graduate School of Information and Communications, Konkuk University) ;
  • Kim, Yong-Jae (College of Business, Konkuk University)
  • 이대근 (건국대학교 정보통신대학원 정보통신학과) ;
  • 김용재 (건국대학교 경영대학 경영정보학과)
  • Received : 2015.01.27
  • Accepted : 2015.10.20
  • Published : 2015.10.28

Abstract

This study explores performance factors of a casino information system for foreigners, empirically examines the causal relation between these factors and business performances through organizational trust and job satisfaction and suggests a plan to develop such a information system. We found that information quality positively impacted on perception of information security, but negatively on job satisfaction; system quality positively did on security reliability, but negatively on job satisfaction; service quality positively did on trust in information security and job satisfaction; lastly security reliability positively did on job satisfaction. We found that information quality, system quality and service quality would affect perceived information security and job satisfaction.

본 연구는 국내 외국인 카지노 이용자를 위한 카지노 정보시스템의 성과요인을 파악하고, 이들 요인들이 조직 신뢰와 직무만족에 영향을 미치는 인과관계를 실증적으로 검증하여, 카지노 정보시스템의 발전방안을 제시하고자 한다. 연구결과 첫째, 정보 품질은 보안 신뢰에 유의수준에서 채택되는 것으로 나타났으나, 직무 만족에는 유의수준에서 채택되지 않는 것으로 나타났다. 둘째, 시스템 품질은 보안신뢰에 유의수준에서 채택되는 것으로 나타났으나, 직무 만족에는 유의수준에서 채택되지 않는 것으로 나타났다. 셋째, 서비스 품질은 보안 신뢰와 직무 만족에 유의수준에서 채택되는 것으로 나타났다. 넷째, 보안신뢰는 직무만족에 유의수준에서 채택되는 것으로 나타났다. 이를 통해 정보 품질, 시스템 품질, 서비스 품질이 보안 신뢰와 직무 만족에 영향을 미치는지 확인이 되었다.

Keywords

References

  1. Jung-chul Lee, Chul-ho Shin, "Prosperity of Korea Casino Industry", The Korea Contents Association Publication, volume 8, issue 9, pp. 218-225. Anti-Money Laundering and Combating the Financing of Terrorism, Korea Financial Intelligence Unit, #2010-3, 2010.
  2. Byung-ku Park, "A Study on the Effects of the Kangwon Land Casino on the Affected Regions and Its Development", Korea University, Master's Degree research paper, 2006.
  3. Hyung-sup Shin, Kyung-hoon Hahn, "A Study on the Effects of Accounting Information System Quality on Performance", Hotel Resort Research, volume 4, issue 2, pp. 267-296, 2005.
  4. Hyung-sup Shin, Kyung-hoon Hahn, "A Study on the Effects of Hotel Accounting Information System Quality on End User's Satisfaction", The Korea Contents Association publication, Korea Hotel Resort Association publication, volume 4, issue 2, pp 279-293, 2005.
  5. Joon-min Song, "(A) Study on Hotel Information Service Quality on User's Satisfaction Hotel Employer", Donga University Master's Degree research paper, 2002.
  6. Hee-suk Park, "A Development of Service Quality Measurement Scales on Property Management Systems in Hotel." Tourism Research, volume 18, issue 1, pp. 131-153, 2003.
  7. Kyung-chul Lee, Kyoo-yup Chung, Sung-woo Shim, "The analysis of the actual state of hotel information System (HIS) in domestic deluxe hotels with the application of Nolan growth stage model : Centered on deluxe hotel in Seoul", Korea Academic Society of Hospitality Administration fall writing seminar, 2008.
  8. Sung-shik Shin, "The Effect of the Hotel Information System (HIS) quality on Acceptance Level and Personal & Organizational Performance", International Financial Reporting, volume 12, pp. 133-148, 2005.
  9. Hong-il Kim, Kyung-hee Hahn, "A Study in the Implementation of a Hotel Information System: focused on the IT infrastructure of super deluxe hotels in the Seoul area", Tourism Information Research, volume 9, 189-223, 2001.
  10. Sun-kyung Hong, Yoon-kyung Kim, "Induced production analysis of Casino Industry in Singapore using Input-Output analysis", Leisure Study Research, volume 10, issue 1, pp. 73-95, 2012.
  11. Jae-hwan Bae, "Design and Implementation of Linux Server-Based Hotel Casino Information System", The Korea Contents Association publication, volume 7, issue 3, pp. 79-86, 2007.
  12. Jong-bum Kim, "A Study on the Hazards of Domestic Citizen Permitted Casino and Promotion Policy of Casino Industry", Social Sciences Studies, volume 26, issue 2, pp. 1-6, 2014.
  13. Il-yong Yang, "A Study on Alternatives for Tourism Vitalizations with a Consideration of Ecological Characteristics in Jeju International Free City", Korea Tourism Research Association academic seminar presentation, pp. 295-310, 2003.
  14. Ong-kyu Lee, Eun-hee Kim, "Tourism Information System", Daewangsa, 2010.
  15. Ministry of Culture and Sports, 2013.
  16. Jeju Special City posting # 2009-151, 2008
  17. Korea Financial Intelligence Unit posting # 2010-3, 2010
  18. In-soo Jang, "A study on casino security management system based on methodist ISO27001", Konkuk University Master's Degree research paper, 2014.
  19. Jung-bong, "e-tourism Information System" Hyunaksa, 2004.
  20. DeLone, W. H. and McLean, E. R., "Information System Success: The Quest for the Dependent Variable", Information Systems Research, pp. 60-95, 1992.
  21. Jung-hyun Park, Jung-goon Kim, Jong-wook Kim, Hee-suk Lee, "Deriving an ASP Success Model: An Application to Small Businesses", The Journal of MIS Research, volume 14, issue 1, pp. 43-58, 2004.
  22. Pitt, L. F., Watson. R. T. and Kavan, C. B., "Service Quality: A Measure of Information Systems Assessment, Information Systems Effectiveness", MlS Quarterly, pp. 173-187, June 1995.
  23. DeLone, W. H. and McLean, E. R., "The DeLone and McLean Model of Information Systems Success: A Ten-Year Update" Journal of Management Information Systems, pp. 9-30, 2003.
  24. Kyung-yoon Kim, Se-mok Yoon, "A Study of the Influence of Hotel Accounting System Quality on Users' Attitude and Management Performance", Korean Academic Society of Tourism Management, volume 23, issue 2, pp.79-102, 2008.
  25. Sung-shik Shin, "A Study on the Quality of Small & Medium Business ERP on Performance of ERP", International Accounting Research, volume 10, pp. 183-197, 2004.
  26. Sam-kwon Chung, Hye-sung Min, Jung-woo Byun, "A Study on The Quality of the Information System in Tourism Industries and its Effects on Personal and Corporate Performance", Korean Journal of Hotel Administration, volume 19, issue 3, pp. 1-19, 2010.
  27. In-soo Chung, "Quality Level Analysis on Construction CALS System", Architecture Institute of Korea publication, volume 24, issue 12, pp. 133-142, 2008.
  28. Bong-jin Ham, "Information Quality Satisfaction of Web Site User", Society for e-Business Studies, volume 19, issue 3, pp. 169-190, 2004.
  29. Jung-hak Oh, Poong-lim Yook, "A Structural Relationship Among Casino Employees' Empowerment, Self-Leadership, Commitment, Customer Orientation and Organizational Efficiency: Focused on Differences in Causal Effect Applied by multi-level SEM model", Journal of Foodservice Management, volume 13, issue 4, pp. 123-145, 2010.
  30. Hwi-kwun Chung, "A Study on Casino Customers' Selection Behavior Factor on Hotel Industry", Jeju University Business Management Graduate School Master's Degree research paper, Jeju special city Casino Information facility, Jeju special governing region #2009-151, 2009.
  31. Seung-hwan Chung, "The Effect of Using of the Hotel Information System on the Service Quality" Journal of Hotel & Resort, volume 5, issue 2, pp. 245-257, 2006.
  32. Eun-gon Lee, Ji-eun Choi, Ho-geun Lee, "The Role of Control Transparency and Outcome Feedback on Security Protection in Online Banking", Information Systems Review, volume 14, issue 3, pp. 75-97, 2012.
  33. Cook & well, "British Organizational Commitment Scale revisited" Journal of Occupational and Organizational Psychology September 2002 pages, pp.39-375, 2002.
  34. Frank et al., "Security-related behavior of PC users in organizations" Information and Management archive, volume 21, issue 3, pp. 127-135, 1991 https://doi.org/10.1016/0378-7206(91)90059-B
  35. Ho-gyoon Kim, "Organization Trust, Superior Trust and Organization Efficiency", Korean Journal of Public Administration, volume, 2008.
  36. Eun-ok Park, Gi-han Chung, "The Relationship among Internal Marketing, Organizational Trust, Job Satisfaction and Organizational Performance: Manufacturing Industry", Industry Innovation Research Lab, volume 4, issue 4, pp. 221- 257, 2011.
  37. Gun-gwun Shin, "The Impact of Perceived Security of HTS on the User Trust, Intention to Adopt and Actual Usage", Industrial Education Research, volume 25, issue 4, pp. 184-204, 2011.
  38. Jeung-ho Ahn, Gyoo-chul Choi, Gi-moon Sung, Jae-heung Lee, "A Study on the Impact of Security Risk on the Usage of Knowledge Management System : Focus on Parameter of Trust", Society for e-business Studies, volume 15, issue 4, pp. 144-163, 2010.
  39. Gee-ho Chung, "Perceived LMX of Information Company Employees Impact on Organizational Trust, Supervisor Trust, and Job Satisfaction", Business Administration Education Research, volume 56, pp. 271-287, 2009.
  40. Sun-mi Chung, Gang-shik Kim, "The Effects of the Servant Leadership on the Leader Trust and Organizational Trust", The Sogang Journal of Commerce, volume 26, issue 4, pp. 58-75, 2008.
  41. Hoon Chung Jin-hyung Kang, "The Effect on Professional Ethic, Organizational Trust and Job Satisfaction among Private Security Guard", Korea Security Service System publication, volume 37, issue 9, pp. 9-28, 2013.
  42. Hae-sook Shin, "Impact of Internal Marketing on the Job Satisfaction, Customer Orientation", Hotel Administration Research, volume 17, issue 3, pp. 103- 115, 2008.
  43. Hoppock, R, "Job Satisfaction", New York: Harper, 1935.
  44. Porter, "The Effect of Performance on Job Satisfaction", Industrial Retaions: A Journal of Economy and Society, pp. 20-28, 1967.
  45. Bentley, R., & Rempel, A., "Purdue teacher opinionaire. West Lafayette, IN: Purdue Research Foundation.", 1970.
  46. Goodhue, D. L., and Straub, D. W., "Security Concerns of System Users: A Study of Perceptions of the Adequacy of Security Measures," Information & Management (20:1), pp. 13-27, 1991. https://doi.org/10.1016/0378-7206(91)90024-V
  47. Yang-kyu Park, Mi-young Lee, Young-il Woo, "Can job satisfaction and organizational commitment work as performance predictors?", Business Administration Research, volume 55, pp. 291-305, 2009.
  48. Yi-sang Chung, Sun-ae Choo, Dong-ho Lee, "A Study on Relation between Woman Employee's Job Satisfaction, Organizational Commitment and Turnover Intention according to Characteristics of Freight Forwarders", Accounting and Book Keeping Research, volume 35,
  49. Seung-hoon Shing, "Coffee Speciality Shop Employee and the Effects of Brand on Work Satisfaction and Customer Orientation", Tourism Research, volume 27, issue 2, pp. 301-318, 2012.
  50. In-jae Lee, Sung-woo Kim, "A Study on 2, pp. 1-25, 2012.
  51. Ung-min Cho, Sun-ro Lee, "In the u-Work Environment, Research on The Effects of an Information System on the Work Satisfaction and Work Performance", Korea Businessum, volume 1, pp. 363-369, 2008.
  52. Howell, J. M., & Higgins, C. A. (1990a), Champions of technological innovation Administrative Science Quarterly, 35, 317-341 https://doi.org/10.2307/2393393
  53. Howell, J. M., & Higgins, C. A. (1990b), Champions of change: Identifying, understanding, and supporting champions of technological innovation. Organizational Dynamics, 19, pp. 40-55. https://doi.org/10.1016/0090-2616(90)90047-S
  54. Howell, J. M. & Higgins, C. A. (1990c), Champions of change. Business Quarterly, 54(4), pp. 31-36.
  55. Wynne Chin, "Commentary: Issues and Opinion on Structural Equation Modeling", Mis Quarterly volume 22 No 1, pp.7-16, 1998.
  56. Wixom, B. H., Watson, H. J., "An empirical investigation of the factors affecting data warehousing success", MIS Quarterly, 25:1, pp. 17-4, 2001. https://doi.org/10.2307/3250957
  57. Fornell, C., Larcker, D. F., "Evaluating structural equation models with unobservable variables and measurement error", Journal of Marketing Research 18(1), 39-50, 1981.