Korean journal of food and cookery science (한국식품조리과학회지)

Korean Society of Food and Cookery Science (한국식품조리과학회)
권호 표지
DOI QR코드

DOI QR Code

The Relationship between Job Dissatisfaction and Turnover in a Deluxe Hotel and a Family Restaurant

호텔 및 패밀리레스토랑 종사원의 불만족이 이직의도에 미치는 영향

  • Jung, Hyo Sun (Department Culinary Science and Foodservice Management, Kyung Hee University) ;
  • Yoon, Hye Hyun (Department Culinary Science and Foodservice Management, Kyung Hee University)
  • 정효선 (경희대학교 조리.서비스경영학과) ;
  • 윤혜현 (경희대학교 조리.서비스경영학과)
  • Received : 2015.10.03
  • Accepted : 2015.10.26
  • Published : 2015.10.31
Download PDF
⟨ Previous Next ⟩

Abstract

This study considers the influence of the job satisfaction of employees at deluxe hotels and family restaurants on turnover intent, and seeks to analyze the moderating effects of company type (deluxe hotel and family restaurant) on the relationship between job dissatisfaction and turnover intent. Based on a total of 408 employees, this study reviewed the reliability and validity of the results obtained from empirical research using the Amos program. The hypothesized relationships in the model were tested simultaneously using structural equation modeling (SEM). The major findings are as follows. Job dissatisfaction was separated into five factors: the work itself, promotion, pay and benefits, supervision, and co-workers. The empirical results indicate that job dissatisfaction positively influences the turnover intent of employees. More specifically, the work itself (${\beta}=0.346$, p<0.001), and supervision (${\beta}=0.281$, p<0.001) significantly affects employees' turnover intent, whereas promotion, pay and benefits, and co-workers did not. Therefore, the turnover intent of employees at hotels and family restaurants decreased when they were motivated by strategies related to job dissatisfaction. In addition, the findings demonstrated that the company type moderated the effect of job dissatisfaction (e.g., co-worker) on turnover intent. Limitations and future research directions are also discussed.

Keywords

References

  1. Albattat AR. 2013. Employee dissatisfaction and turnover crises in the Malaysian hospitality industry. Int J Bus Manag 8(5):62-71
  2. Anderson J, Gerbing D. 1988. Structural equation modeling in practice: A review and recommended two-step approach. Psychol Bull 103(3):411-423 https://doi.org/10.1037/0033-2909.103.3.411
  3. Betty RW, Schnier CE. 1981. Personnel adminstration: An experimental skill building approach. 2nd ed. Addison-Wesley Publishing, New York, NY, USA. pp 45-48
  4. Bockman JF, Gougher RL. 1971. Individualized instruction. Foreign Lang Annal 4(4):420-424 https://doi.org/10.1111/j.1944-9720.1971.tb02059.x
  5. Chung TW, Han JW, Kim TH. 2008. Negative emotion, job dissatisfaction, and counterproductive work behavior of employees in a sport organization. J Sport Leisure Stud 33(1):337-346
  6. Farrell D. 1983. Exit, voice, loyalty, and neglect as responses to job dissatisfaction: a multidimensional scaling study. Acad Manag J 26(4):596-607 https://doi.org/10.2307/255909
  7. Friedlander F. 1965. Relationships between the importance and the satisfaction of various environmental factors. J Appl Psychol 49(3):160-164 https://doi.org/10.1037/h0022163
  8. Herzberg F. 1979. Motivation and innovation: Who are workers serving? California Manag Rev 22(2):60-70 https://doi.org/10.2307/41165321
  9. Hu X, Kaplan S, Dalal RS. 2010. An examination of blue- versus white-collar workers' conceptualizations of job satisfaction facets. J Vocat Behav 76(2):317-325 https://doi.org/10.1016/j.jvb.2009.10.014
  10. Jung HS, Yoon HH. 2009. A study on the effects of the ethical management in hotel upon employees' person-organization fit, job satisfaction, turnover intent and organization performance. J Hosp Tour Stud 18(1):59-83
  11. Kang HJ, Yoon HH. 2006. The effect of job satisfaction factors on turnover intention of hourly paid temporary workers in family restaurant. J Hosp Tour Stud 15(4):89-103
  12. Kim HW, Park SH. 2014. The influence of beauty employees' job stress and self-esteem on job satisfaction, job dissatisfaction and turnover intent. Korean Soc Cosmetol 20(5):909-917
  13. Kim JH, Lee SJ, Baik KB. 2011. An empirical study on the relationship between job dissatisfaction and creativity. J Information Syst 30(1):107-128
  14. Kim JH. 2013. The effects of hotel employees affectivity and emotional labor on job satisfaction and turnover intention. J Distribution Sci 16(5):89-99
  15. Koo HJ, Ko JY. 2007. Effects of burnout in the casino industry on organization commitment, job satisfaction, job dissatisfaction and intention to leave. J Hosp Tour Stud 9(4):144-159
  16. Kwon JO. 2014. Investigating factors of internal marketing affecting a rise in employees' job satisfaction and job performance and a decrease of turnover in a tourist resort industry. Korean J Tour Res 18(4):1-23
  17. Lee JS. 2005. A study on job stress and turnover intention of hotel and family restaurant. Korean J Culin Res 11(4):150-163
  18. Lee SH, Kim HS. 2014. The effect of restaurant employees' prior turnover experience on their job satisfaction and turnover intention. J Hosp Tour Stud 23(3):245-258
  19. Lee WY. 2014. The effect of job stress on job satisfaction and turnover intention among hotel employees: The moderating role of switching costs. Korean J Tour Res 29(4):1-21
  20. Mael F, Ashforth BE. 1992. Why people stay: Using job embeddeness to predict voluntary turnover. Acad Manag J 44(6):1102-1121
  21. Mobley WH. 1977. Intermediate linkages in the relationship between job satisfaction and employee turnover. J Appl Psychol 62(1):237-240 https://doi.org/10.1037/0021-9010.62.2.237
  22. Mobley WH. 1982. Employee turnover: causes, consequences, and control, reading, mass. Addison-Wesley Publishing, New York, NY, USA. pp 10-11
  23. Pathman DE, Konrad TR, Williams ES, Scheckler WE, Linzer M, Diuglas J. 2002. Physician job satisfaction, dissatisfaction, and turnover. J Fam Pract 51(7):593
  24. Shin JY, Choi KS, Lee SH, Lim BK. 2005. A study on the job satisfaction and turnover of Kitchen employees in the hotel industry and those in the food service industry. J Culture Tour Res 7(1):75-100
  25. Snipes RL, Oswald SL, LaTour M, Armenakis AA. 2005. The effects of specific job satisfaction facets on customer perceptions of service quality: An employee-level analysis. J Bus Res 58(10):1330-1339 https://doi.org/10.1016/j.jbusres.2004.03.007
  26. Sohn HK. 2011. The relationship between burnout, job satisfaction, and job dissatisfaction and response behavior: an application of Farrell's EVLN model. J Tour Sci 35(2):293-314
  27. Sohn JK, Kim KS. 2015. A study on the influence that emotional labor of hotel employee has on job satisfaction and turnover intention. Korean J Tour Res 30(4):315-337
  28. Sung KH, Lee JH. 2010. The effect of upscale hotel employees' job satisfaction on intention to turnover according to demographic characteristics. Korea J Tour Hosp Res 24(1):273-287
  29. Vangel K. 2011. Employee response to job dissatisfaction. Schmidt Labor Research Center Seminar Series, University of Rhode Island, Kingston, RI, USA. pp 1-17
  30. Yoo JH. 1994. Two - factor theory of job satisfaction : An analysis of three critical studies. Yonsei Univ Soc Sci Res 25(1):111-150

Cited by

  1. 장애인 재활전문가의 이직의도에 미치는 영향요인 vol.19, pp.1, 2019, https://doi.org/10.5392/jkca.2019.19.01.559