Korean Journal of Occupational Health Nursing (한국직업건강간호학회지)

Korean Academic Society of Occupational Health Nursing (한국직업건강간호학회)
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A Study on the Relationship between Upper-scale General Hospital Nurses' Experience of Verbal Abuse and Job Stress

상급종합병원 간호사의 언어폭력경험과 직무 스트레스와의 관계

  • Oh, Eun Ju (Department of Nursing, Changshin University) ;
  • Kim, Young Soon (Department of Nursing, Busan Institute of Science and Technology)
  • 오은주 (창신대학교 간호학과) ;
  • 김영순 (부산과학기술대학교 간호학과)
  • Received : 2015.04.27
  • Accepted : 2015.08.18
  • Published : 2015.08.31
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Abstract

Purpose: The purpose of this study was to examine the relationship between upper-scale general hospital nurses' experience of verbal abuse and job stress. Methods: Subjects were 245 nurses working at 3 upper-scale general hospitals in B city and the data were collected by convenience samples using self-reported questionnaires consist of general characteristics, verbal abuse and job stress. The data were analyzed with descriptive statistics, t-test, ANOVA, Scheff$\acute{e}$ test and Pearson's correlation coefficients. Results: The mean score of verbal abuse level was 2.2 points and job stress level was 2.5 points. Experience of verbal abuse and job stress among the subjects had a positive correlation, and verbal abuse against nurses especially showed a strong correlation with job stress. Conclusion: Results of this study show that nurses' experience of verbal abuse increases their job stress. Therefore, continuous education and training programs that are based on the case studies with coping method according to clinical careers and working areas are required to reduce upper-scale general hospital nurses' experience of verbal abuse and decrease their job stress.

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