DOI QR코드

DOI QR Code

융복합 감성지능(EI)과 일-가정 갈등(WFC)이 조직효과성에 미치는 영향

The Influence of Emotional Intelligence Convergence and Work-Family Conflict on Organizational Effectiveness

  • 나병대 (호서대학교 벤처전문대학원 정보경영학과) ;
  • 김중규 (호서대학교 글로벌창업대학원)
  • Na, Byoung-Dae (Dept. of Information Management, Graduate School of Venture, Hoseo University) ;
  • Kim, Joong-Gyoo (Graduate School of Global Entrepreneurship, Hoseo University)
  • 투고 : 2015.06.20
  • 심사 : 2015.08.20
  • 발행 : 2015.08.28

초록

본 연구는 광고 산업종사자들을 대상으로 감성지능(EI)과 일-가정 갈등(WFC)이 직무성과와 이직의도 등 조직효과성에 어떠한 영향을 미치는지 실증적으로 분석하였다. 분석 결과, 감성지능은 직무성과와 이직의도에 부분적으로 유의한 영향을 미치는 것으로 나타났다. 특히 감성 활용의 수준이 높은 직원일수록 직무성과가 높았으며, 감성조절 능력이 높은 직원일수록 이직의도가 낮은 것으로 나타났다. 둘째, 일-가정 갈등은 조직 효과성에 부분적으로 유의한 영향을 미치는 것으로 드러났다. 특히 일로 인한 가정 갈등은 이직의도를 높이는 것으로 나타났다. 본 연구의 이러한 결과는 다른 산업에 비해 이직률이 높은 광고 산업 종사자들을 대상으로 조직의 성과와 인적자원 관리를 위해 감성지능을 높이고 일과 가정의 갈등을 줄일 수 있는 조직문화 형성 및 적절한 제도의 확립이 필요하다는 점을 시사하고 있다.

This study empirically analyzed the effects of Emotional Intelligence and work-family conflict on organizational effectiveness such as job performance and turnover in the advertising industry. Analysis results showed that emotional intelligence a significant impact in part on job performance and turnover intention. In particular, the more use of emotion is higher job performance, and the more regulation of emotion is lower turnover intention. Second, work-family conflict is proved on a partially significant impact on organizational effectiveness, and especially family conflicts caused by works was found to increase the degree of turnover. The results of this study suggest that the need for the establishment of appropriate systems and organizational culture which can increase emotional intelligence and reduce family conflict for performance and human resource management of the organization.

키워드

참고문헌

  1. B. H. Kim, H. J. Lee, H. Lee, and J. M. Mha, "A qualitative research on the improvement program of human resources structure of advertising agencies. The Korean Journal of Advertising and Public Relations", Vol. 11, No. 4, pp.171-207, 2009.
  2. Y. Seo, J. Park, and Y. Park, "Tracing career path of professionals in Korea advertising industry from 2000 to 2011. Advertising Research", Issue 92, pp.97-134, 2012.
  3. E. Ahn, "A Study on Antecedents of Work-family Conflict: Family-friendly Organization, Work Characteristics, Role Involvement or Demographic Factors. Dispute Resolution Studies Review", Vol. 11, No. 2, pp.75-120, 2013. https://doi.org/10.16958/drsr.2013.11.2.75
  4. P. Salovey, and J. D. Mayer, "Emotional intelligence. Imagination, Cognition, and Personality", Vol. 9, No. 3, pp.185-211, 1990. https://doi.org/10.2190/DUGG-P24E-52WK-6CDG
  5. J. H. Lee, "A study on the emotional intelligence factors that effect the loyalty to the company & the efforts to recover from Lack of Service-Focused on Flight Attendant. Ph. D. dissertation", Kyonggi University, 2011.
  6. H. W. Jung, and C. H. Kim, "A study on the effect of emotional intelligence on organizational citizenship behavior-moderating effect of leader -member exchange(LMX), Journal of Human Resource Management Research", Vol. 14, No. 3, pp.167-186, 2007.
  7. D. Goleman, "Emotional intelligence, Bantam Books", 1995.
  8. C. S. Wong, and K. S. Law, "The effects of leader and follower emotional intelligence on performance and attitude: an exploratory study. The Leadership Quarterly", Issue 13, pp.243-274, 2002.
  9. G. A. Yukl, "Leadership in organizations, Prentice Hall Inc", p.435, 2002.
  10. S. Cote and C. T. H. Miners, "Emotional intelligence, cognitive intelligence and job performance. Administrative Science Quarterly", Vol. 51, No. 1, pp.1-28, 2006. https://doi.org/10.2189/asqu.51.1.1
  11. Y. L. Moon, "A research on EI development programs for character education. The SNU Journal of Education Research", Issue 59, pp.31-98, 1999.
  12. M. Kang, B. Kim, M. Kim, and H. Lim, "Investing the direct and indirect impact of emotional intelligence, job satisfaction, organizational commitment on organizational loyalty. Journal of Korean HRD Research", Vol. 6, No. 3, pp.75-93, 2011.
  13. E. H. Kim, "A causal structure anlysis of the effects of social intelligence and emotional intelligence on the advertising creativity propensity and the perceived job performance. Ph. D. dissertation", Hongik University, 2009.
  14. T. H. Park, and H. J. Lee, "The effects of public officials' socialogical variables on their emotional competence in Korean central government. Korean Public Administration Review", Vol. 45, No. 2, pp.1-25, 2011.
  15. D. Goleman, "Working with emotional intelligence. Bantam Books", 1998.
  16. H. J. Lee, and T. H. Park, "Emotional Intelligence and Organizational Citizenship Behavior with the Theoretical Perspective of Emotional Competence towards Public Servants of Korean Central Government. Korean Review of Organizational Studies", Vol. 8 No. 2, pp.67-110, 2011. https://doi.org/10.21484/kros.2011.8.2.67
  17. W. S. Choe, "A multi-dimensional analysis of the causal relationships among the emotional intelligence, the social intelligence and the creativity traits for the advertising creators. Ph. D. dissertation", Hongik University, 2009.
  18. S. Y. Yoon, "The effect of flight attendant's emotional intelligence on job satisfaction and organizational citizenship behavior. Journal of the Aviation Management Society of Korea", Vol. 12, No. 6, pp.3-21, 2014.
  19. R.L. Kahn, D. M. Wolfe, R. P. Quinn, J. D. Snoek, and R. A. Rosenthal, "Organizational stress: studies in role conflict and ambiguity. Administrative Science Quarterly", Vol. 10, No. 1, pp.125-129, 1965. https://doi.org/10.2307/2391654
  20. J. H. Greenhaus and N. J. Beutell, "Sources of conflict between work and family roles. The Academy of Management Review", Vol. 10, No. 1, pp.76-88, 1985. https://doi.org/10.5465/AMR.1985.4277352
  21. I. Kim, and D. Lee, "The influence of organizational supportive environments in reducing work-family conflict. Korean Journal of Industrial Relations", Vol. 19, No. 2, pp.67-94, 2009.
  22. D. S. Kim, and X. Jiang, "A Study on the relationship among work-family conflict, family-work conflict and counterproductive work behavior: focus on mediating effects of job stress. The Journal of Business Education", Vol.28, No. 3, pp.51-71, 2014.
  23. S. K. Lee, C. W. Lee, and S. S. Kim, "Working family conflict and turnover intention: Moderating effect of flexible working. Journal of Human Resource Management Research", Vol. 21, No. 5, pp.245-262, 2014. https://doi.org/10.14396/jhrmr.2014.21.5.245
  24. H, Lim, B. Lee, and K Park, "The causes and effects of job-family conflict of married employee. Korean Management Review", Vol. 34, No. 5, pp.1417-1443, 2005.
  25. J. Min, "A review of conceptualizations and re -conceptualizations of organizational effectiveness. Korean Public Administration Review", Vol. 37, No. 2, pp.83-104, 2003.
  26. J. H. Yum, "A study on social capital and organizational effectiveness in public organizations. Ph. D. dissertation", Hanyang University, 2011.
  27. K. D. Miller, "Correlation-based models of neural development. In: Neuroscience and connectionist Theory (M.A. Gluck, D. E. Rumelhart DE, eds), Lawrence Erlbaum Associates", pp.267-352. 1990.
  28. R. P. Tett and J. P Meyer, "Job satisfaction, organizational commitment, turnover intention, and turnover: path analyses based on meta-analytic findings", Vol. 46, No. 2, pp.259-293, 1993. https://doi.org/10.1111/j.1744-6570.1993.tb00874.x
  29. C. G. Lee, and D. J. Lee, "An empirical study on relationships between organizational justice and employee's attitude-investigating a moderation effect of job burnout. Korean journal of Business Administration", Vol. 25, No. 8, pp.3375-3395, 2012.
  30. K. Y. Ahn, "A study on turnover strategy by manpower type. The Sangji Industrial Management Review", Vol. 1, pp.73-100, 1992.
  31. M. R. Frone, and J. K. Yardley, "Workplace Family-Supportive Programmes: Predictors of Employed Parents' Importance Ratings. Journal of Occupational and Organizational Psychology", Vol. 69. pp.351-366, 1996. https://doi.org/10.1111/j.2044-8325.1996.tb00621.x
  32. G. R. Oldham, and A. Cummings, "Employee Creativity: Personal and Contextual Factors at Work, Academy Management of Journal", Vol. 39 No. 3, pp.607-634, 1996. https://doi.org/10.2307/256657
  33. M. A. Morrison, and E. Haley, "Account Planners' Views on How Their Work Is and Should Be Evaluated, Journal of Advertising", Vol. 32, No. 2, pp.7-16, 2003.
  34. W. H. Mobley, "Intermediate linkages in the relationships between job satisfaction and employee turnover. Journal of Applied Psychology", Vol. 62, pp.237-240, 1977. https://doi.org/10.1037/0021-9010.62.2.237