한국조리학회지 (Culinary science and hospitality research)

  • 제21권3호
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  • Pages.139-154
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  • 2015
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  • 2466-0752(pISSN)
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  • 2466-1023(eISSN)
한국조리학회 (Culinary Society of Korean Academy)
권호 표지

중식당경영주들의 근무환경과 직무만족이 직업전환의도에 미치는 영향

Influence of the Working Environment on the Job Satisfaction and Transition as Perceived by Chinese Restaurant Owners

  • 서정희 (경성대학교 외식서비스경영학과) ;
  • 이종호 (경성대학교 외식서비스경영학과)
  • Seo, Jeoung-Hee (Dept. of Foodservice Management, Kyungsung University) ;
  • Lee, Jong-Ho (Dept. of Foodservice Management, Kyungsung University)
  • 투고 : 2015.04.24
  • 심사 : 2015.06.19
  • 발행 : 2015.06.30
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초록

본 연구는 부산 경남지역에서 소규모 중식당을 경영하는 경영주 268명을 대상으로 통계프로그램 SPSS(18.0)와 AMOS(18.0)를 사용하여 이들의 근무환경이 직무만족과 직업전환의도와의 인과관계에 관한 연구를 진행하였다. 연구결과, 소규모 중식당 경영주들은 오너쉐프 130명(48.5%), 홀 서빙 63명(23.5%), 배달 75명(28.0%)를 나타내었다. 그리고 소규모 중식당 경영주들은 물리적 환경은 직업긍지와 경제적 만족에 긍정적인 영향을 미치고 있으며, 영업스트레스는 직업긍지와 경제만족에 영향관계가 없는 것으로 분석되었다. 또한, 물리적 환경과 영업스트레스는 직업전환의도에 정(+)의 영향관계가 있으며, 직무만족(직업긍지, 경제적 만족)은 직업전환의도에 부(-)의 영향관계를 나타내었다. 이와 같은 결과는 소규모 중식당 경영주 들은 물리적 환경(주방시설과 홀시설)에서 보다 영업을 하면서 경험하게 되는 영업 스트레스가 직무만족을 약화시키고, 직업전환의도를 증가시키는 요인으로 작용하는 것으로 판단 된다. 따라서 소규모중식당 경영주들에게는 영업장 시설보다는 서비스교육과 같은 실질적인 영업 교육이 필요할 것으로 사료된다.

This study examined the causal relationship between work environment and job satisfaction/turnover intention through statistical analyses using the statistics programs SPSS(18.0) and AMOS(18.0) of over 268 business owners operating small sized Chinese restaurants in the Busan and Gyeongnam area. Research results found that among the business owners of small sized Chinese restaurants, 130 were owner/chefs (48.5%), 63 engaged in hall serving (23.5%), and 75 were in delivery (28.0%). It was also found that while the physical environment had a positive effect on work pride and economic satisfaction, sale stress had no effect on work pride and economic satisfaction. In addition, the physical environment and mental labor environment showed a positive effect (+) on turnover intention, although job satisfaction (work pride, economic satisfaction) showed a negative effect (-) on turnover intention. Such result leads to the conclusion that for business owners of small sized Chinese restaurants, sale stress experienced during the course of business serves as a factor weakening job satisfaction while increasing turnover intention to a greater extent of the physical environment (kitchen facilities and hall facilities). Thus, it seems that practical business training, such as service training, is a greater necessity for business owners of small sized Chinese restaurants, as opposed to an improvement of restaurant facilities.

키워드

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