The Journal of the Korea Contents Association (한국콘텐츠학회논문지)

The Korea Contents Association (한국콘텐츠학회)
권호 표지
DOI QR코드

DOI QR Code

A Test of Moderating Effect of Superior Support Between Issue Leadership and Performance: With an Emphasis on Team Member's Issue Leadership

이슈리더십과 성과 간의 관계에서 상사지원의 조절효과 검증 -팀원의 이슈리더십을 중심으로-

  • Received : 2015.04.20
  • Accepted : 2015.05.13
  • Published : 2015.06.28
Download PDF
⟨ Previous Next ⟩

Abstract

Until now most of the leadership studies have been focused to managers having in formal authority. However, in the recent business environment, team member should also demonstrate his leadership. Hence, the purpose of this study has been focused to the team member's leadership and their leadership effectiveness. In this study, we verified how the degree of master sergeant's support can control to moderate the intensity of the team member's leadership behavior. The analysis results were as follows: we have found that team member's issue leadership can effect on positive(+) way on the audience's acceptance to the leader as well as team performance. But the moderating effects of master sergeant's support on the team member's issue leadership and leader acceptance was not significant in terms of statistical point of view. It has also shown even the negative(-) effects of master sergeants's support on the team member's issue leadership and leader acceptance as well as team performance. Through this study, we can understand that the master sergeant's support may impeding the team member's independent leadership.

전통적인 리더십 이론들은 공식적 권한을 가진 직책자를 리더로 전제해 왔다. 그러나 최근의 경영환경은 비직책자인 팀원도 리더십을 발휘해야하는 상황에 있다. 이에 본 연구에서는 팀원의 리더십과 그 효과성을 검증하고자 했다. 또한 팀원의 이슈리더십 행동의 강도를 조절하는 요인으로서 상사지원의 조절효과를 검증하였다. 분석결과 비직책자인 팀원의 이슈리더십은 오디언스의 리더수용과 팀 성과에 정(+)의 영향을 미는 것으로 나타났다. 그러나 팀원의 이슈리더십과 리더수용 간의 상사지원의 조절효과는 통계적으로 유의하지 않았고 이슈리더십과 팀 성과 간의 상사지원 조절효과는 부(-)적인 관계임을 새로 발견 했다. 본 연구는 팀원의 리더십과 그 효과성을 실증하고, 일반적인 기대와는 달리 상사의 지원이 오히려 팀원의 리더십 발휘를 저해하는 요인임을 발견하였다는 것에 의의가 있다.

Keywords

References

  1. R. G. Lord and K. J. Maher, Leadership and information processing; Linking perception and performance, Routledge: New York, 1993.
  2. 김창중, "변혁적 리더십이 열정, 혁신행동 및 조직 시민행동에 미치는 영향," 한국콘텐츠학회논문지, 제14권, 제11호, pp.871-882, 2014. https://doi.org/10.5392/JKCA.2014.14.11.871
  3. 고현숙, 김정훈, "변혁적 리더십과 조직혁신간의 관계", 한국콘텐츠학회논문지, 제11권, 제4호, pp.361-377, 2011. https://doi.org/10.5392/JKCA.2011.11.4.361
  4. E. Trist, "Collaboration in work settings: A personal perspective," Journal of Applied Behavioral Science, Vol.13, pp.268-278, 1977. https://doi.org/10.1177/002188637701300303
  5. M. Horner, "Leadership theory: past, present and future. Team Performance Management," Vol.3, No.4, pp.270-287, 1997. https://doi.org/10.1108/13527599710195402
  6. E. Kur and R. "Bunning, Assuring corporate leadership for the future," The Journal of Management Development, Vol.21, pp.761-779, 2002. https://doi.org/10.1108/02621710210448039
  7. P. Gronn, "Distributed leadership as a unit of analysis," The leadership quarterly, Vol.13, No.4, pp.423-451, 2002. https://doi.org/10.1016/S1048-9843(02)00120-0
  8. A. Seers, T. Keller, and J. Wilkerson, "Can team members share leadership," Shared leadership: Reframing the hows and whys of leadership, pp.77-102, 2003.
  9. R. E. Kelley, "In praise of followers," Harvard Business Review, Vol.66, pp.142-148, 1988.
  10. C. C. Manz and C. P. Neck, Mastering Self-leadership: Empowering Yourself for Personal Excellence, 2nd ed., Prentice-Hall, Upper Saddle River, NJ., 1999.
  11. 김성종, "지방공무원 셀프리더십이 고객지향성에 미치는 영향," 한국콘텐츠학회논문지, 제14권, 제11호, pp.713-721, 2014 https://doi.org/10.5392/JKCA.2014.14.11.713
  12. S. W. Kozlowski and B. S. Bell, Work groups and teams in organizations, Handbook of psychology, 2003.
  13. 이준재, "호텔 레스토랑 지배인의 이슈리더십이 구성원의 만족도와 영업성과에 미치는 영향에 관한 연구," 관광연구, 제18권, 제2호, pp.169-182, 2003.
  14. 이재희, 이슈리더십과 성과 간의 관계에 관한 실증연구, 국민대 대학원, 박사학위논문, 2006.
  15. 신영숙, 이슈리더십이 직무태도와 혁신행동에 미치는 영향: 심리적 임파워먼트의 매개효과, 사회구조적 특성 및 직종의 조절효과, 교육행정조직을 중심으로, 동양대 대학원, 박사학위논문, 2007.
  16. 이명숙, "항공사 직원의 이슈리더십이 집단응집력에 미치는 효과", Tourism Research, 제33권, pp.155-175, 2011.
  17. 서수석, 이슈리더십의 개인결정 요인과 성과변수의 관계에 대한 상황적 맥락의 조절효과 검증, 국민대 대학원, 박사학위논문, 2009.
  18. T. R. Mitchell and W. S. Silver, "Individual and group goals when workers are interdependent: Effects on task strategies and performance," Journal of applied psychology, Vol.75, No.2, p.185, 1990. https://doi.org/10.1037/0021-9010.75.2.185
  19. 백기복, 리더십 리뷰, 창민사, 2005.
  20. A. Etzioni, Organizational dimensions and their interrelationships: A theory of compliance. People, Groups, and Organizations, New York: Teachers College, pp.94-109, 1968.
  21. A. Etzioni, A comparative analysis of complex organizations, New York: Free Press. 1961.
  22. 김동산, 이슈리더십과 성과 간의 관계에 대한 임파워먼트의 매개효과 검증, 국민대학교 대학원, 박사학위논문, 2013.
  23. S. C. Hayes, K. D. Strosahl, and K. G. Wilson, Acceptance and commitment therapy: An experiential approach to behavior change, Guilford Press, 1999.
  24. E. M. Rogers and F. F. Shoemaker, Communication of Innovations, New York: The Free Press, 1971.
  25. 백규선, 이슈리더십과 효과성의 관계에 대한 향상초점과 집단전형성의 조절효과: 시나리오를 통한 실험, 국민대학교 대학원, 박사학위논문, 2013.
  26. Cooper, F. James and N. John, Leadership Effectiveness. Encyclopedia of Leadership, Ed. Thousand Oaks, CA: SAGE, 845-54, 2004.
  27. G. A. Yukl, Leadership in Organization, Prentice-Hall, 1981.
  28. J. R. Hackman, The design of work teams, In J. Lorsch (Ed.), "Handbook of organizational behavior," pp.315-342, New York: Prentice- Hall, 1987.
  29. I. D. Steiner, Group process and productivity, Academic Press, New York, 1972.
  30. C. Fornell, C. D. Ittner, and D. F. Larcker, The Valuation Consequences of Customer Satisfaction, Working Paper, Wharton School, University of Pennsylvania, 1996.
  31. D. Srinivasan, Relation Between Financial and Nonfinancial Measures of Performance, The University of Minnesota, 1998.
  32. W. C. Borman and S. M. Motowidlo, "Expanding the criterion domain to include elements of contextual performance. Personnel Selection in Organizations," San Francisco: Jossey-Bass 71, 1993.
  33. B. K. Behn and R. A. Riley, "Using nonfinancial information to predict financial performance: The case of the US airline industry," Journal of Accounting, Auditing & Finance, Vol.14, No.1 pp.29-56, 1999. https://doi.org/10.1177/0148558X9901400102
  34. J. L. Kottke and C. E. Sharafinski, "Measuring perceived supervisory and organizational support," Educational and Psychological Measurement, Vol.48, No.4, pp.1075-1079, 1988. https://doi.org/10.1177/0013164488484024
  35. J. H. Greenhaus, S. Parasuraman, and W. M. Wormley, "Effects of race on organizational experiences, job performance evaluations, and career outcomes," Academy of management Journal, Vol.33, No.1, pp.64-86, 1990. https://doi.org/10.2307/256352
  36. R. Eisenberger, F. Stinglhamber, C. Vandenberghe, I. Sucharski, and L. Rhoades, "Perceived supervisor support: Contributions to perceived organizational support and employee retention," Journal of Applied Psychology, Vol.87, pp.565-573, 2002. https://doi.org/10.1037/0021-9010.87.3.565
  37. F. Stinglhamber and C. Vandenberghe, "Organizations and supervisors as sources of support and targets of commitment: A longitudinal study," Journal of Organizational Behavior, Vol.24, No.3, pp.251-270, 2003. https://doi.org/10.1002/job.192
  38. T. E. Becker and M. C. "Kernan, Matching commitment to supervisors and organizations to in-role and extra-role performance," Human Performance, Vol.16, No.4, pp.327-348, 2003. https://doi.org/10.1207/S15327043HUP1604_1
  39. D. Bhanthumnavin, "Perceived social support from supervisor and group members' psychological and situational characteristics as predictors of subordinate performance in Thai work units," Human Resource Development Quarterly, Vol.14, No.1, pp.79-97, 2003. https://doi.org/10.1002/hrdq.1051
  40. R. M. Malatesta, Understanding the dynamics of organizational and supervisory commitment using a social exchange framework, UMI Dissertation Services, 1995.
  41. J. E. Proenca, "Community oriention in health service organizations: The concept and its implementation," Health care management review, Vol.3, pp.28-38, 1998.
  42. E. Torrance, "Can We Teach Children To Think Creatively?," The Journal of Creative Behavior, Vol.6, No.2, pp.114-143, 1972. https://doi.org/10.1002/j.2162-6057.1972.tb00923.x
  43. J. L. Farr and C. M. Ford, Individual innovation, In: West, M. A. and Farr, J. L. (Eds), "Innovation and Creativity at Work," Wiley, Chichester, 1990.
  44. J. L. Whittington, V. L. Goodwin, and B. Murray, "Transformational leadership, goal difficulty, and job design: Independent and interactive effects on employee outcomes," The Leadership Quarterly, Vol.15, No.5, pp.593-606, 2004. https://doi.org/10.1016/j.leaqua.2004.07.001
  45. P. M.Podsakoff, S. B. MacKenzie, J. B. Paine, and D. G. Bachrach, "Organizational citizenship behaviors: A critical review of the theoretical and empirical literature and suggestions for future research," Journal of management, Vol.26, No.3, pp.513-563, 2000. https://doi.org/10.1016/S0149-2063(00)00047-7
  46. K. Y. Chan and F. Drasgow, "Toward a theory of individual differences and leadership: understanding the motivation to lead," Journal of Applied Psychology, Vol.86, No.3, p.481, 2001. https://doi.org/10.1037/0021-9010.86.3.481
  47. F. Stinglhamber, D. De Cremer, and L. Mercken, "Perceived Support as a Mediator of the Relationship Between Justice and Trust A Multiple Foci Approach," Group &Organization Management, Vol.31, No.4, pp.442-468, 2006. https://doi.org/10.1177/1059601106286782
  48. 박원우, 김미숙, 정상명, 허규만, "동일방법 편의 (Common Method Bias)의 원인과 해결방안," 인사.조직연구, 제15권, 제1호, pp.89-133, 2007.
  49. K. S. Kim, Y. H. Cho, D. M. Yang, K. S. Kim, and H. J. Noe, "Who may become followers of charismatic leader and under what circumstances?," 인적자원관리연구, 제16권, 제2호, pp.1-20, 2009.
  50. R. Eisenberger, G.Karagonlar, F. Stinglhamber, P. Neves, T. E. Becker, M. Gonzalez Morales, and M. Steiger-Mueller, "Leader-member exchange and affective organizational commitment: The contribution of supervisor's organizational embodiment," Journal of Applied Psychology, Vol.95, No.6, pp.1085-1103, 2010. https://doi.org/10.1037/a0020858
  51. M. S. Cole, H. Bruch, and B. Vogel, "Emotion as mediators of the relations between perceived supervisor support and psychological hardiness on employee cynicism," Journal of Organizational Behavior, Vol.27, No.4, pp.463-484, 2006. https://doi.org/10.1002/job.381
  52. A. H. Van de Ven and D. L. Ferry, Measuring and assessing organizations, John Wiley & Sons, 1980.