Culinary science and hospitality research (한국조리학회지)

Culinary Society of Korean Academy (한국조리학회)
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The Effect of Job Satisfaction on Job Performance of the Employees in Franchised Korean Restaurants: Moderating Effects of Employment Type

프랜차이즈 한식당 종사원의 직무만족이 직무성과에 미치는 영향 -고용형태의 조절효과를 중심으로-

  • Lee, Sang-Hee (Dept. of Tourism Management, Cheongju University) ;
  • Lim, Bae-Gyun (Dept. of Restaurant Management, Korea Tourism College)
  • 이상희 (청주대학교 관광경영학과) ;
  • 임배균 (한국관광대학교 외식경영과)
  • Received : 2014.08.10
  • Accepted : 2015.01.30
  • Published : 2015.02.28
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Abstract

The purpose of this study is to identify the effect of job satisfaction on job performance and to examine the moderating effects of employment type of the employees in franchised Korean restaurants. The questionnaire was distributed to the employees in Korean restaurants having abroad branches of the 300 distributed questionnaire, and 271 copies were used in the analysis by exploring factor analysis, reliability analysis, correlation analysis, multiple regression and hierarchical moderated regression analysis through SPSS ver. 18.0. The results of the study were as followed; First, job satisfaction, the work and superior factor have positive influence on job performance, but wages and promotion factor have negative influence. Second, the employment type has the partially moderating effects between job satisfaction and job performance with interactive term(superior$^*$ employment type). On the basis of these results, it is suggested that the company has fair criteria for evaluating systems and reward program to the employees regardless of employment type. This study has the limitations of simple variable and employment type.

본 연구는 프랜차이즈 한식당 종사원의 직무만족이 직무성과에 미치는 영향을 조사하고, 고용형태에 따른 조절효과를 검증하고자 하였다. 해외진출 매장이 있거나 있었던 5개 업체 직원을 대상으로 300부의 설문지를 돌려 271부를 유효 표본으로 활용하였다. 본 연구를 위하여 수집된 자료는 SPSS 18.0을 활용하여 분석하였다. 측정항목의 타당성과 신뢰성을 검증하기 위해 탐색적 요인분석, 신뢰도 분석을 실시하였고, 도출된 요인 간 연관성 측정을 위해 상관관계 분석을 하였다. 연구가설을 토대로 다중회귀 분석과 고용형태에 따른 조절효과 분석을 실시하였다. 업무만족 요인과 상사만족 요인은 직무성과에 유의한 정(+)의 영향관계를, 보수만족 요인과 승진만족 요인은 유의한 부(-)의 영향관계를 나타냈다. 또한, 프랜차이즈 한식당 종사원의 직무만족이 직무성과에 미치는 영향에 있어서 고용형태의 조절효과는 상사와 고용형태의 상호 작용항만이 부분조절효과가 존재하는 것으로 나타났다. 본 연구의 시사점으로는 종사원의 고용형태와 무관한 공정한 직무평가 방식과 직무성과에 따른 동등한 보상 기준을 제시하고 이를 반드시 실행한다는 믿음을 모든 직원들에게 심어주는 인력운영 방침이 요구되며, 다양한 인구통계학적 변수를 통계자료에 활용하지 못한 한계점을 가지고 있다.

Keywords

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