Journal of Digital Convergence (디지털융복합연구)

The Society of Digital Policy and Management (한국디지털정책학회)
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Effect of Management Commitment on Perceived Consulting Quality - Focusing on Government Supported Convergence Consulting -

경영자몰입이 컨설팅품질 지각에 미치는 영향 - 정부지원 융복합컨설팅을 중심으로 -

  • Song, Keo-Young (Dept. Of Knowledge Service & Consulting, Hansung University) ;
  • Roh, Jae-Whak (Dept. Of Major in International Trade, Hansung University) ;
  • You, Yen-Yoo (Dept. Of Knowledge Service&Consulting, Hansung University)
  • 송거영 (한성대학교 지식서비스&컨설팅 대학원) ;
  • 노재확 (한성대학교 무역학과) ;
  • 유연우 (한성대학교 지식서비스&컨설팅학과)
  • Received : 2015.02.17
  • Accepted : 2015.04.20
  • Published : 2015.04.28
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Abstract

This study was carried out to verify management commitment on perceived consulting quality in the government-supported convergence consulting service on SMEs. A survey was conducted and analyzed on SMEs which went through government-supported consulting, with the following results of the study. First, management commitment was found to have positive effect on the perceived consultant perform quality. Second, management commitment was found to have positive effect on the perceived government support quality. Third, management commitment was found to have no effect on the perceived consulting results quality. Fourth, perceived consultant perform quality was found to have positive effect on the perceived consulting results quality. Fifth, perceived government support quality was found to have positive effect on the perceived consulting results quality. Suggestions and significance of this study are as follows: the result of this study suggests a need to increase institutional support for enhancing the management commitment as well as the capability of consultants and support of government. It also has significance in presenting an effective and efficient direction of policy on consulting support project for SMEs.

본 연구는 중소기업 대상의 정부지원 융복합컨설팅에 있어 경영자몰입이 지각된 컨설팅 과정품질 및 결과 품질에 미치는 영향을 확인하고자 진행하였다. 정부지원 컨설팅을 경험한 중소기업을 대상으로 실증분석을 실시하였으며 연구 결과는 다음과 같다. 첫째, 경영자몰입은 컨설턴트수행품질지각에 긍정적인 영향을 미치는 것으로 나타났다. 둘째, 경영자몰입은 정부지원품질지각에 긍정적인 영향을 미치는 것으로 나타났다. 셋째, 경영자몰입은 컨설팅결과품질지각에 영향을 미치지 않는 것으로 나타났다. 넷째, 컨설턴트수행품질지각은 컨설팅결과품질지각에 긍정적인 영향을 미치는 것으로 나타났다. 다섯째, 정부지원품질지각은 컨설팅결과품질지각에 긍정적인 영향을 미치는 것으로 나타났다. 본 연구 결과는 컨설팅에 대한 경영자몰입과 컨설턴트역량 및 정부의 제도적 지원을 강화할 필요가 있음을 시사하고 있으며, 중소기업에 대한 정부의 컨설팅지원 사업에 있어 수요자 및 공급자 측면을 고려한 정책적 방향성을 제시하였다는데 의의가 있다.

Keywords

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