한국경영과학회지 (Journal of the Korean Operations Research and Management Science Society)

  • 제40권1호
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  • Pages.171-184
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  • 2015
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  • 1225-1119(pISSN)
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  • 2733-4759(eISSN)
한국경영과학회 (The Korean Operations Research and Management Science Society)
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공공기관의 대국민 서비스 효율성 제고를 위한 프로세스 기반 자가진단 방법론 개발

Development of Self-Diagnosis Methodology Based on Process for Improving the Effectiveness in Public Institutions Service

  • Kim, Changhee (College of Business Administration, Seoul National University) ;
  • Lee, Sanghoon (College of Business Administration, Seoul National University) ;
  • Kim, Soowook (College of Business Administration, Seoul National University)
  • 투고 : 2014.11.11
  • 심사 : 2015.01.11
  • 발행 : 2015.02.28
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초록

The purpose of this study is to develop the self-diagnosis methodology based on process for improving the effectiveness in public institutions service and to suggest it. For this goal, we would like to select the management methodology which can be easily handled from the viewpoint of working personnel in the public institutions and make it as a process. First, the strategy for the public institutions and the strategic task for practicing it are acquired using BSC (Balanced Score Card) which is now under the active research. At this time, the relative degree of significance is derived using the AHP (Analytic Hierarchy Process) which is conducted for the professionals and management to get the degree of importance in the strategic tasks. The acquired relative degree of significance and the figures related to the performance of each strategic task derived from the subsequent questionnaire are used to get the final highly efficient strategic task through IPA (Importance Performance Analysis). In this study, this process based self diagnosis methodology will be explained in detail using the case of Project A in order to verify the effectiveness of the management science technique on the self diagnosis of the public institutions.

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참고문헌

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