한국전자거래학회지 (The Journal of Society for e-Business Studies)

  • 제20권1호
  • /
  • Pages.153-166
  • /
  • 2015
  • /
  • 2288-3908(pISSN)
  • /
  • 2765-3846(eISSN)
한국전자거래학회 (Society for e-Business Studies)
권호 표지
DOI QR코드

DOI QR Code

조직 내 테크노스트레스와 지속적 몰입의 관계 : 참여 촉진과 기술적 지원 제도의 조절효과

The Relationship between Technostress and Continuance Commitment within Organizations : The Moderating Effects of Involvement Facilitation and Technical Support Provision

  • Kim, Geuna (School of Business Administration, Kyungpook National University) ;
  • Kim, Sanghyun (School of Business Administration, Kyungpook National University)
  • 투고 : 2015.01.09
  • 심사 : 2015.02.20
  • 발행 : 2015.02.28
PDF 다운로드
⟨ 이전 논문 다음 논문 ⟩

초록

본 연구는 테크노스트레스 현상에 대해 조사하고자 한다. 즉, ICT(Information and Communication Technology)를 사용하는 조직 구성원에 의해 경험된 스트레스와 이 스트레스가 그들의 직무 만족과 조직에 대한 몰입, 그리고 몰입을 유지하기 위한 의도에 미치는 영향을 살펴보고자 한다. 최종 사용자의 ICT 효과에 대한 이전 연구와 스트레스 관련 이론을 바탕으로 하여, 먼저 ICT의 최종 사용자와 관련된 세 가지 변수(즉, 직무 만족, 조직 몰입, 지속적 몰입)에 대한 테크노스트레스의 영향을 이해하기 위해 이들 관계를 구체적으로 개념화하였다. 또한, 테크노스트레스와 관련된 구조를 보다 자세하게 측정하기 위해 이들을 감소시킬 수 있는 억제요인(즉, 참여 촉진, 기술적 지원 제도)을 제안하고 조절변수로써의 영향을 살펴보고자 하였다. 본 연구는 다양한 조직들의 ICT 사용자 179명으로부터 설문 조사를 실시한 응답결과를 데이터로 사용하여 연구모델을 검정하였다. 연구결과, 제안한 모든 가설이 지지되었다. 본 연구는 향후 관련연구에 이론적 프레임워크를 제시하고 관련 실무자들에게는 조직 내 발생되는 스트레스에 대한 중요한 정보와 이해를 제공한다.

The main purpose of this study is to develop and empirically validate the research model that examines the relationship between technostress and employees' continuance commitment at their jobs. In addition, the moderating effects of involvement facilitation and technical support provision were examined as enhancing factors on the relationship among the proposed constructs. The data from 179 employees at various organizations were analyzed to test proposed hypotheses. Results show that all proposed hypotheses were supported. This study contributes to IS community in terms of theoretically research framework as well as understanding of technostress at a workplace.

키워드

참고문헌

  1. Ayyagari, R., Grover, V., and Purvis, R., "Technostress : Technological Antecedents and Implications," MIS Quarterly, Vol. 35, No. 4, pp. 831-858, 2011. https://doi.org/10.2307/41409963
  2. Beehr, T., An Organizational Psychology Meta-Model of Occupational stress, C. Cooper(ed.), Theories of Organizational Stress, New York : Oxford University Press, pp. 6-27, 1998.
  3. Brillhart, P. E., "Technostress in the Workplace : Managing Stress in the Electronic Workplace," Journal of American Academy of Business, Vol. 5, No. 1-2, pp. 302-307, 2004.
  4. Brod, C., Technostress : The Human Cost of the Computer Revolution, Reading, MA : Addison-Wesley, 1984.
  5. Carayon-Sainfort, P., "The Use of Computers in Offices : Impact on Task Characteristics and Worker Stress," International Journal of Human-Computer Interaction, Vol. 4, No. 3, pp. 245-261, 1992. https://doi.org/10.1080/10447319209526041
  6. Carte, T. A. and Russell, C. J., "In Pursuit of Moderation : Nine Common Errors and Their Solutions," MIS Quarterly, Vol. 27, No. 3, pp. 479-501, 2003. https://doi.org/10.2307/30036541
  7. Cheloha, R. S. and Farr, J. L., "Absenteeism, Job Involvement and Job Satisfaction in an Organizational Setting," Journal of Applied Psychology, Vol. 65, No. 4, pp. 467-473, 1980. https://doi.org/10.1037/0021-9010.65.4.467
  8. Cooper, C. L., Dewe, P. J., and O'Driscoll, M. P., Organizational Stress : A Review and Critique of Theory, Research, and Applications, Thousand Oaks, CA : Sage, 2001.
  9. Corbett, J. M., Martin, R., Wall, T. D., and Clegg, C. W., "Technological Coupling as a Predictor of Intrinsic Job Satisfaction : A Replication Study," Journal of Occupational Behaviour, Vol. 10, No. 1, pp. 91-95, 1989. https://doi.org/10.1002/job.4030100108
  10. Fornell, C. and Larcker, D. F., "Evaluating Structural Equation Models with Unobservable Variables and Measurement Error," Journal of Marketing Research, Vol. 18, No. 1, pp. 39-50, 1981. https://doi.org/10.2307/3151312
  11. Gefen, D., Karahanna, E., and Straub, D., "Inexperience and Experience with Online Stores : The Importance of TAM and Trust," IEEE Transactions on Engineering Management, Vol. 50, No. 3, pp. 307-321, 2003. https://doi.org/10.1109/TEM.2003.817277
  12. Gellatly, I. R., Meyer, J. P., and Luchak, A. A., "Combined Effects of the Three Commitment Components on Focal and Discretionary Behaviors : A Test of Meyer and Herscovitch's Propositions," Journal of Vocational Behavior, Vol. 69, No. 2, pp. 331-345, 2006. https://doi.org/10.1016/j.jvb.2005.12.005
  13. Heinssen Jr., R. K., Glass, C. R., and Knight, L. A., "Assessing Computer Anxiety : Development and Validation of the Computer Anxiety Rating scale," Computers in Human Behavior, Vol. 3, No. 1, pp. 49-59, 1987. https://doi.org/10.1016/0747-5632(87)90010-0
  14. Kupersmith, J., "Technostress and the Reference Librarian," Reference Services Review, Vol. 20, No. 2, pp. 7-50, 1992. https://doi.org/10.1108/eb049150
  15. Love, J. H., Simpson, D. R. F., and Walker, J., "The Impact of New Technology on Labor Flexibility and Working Practices : A Management Perspective," Journal of General Management, Vol. 14, No. 3, pp. 13-25, 1989.
  16. Mandel, M., "The Real Reasons You're Working So Hard ... and What You Can Do about It," Business Week, October 3, pp. 60-67, 2005.
  17. Meyer, J. P. and Allen. N. J., "A Three- Component Conceptualization of Organizational Commitment," Human Resource Management Review, Vol. 1, No. 1, pp. 61-89, 1991. https://doi.org/10.1016/1053-4822(91)90011-Z
  18. Mowday, R.T., Porter, L.W. and Steers, R. M., Employee-Origination Linkages : The Psychology of Commitment, Absenteeism and Turnover, New York : Academic Press, 1982.
  19. Park, Y. R., Lee, J. H., and Lee, Y. J., "A Study on Job Satisfaction of Smart Work Worker and Smart Work Continued Usage," The Journal of Society for e-Business Studies, Vol. 19, No. 3, pp. 23-49, 2014. https://doi.org/10.7838/jsebs.2014.19.3.023
  20. Ragu-Nathan, T. S., Tarafdar, M., Ragu-Nathan, B. S., and Tu, Q., "The Consequences of Technostress for End Users in Organizations : Conceptual Development and Empirical Validation," Information Systems Research, Vol. 19, No. 4, pp. 417-433, 2008. https://doi.org/10.1287/isre.1070.0165
  21. Tarafdar, M., Tu, Q., Ragu-Nathan, B. S., and Ragu-Nathan, T. S., "The Impact of Technostress on Role Stress and Productivity," Journal of Management Information Systems, Vol. 24, No. 1, pp. 301-328, 2007. https://doi.org/10.2753/MIS0742-1222240109
  22. Tarafdar, M., Tu, Q., and Ragu-Nathan, T. S., "Impact of Technostress on End-User Satisfaction and Performance," Journal of Management Information Systems, Vol. 27, No. 3, pp. 303-334, 2010. https://doi.org/10.2753/MIS0742-1222270311
  23. Tarafdar, M., Tu, Q., Ragu-Nathan, T. S., and Ragu-Nathan, B. S., "Crossing to the Dark Side : Examining Creators, Outcomes, and Inhibitors of Technostress," Communications of the ACM, Vol. 54, No. 9, pp. 113-120, 2011. https://doi.org/10.1145/1995376.1995403
  24. Weil, M. M. and Rosen, L. D., "Don't Let Technology Enslave You : Learn How Technostress can Affect the Habits of Your Employees and Yourself," Workforce, Vol. 78, No. 2, pp. 56-59, 1999.
  25. Yaverbaum, G. J., "Critical Factors in the User Environment : An Experimental Study of Users, Organizations, and Tasks," MIS Quarterly, Vol. 12, No. 1, pp. 75-88, 1988. https://doi.org/10.2307/248807

피인용 문헌

  1. The Effect of Collaboration through Mobile Messenger Service on Team Performance in Team Projects: Focused on Negative Effect vol.14, pp.3, 2016, https://doi.org/10.14400/JDC.2016.14.3.95
  2. The Impact of Functional and Emotional Factors on User Satisfaction and Commitment toward Mobile Messenger Service: Investigating the Mediating Effects of Intimacy and Fatigue vol.21, pp.1, 2016, https://doi.org/10.7838/jsebs.2016.21.1.033
  3. 대학생들의 테크노스트레스, 플로우, 스마트폰 중독이 스마트폰 사용만족에 미치는 영향 vol.11, pp.4, 2015, https://doi.org/10.17662/ksdim.2015.11.4.189
  4. 간호대학생의 테크노 스트레스가 학업지속의향에 미치는 영향: 스트레스 대처의 매개효과를 중심으로 vol.25, pp.1, 2015, https://doi.org/10.5953/jmjh.2018.25.1.39
  5. 재택근무 제도강화와 테크노스트레스가 업무생산성에 미치는 영향에 관한 연구 : 행동통제와 기술준비도의 조절효과를 중심으로 vol.27, pp.4, 2020, https://doi.org/10.21219/jitam.2020.27.4.063
  6. 여성농업인의 테크노 스트레스가 인터넷 정보활용에 미치는 영향 - 정보서비스 수용성에 대한 매개 효과 - vol.28, pp.1, 2015, https://doi.org/10.12653/jecd.2021.28.1.0025
  7. 사내 커뮤니케이션, 기술 스트레스, 업무기술 적합성이 기업콘텐츠관리시스템 지속적 이용 의도에 미치는 영향 vol.26, pp.3, 2021, https://doi.org/10.7838/jsebs.2021.26.3.133