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Suggestions what need to be done to improve the airline services of the LCC

저비용항공사의 항공서비스 개선을 위한 과제

  • Kim, Jeong Sook (Faculty of Home Ecology & Welfare, Jeju National University)
  • 김정숙 (제주대학교 생활환경복지학부)
  • Published : 2015.02.28

Abstract

The study aims to review airline services like the domestic line performance, the general flight fares and website discount fairs, reservation cancellation and cancellation charges, reroutings and personal discount system of the low cost carriers(LCC), and suggest what needs to be done to improve the airline service. The improvements to be made by the LCC should include increasing regular domestic lines, providing information compared for consumers, relieving the toll to call the service center, revising the conditions on reservation cancellation penalty, rerouting charges, revising the consumer dispute resolution standards, and promoting frequent fliers program. Development strategies should be established that can boost consumer benefits through the improvement of the airline services.

Keywords

References

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