Korean Journal of Human Ecology (한국생활과학회지)

Korean Association of Human Ecology (한국생활과학회)
권호 표지
DOI QR코드

DOI QR Code

Suggestions what need to be done to improve the airline services of the LCC

저비용항공사의 항공서비스 개선을 위한 과제

  • Kim, Jeong Sook (Faculty of Home Ecology & Welfare, Jeju National University)
  • 김정숙 (제주대학교 생활환경복지학부)
  • Published : 2015.02.28
Download PDF
⟨ Previous Next ⟩

Abstract

The study aims to review airline services like the domestic line performance, the general flight fares and website discount fairs, reservation cancellation and cancellation charges, reroutings and personal discount system of the low cost carriers(LCC), and suggest what needs to be done to improve the airline service. The improvements to be made by the LCC should include increasing regular domestic lines, providing information compared for consumers, relieving the toll to call the service center, revising the conditions on reservation cancellation penalty, rerouting charges, revising the consumer dispute resolution standards, and promoting frequent fliers program. Development strategies should be established that can boost consumer benefits through the improvement of the airline services.

Keywords

References

  1. Fair Trade Commission News (2008.7.28). Cancellation fee of 25% is excessive after issuing of discount flight ticket.
  2. Fair Trade Commission News (2008.9.1). Overseas carriers also collect cancellation fee too much after selling discount flight tickets.
  3. Fair Trade Commission News (2013.6.13). Condition of non-refundable ticket is unfair. Four carriers including Air Asia corrected the conditions.
  4. Han, Do H. (2011). Demand properties for new entrant in Korea air transport market. Journal of Business Studies, 18(1). Instute for Business Studies. Korea Aerospace University. 1-10.
  5. Ji, Kwang S. & Kim, Min A. (2012). A Study on the improvement of comparative information policy. Korea Consumer Protection Institute.
  6. Kang, Hye S. & Han, Hak J. (2010). A study on the service recognition difference of customers using low cost carriers through analysis of impotance-performance. Proceedings of The Tourism Sciences Society of Korea. 401-415.
  7. Kim, Byoung-Jai & Yang, Suk J. (2009). The effect of expected service quality of low cost carriers on customer satisfaction and buying intentions. Journal of Aviation Management Society of Korea. 7(1), 87-100.
  8. Kim, Jong-ho & Moon, Sang-young (2014). The competitive Effects of low cost carries in Korea: Focusing on Jeju Route. Journal of Korean Association of Shipping and Logistics. 30(1), 275-295.
  9. Kim, Yoon T. & Shin Chan H. (2007). A study of passenger's safety perception on domestic low-cost carriers. Journal of the Korean Society for Aviation and Aeronautics. 15(4), 53-63.
  10. Kwon, Oh S. (2005), Consumer-protection law. Seoul : Bobmunsa.
  11. Lee, Deuck Y. (2006). Efficient production method of comparative information. Korea Consumer Institute.
  12. Lee, Joon Y. & Kim, Seong P. (2007). The effect of customers' reliability for airline service quality on customers' satisfaction and repurchase intention-Focus on Asiana Club members-. Journal of Aviation Management Society of Korea, 5(2), 19-35.
  13. Lee, Min J. & Kim Joung M. (2013). The Influence on Customer Satisfaction and Repurchase Intention of Domestic LCC's Selection Factors. Journal of Korean Academic Society of Hospitality Administration. 22(2), 187-207.
  14. Lee, You J. (2014). Service marketings. Seoul : Hakhyunsa.
  15. Ministry of Land, Infrastructure and Transport News (2013.1.22). The market share 15.8% of low cost carriers, continuous rise.
  16. Ministry of Land, Infrastructure and Transport News (2013.1.23). Last year marked 69.3 million passengers, which is more than ever in the history.
  17. Ministry of Land, Infrastructure and Transport News (2014.1.23). The market share of low cost carriers in 2013, continuous rise.
  18. Ministry of Land, Infrastructure and Transport News (2014.10.7). Nationwide investigation whether total ticket price posting system is implemented.
  19. Ministry of Land, Infrastructure and Transport News (2014.6.9). Our safe and convenient low cost carriers(LCC), fly through the air of the world.
  20. Ministry of Land, Infrastructure and Transport News (2014.7.24). The most flight passengers in 2014.
  21. Seo, Young S. & Lee, Seung S. (2011). A consumer evaluation for a service quality for LCC(low cost carrier). Journal of Consumption Culture. 14(3), 46-69. https://doi.org/10.17053/jcc.2011.14.3.003
  22. Shin, Chanho & Kim, Yoontae (2009). A Study of Passenger's Safety Perception on Domestic Low-Cost Carriers. Journal of Aviation Management Society of Korea. 15(4), 209-226
  23. Shin, Chanho & Kim, Yoontae (2009). The influence on post-behaviors of airline customers by the service quality of low cost carriers. Journal of Tourism Management Research. 13(3), 89-111.
  24. Shin, Yong M. (2007). Explanation of consumer dispute resolution standards. Korea Consumer Agency.
  25. Shin, Yoon S. (2009). A study on the current status and revitalization of low cost carriers. Journal of Korean Civilized Academic. 9(2), 107- 134.
  26. The financial news (2012.8.12). The same number as 1588-XXXX, consumer pay the call charge consumer shares.
  27. Yo, Un Ch. (2011). A Study on the characteristics of demand for Gimpo-Jeju air travel by carrier type. master thesis, Seoul National University.
  28. http://kr.koreanair.com
  29. http://www.airbusan.com
  30. http://www.ccn.go.kr/
  31. http://www.eastarjet.com
  32. http://www.flyasiana.com
  33. http://www.jejuair.net
  34. http://www.jinair.com
  35. http://www.twayair.com