International journal of advanced smart convergence

The Institute of Internet, Broadcasting and Communication (한국인터넷방송통신학회)
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The Influence of Verbal Aggression on Job Involvement and Turnover Intention in Organizational System

  • Song, Junhwa (Department of Management Graduate School, Chungbuk National University) ;
  • Lee, Namgyum (Department of Business Administration, Chungbuk National University) ;
  • Park, Soon young (Ambassador Academy, Ambassador Hotel Group)
  • Received : 2015.09.09
  • Accepted : 2015.10.30
  • Published : 2015.11.30
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Abstract

In modern business organization, the most important strategic factor in maintaining competitive advantage in business is to manage and utilize human resources effectively, which has eventually increased workload and psychological pressure in organizations. And research show that increased workload and psychological pressure has produced various tensions in business organizations, and it appears that those tensions have increased the workplace aggressive behavior among employees. In various types of aggressive behavior, this study focuses on verbal aggression. The study also attempts to find out the relationships among verbal aggression, job involvement, and turnover intention among administrative workers in colleges from May 20 to May 26, 2015. Summary of the research result is as follows. First of all, the study shows that verbal aggression directly increases the employee turnover intention.

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