Journal of the Korean Data and Information Science Society

The Korean Data and Information Science Society (한국데이터정보과학회)
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Comparison of satisfaction and need on nursing service perceived by the patients and nurses

입원환자와 간호사의 간호요구도 및 간호서비스 만족도 비교연구

  • Received : 2014.12.08
  • Accepted : 2015.01.12
  • Published : 2015.01.31
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Abstract

This study evaluates the need of nursing (NN) and satisfaction on nursing service (SNS) in patients and nurses. Questionnaires were completed by 105 patients and 105 nurses in one hospital. The mean score of NN was $3.73{\pm}0.76$ for patients and $3.88{\pm}0.60$ for nurses (t=9.23, p<.001). The top score came from cure territory, while the lowest from physical territory in both patients and nurses. The mean score of SNS was $3.35{\pm}0.74$ for patients and $3.31{\pm}0.44$ for nurses (t=3.88, p<.001). The top score came from cure territory, while the lowest from physical territory in both patients and nurses. When NN and SNS are compared, the score of NN was higher than that of SNS in both patients (t=3.77, p<.001) and nurses (t=9.23, p<.001). As a result, they provided unsatisfactory nursing services, although nurses worked hard to improve them. Nurse administrators should develop strategies and apply them.

본 연구는 입원환자와 간호사의 간호요구도 및 간호서비스 만족도를 비교분석하여 간호서비스 향상을 위한 기초자료로 활용하고자 시행되었다. B시 일개 종합병원 입원환자 105명과 간호사 105명을 대상자로 설문지로 측정하였다. 간호요구도는 환자는 $3.73{\pm}0.76$, 간호사는 $3.88{\pm}0.60$였다 (t=9.23, p<.001). 하위영역은 치료 영역이 환자와 간호사 모두에서 가장 높았으며, 신체 영역이 두 집단 모두 가장 낮았고 두 집단 간 차이가 있었다 (p<.001). 간호서비스 만족도는 환자는 $3.35{\pm}0.74$, 간호사는 $3.31{\pm}0.44$였다 (t=3.88, p<.001). 하위영역은 두 집단 모두 치료 영역이 가장 높고 신체 영역이 가장 낮게 나타났다. 간호요구도와 간호서비스 만족도 간 차이는 환자 (t=3.77, p<.001)와 간호사 (t=9.23, p<.001) 모두 간호요구도가 간호서비스 만족도보다 높았다. 즉 간호사가 인지하는 간호요구도가 환자보다 높아 간호서비스 향상을 위해 지속적으로 노력하고 있으나, 두 집단 모두 간호서비스 만족도가 낮게 나타나 요구에 못 미치는 간호서비스가 제공되고 있었다. 따라서 환자와 간호사 모두 만족하는 간호서비스를 제공하기 위한 전략개발과 적용이 필요하다.

Keywords

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