Journal of Digital Convergence (디지털융복합연구)

The Society of Digital Policy and Management (한국디지털정책학회)
권호 표지
DOI QR코드

DOI QR Code

Antecedents of Organizational Citizenship Behavior: The Mediating Role of Leader-member Exchange

조직시민행동의 선행요인에 관한 연구: LMX의 매개효과를 중심으로

  • Lee, Ung Hee (Management Support Team, Korea Industrial Complex Corp.) ;
  • Kim, Hye Kyoung (Occupational Education Studies, Oklahoma State University)
  • Received : 2014.11.06
  • Accepted : 2015.01.20
  • Published : 2015.01.28
Download PDF
⟨ Previous Next ⟩

Abstract

The main purpose of this study was to find antecedents of organizational citizenship behavior(OCB) and to investigate the mediating role of leader-member exchange(LMX). This study categorized the factors that influence OCB and LMX into individual(distributive and procedural justice), group(transformational leadership and team empowerment), and organizational levels(complexity). A total of 773 cases were used in this study, which were collected in one of industrial complexes. The research participants were any employees who participated in their work by collaborating with their co-workers. This study found that procedural justice, transformational leadership, and team empowerment had positive influences on OCB, and distributive justice, procedural justice, transformational leadership, team empowerment, and complexity significantly influenced LMX. Moreover, LMX played a mediating role in the relationship between each of the five input variables and OCB.

본 연구는 조직시민행동의 선행요인을 찾고, 그리고 LMX(leader-member exchange)의 매개역할을 살펴보는 것이다. 선행연구 검토를 통해 본 연구는 조직시민행동과 LMX에 영향을 미치는 요인을 개인(분배, 절차 공정성), 그룹(변혁적 리더십, 팀 임파워먼트), 그리고 조직(조직구조의 복잡성)수준으로 분류하였다. 산업단지 공단에 근무하는 종업원들을 대상으로 설문조사를 실시하였고, 총 773부의 설문지가 실증분석에 사용되었다. 실증분석 결과, 절차적 공정성, 변혁적 리더십, 그리고 팀 임파워먼트가 조직시민행동에 정(+)의 영향을 미치는 것으로 나타났다. 또한 분배공정성, 절차공정성, 변혁적 리더십, 팀 임파워먼트, 조직구조의 복잡성은 LMX에 정(+)의 영향을 미치는 것으로 나타났다. 게다가 LMX는 5개의 독립변수(분배공정성, 절차공정성, 변혁적 리더십, 팀 임파워먼트, 조직구조의 복잡성)가 조직시민행동에 미치는 영향관계에서 매개역할을 하는 것으로 나타났다. 연구결과를 바탕으로 연구의 시사점과 한계점 등에 대해서도 논의하였다.

Keywords

References

  1. Organ, D., Organizational citizenship behavior: The good solider syndrome. Lexington, USA: Lexington Books; 1988.
  2. Moorman, R.H., Relationship between organizational justice and organizational citizenship behaviours: Do fairness perceptions influence employee citizenship? Journal of Applied Psychology, Vol. 76, No. 6, pp. 845-855, 1991. https://doi.org/10.1037/0021-9010.76.6.845
  3. Organ, D.W., & Lingl, A., Personality, satisfaction, and organizational citizenship behavior. Journal of Social Psychology, Vol. 135, No. 3, pp. 339-350, 1995. https://doi.org/10.1080/00224545.1995.9713963
  4. Karriker J.H., & Williams, M.L., Organizational justice and organizational citizenship behavior: A mediated multifoci model. Journal of Management, Vol. 35, No. 1, pp. 112-135, 2009. https://doi.org/10.1177/0149206307309265
  5. Greenberg, J., A taxonomy of organizational justice theories. Academy of Management Review, Vol. 12, pp. 9-22, 1987.
  6. Tepper, B., & Taylor, E., Relationships among supervisors' and subordinates' procedural justice perceptions and organizational citizenship behaviors. Academy of Management Journal, Vol. 49, No. 1, pp. 97-105, 2003.
  7. Robinson, S.L., & Morrison, E.W., Psychological contracts and OCB: The effect of unfulfilled obligations on civic virtue behavior. Journal of Organizational behavior, Vol. 16, No. 3, pp. 289-298, 1995. https://doi.org/10.1002/job.4030160309
  8. Bass, B.M., & Avolio, B.J., The implications of transactional and transformational leadership for individual, team, and organizational development. Research in Organizational Change and Development, Vol. 4, pp. 231-27, 1990.
  9. Koh, W.L., & Steers, R.M., and Berborg, J.R., The Effects of Transformational Leadership on Teacher Attitudes & Student Performance in Singapore. Journal of Organizational Behavior, Vol.16, pp. 319-333, 1995. https://doi.org/10.1002/job.4030160404
  10. Somech, A., Teachers' personal and team empowerment and their relations to organizational outcomes: contradictory or compatible constructs? Educational Administration Quarterly, Vol. 41, No. 2, pp. 237-266, 2005. https://doi.org/10.1177/0013161X04269592
  11. Crow, G.M., & Pounder, D.G., Interdisciplinary teacher teams: Context, design, and process. Educational Administration Quarterly, Vol. 36, No. 2, pp. 216-254, 2000. https://doi.org/10.1177/0013161X00362004
  12. Bogler, R., & Somech, A., Influence of teacher empowerment on teachers' organizational commitment, professional commitment and organizational citizenship behavior in schools. Teaching and teacher education, Vol. 20, No. 3, pp. 277-289, 2004. https://doi.org/10.1016/j.tate.2004.02.003
  13. Adler, P.S., & Borys, B., Two types of bureaucracy: Enabling and coercive. Administrative Science Quarterly, Vol. 41, No. 1, pp. 61-89, 1996. https://doi.org/10.2307/2393986
  14. Organ, D.W., Podsakoff, P.M., & MacKenzie, S.B., Organizational citizenship behavior: Its nature, antecedents, and consequences. Thousand Oaks, USA: Sage; 2006.
  15. Nasurdin, A.M., Ramayah, T. & Beng, Y.C., Organizational structure and organizational climate as potential predictors of job stress: evidence from Malaysia. International Journal of Commerce and Management, Vol. 16, No. 2, pp. 116-129, 2006. https://doi.org/10.1108/10569210680000211
  16. Tata, J., & Prasad, S., Team self-management, organizational structure, and judgments of team effectiveness. Journal of Managerial Issues, Vol. 16, No. 2, pp. 248-265, 2004.
  17. Chung, B.K., & Oh, W.H., A study on the effects of organizational characteristics and individual characteristics on organizational citizenship behavior (OCB) focused on the government sponsored research institutes. CNU Journal of Management and Economics, Vol. 25, No. 1, pp. 213-237, 2002.
  18. Liden, R.C., & Graen, G., Generalizability of the vertical dyad linkage model of leadership. Academy of Management Journal, Vol. 23, pp. 451-465, 1980. https://doi.org/10.2307/255511
  19. Graen, G., & Ginsburgh, S., Job resignation as a function of role orientation and leader acceptance: A longitudinal investigation of organizational assimilation. Organizational Behavior and Human Performance, Vol. 19, No. 1, pp. 1-17, 1977. https://doi.org/10.1016/0030-5073(77)90051-4
  20. Graen, G., Role-making processes and university administration. Final Report, National Inst. of Education (DHEW) Washington DC, USA; pp. 1-81, 1976.
  21. Blau, P., Exchange and power in social life. New York, USA: John Wiley; 1964.
  22. McAllister, D.J., Affect-and cognition-based trust as foundations for interpersonal cooperation in organizations. Academy of Management Journal, Vol. 38, No. 1, pp. 24-59, 1995. https://doi.org/10.2307/256727
  23. Gouldner, A.W., The norm of reciprocity: A preliminary statement. American Sociological Review, Vol. 25, No. 2, pp. 161-178, 1960. https://doi.org/10.2307/2092623
  24. Colquitt, J.A., Conlon, D.E., Wesson, M.J., Porter, C.O.L.H., & Ng, K.Y., Justice at the millennium: A meta-analytic review of 25 years of organizational justice research. Journal of Applied Psychology, Vol. 86, No. 3, pp. 425-445, 2001. https://doi.org/10.1037/0021-9010.86.3.425
  25. Howell, J.M., & Hall-Merenda, K.E., The ties that bind: The impact of leader-member exchange, transformational and transactional leadership, and distance on predicting follower performance. Journal of applied psychology, Vol. 84, No. 5, pp. 680-694, 1999. https://doi.org/10.1037/0021-9010.84.5.680
  26. Cropanzano, R., Prehar, C.A., & Chen, P.Y., Using social exchange theory to distinguish procedural from interactional justice. Group and Organization Management, Vol. 27, No. 3, pp. 324-351, 2002. https://doi.org/10.1177/1059601102027003002
  27. Townsend, J.C., Silva, N.D., Mueller, L., Curtin, P., & Tetrick, L.E., Attributional complexity: A link between training, job complexity, decision latitude, leader-member exchange, and performance. Journal of Applied Social Psychology, Vol. 32, No. 1, pp. 207-221, 2002. https://doi.org/10.1111/j.1559-1816.2002.tb01427.x
  28. Kang, D.S., The impact of organizational justice, leader-member exchange (LMX) quality, and psychological empowerment on service-oriented organizational citizenship behaviors (OCBs) [Dissertation]. [Seoul, Korea]: Sungkyunkwan University; 2004.
  29. Konovsky, M.A., & Pugh, S.D., Citizenship behavior and social exchange. Academy of Management Journal, Vol. 37, pp. 656-669, 1994. https://doi.org/10.2307/256704
  30. Rupp, D.E., & Cropanzano, R., The mediating effects of social exchange relationships in predicting workplace outcomes from multifoci organizational justice. Organizational Behavior and Human Decision Process, Vol. 89, No. 1, pp. 925-947, 2002. https://doi.org/10.1016/S0749-5978(02)00036-5
  31. Bass, D.M., Leadership: Good, better, best. Organizational Dynamics, Vol. 13, No. 3, p. 26-40, 1985. https://doi.org/10.1016/0090-2616(85)90028-2
  32. Thomas, K.W., & Velthouse, B.A., Cognitive elements of empowerment: An interpretive model of intrinsic task motivation. Academy of Management Review, Vol. 15, No. 4, pp. 666-681, 1990. https://doi.org/10.5465/AMR.1990.4310926
  33. Aiken, M., & Hage, J., The organic organization and innovation, Vol. 5, pp. 63-82, 1971. https://doi.org/10.1177/003803857100500105
  34. Scandura, R.A., & Graen, G.B., Moderating effects of initial leader-member exchange status on the effects of a leadership intervention. Journal of Applied Psychology, Vol. 69, No. 3, pp. 428-436, 1984. https://doi.org/10.1037/0021-9010.69.3.428
  35. O'Brien, R. M., A caution regarding rules of thumb for variance inflation factors. Quality & Quantity, Vol. 41, No. 5, pp. 673-690, 2007. https://doi.org/10.1007/s11135-006-9018-6
  36. Miles, J.N.V., & Shevlin, M.E., Applying regression and correlation: A guide for students and researchers. London: Sage, 2001.
  37. Fornell, C., & Larcker, D.F., Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, Vol. 18, No. 1, pp. 39-50, 1981. https://doi.org/10.2307/3151312
  38. Joreskog, K.G., & Sobom, D., LISREL 8: User's reference guide [computer software manual]. Chicago, USA: Scientific Software International, 1993.
  39. Lawrence, P.R., & Lorsch, J.W., Differentiation and integration in complex organizations. Administrative science quarterly, Vol. 12, No. 1, pp. 1-47, 1967. https://doi.org/10.2307/2391211
  40. Stamper, C.L., & Dyne, L.V., Work status and organizational citizenship behavior: A field study of restaurant employees. Journal of Organizational Behavior, Vol. 22, No. 5, pp. 517-536, 2001. https://doi.org/10.1002/job.100
  41. Finkelstein, M.A., Dispositional predictors of organizational citizenship behavior: Motives, motive fulfillment, and role identity. Social Behavior and Personality: an international journal, Vol. 34, No. 6, pp. 603-616, 2006. https://doi.org/10.2224/sbp.2006.34.6.603