Journal of the Korea Society of Computer and Information (한국컴퓨터정보학회논문지)

Korean Society of Computer Information (한국컴퓨터정보학회)
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A Study on the Information System Maintenance Activities and Performance

  • Lee, Young-Joo (ICT Policy Group, National Information Society Agency) ;
  • Choi, Young-Jin (Department of Healthcare Management, Eulji University)
  • Received : 2015.11.04
  • Accepted : 2015.12.15
  • Published : 2015.12.30
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Abstract

It is important to maintain information system (IS) following the business and institutional change. Even if successfully developed information systems, we cannot gain the benefit from the systems without the proactive maintenance activities. However, the importance of IS maintenance has not been considered as much as the system development, and we don't have any specific performance management structure. The objective of this study is to identify the relationship between IS maintenance activities and utilization. For empirical test of the hypothesis model, the sample data is collected from public information system sites. Results from multiple regression analysis reveal that proactive maintenance activities including IS maintenance cost increase, improving functionality, and enhancing ease of use have a causal effect on the IS utilization.

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