디지털융복합연구 (Journal of Digital Convergence)

  • 제13권11호
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  • Pages.529-537
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  • 2015
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  • 2713-6434(pISSN)
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  • 2713-6442(eISSN)
한국디지털정책학회 (The Society of Digital Policy and Management)
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융복합 시대 어린이 전용 수영장의 서비스 품질과 만족의 관계에서 관여도가 갖는 매개효과 연구

The Study on Mediating Effects Validation of Involvement between Service Quality and Satisfaction in Children's Pool in Convergence era

  • 빙원철 (백석대학교 스포츠과학부)
  • 투고 : 2015.09.18
  • 심사 : 2015.11.20
  • 발행 : 2015.11.28
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초록

본 연구는 융복합 시대 어린이 전용 수영장의 서비스품질과 만족의 관계에서 관여도의 매개효과를 검증하고자 서울 및 경기지역 어린이 전용 수영장 학부모 450명을 설문조사 하였으며, 그 중 430부의 자료를 SPSS 21.0과 AMOS 7.0 프로그램을 이용하여 요인분석, 상관관계분석, 구조방정식모형 분석을 실시하였다. 이러한 과정을 통해 도출된 결론은 다음과 같다. 첫째, 어린이 전용 수영장 서비스품질 장소요인, 가격요인, 프로그램요인, 시설요인, 지도자요인 중 시설요인이 관여도에 유의한 영향을 미치는 것으로 나타났다. 둘째, 어린이 전용 수영장 서비스품질 요인 중 프로그램요인과 시설요인이 만족에 유의한 영향을 미치는 것으로 나타났다. 셋째, 어린이 전용 수영장 관여도는 만족에 유의한 영향을 미치는 것으로 나타났다. 넷째, 서비스품질 시설요인의 만족에 대한 영향에서 관여도의 매개효과가 검증되었다.

The aim of this study was to validate the mediating effects involvement between service quality and satisfaction in children's pool. For the purpose, survey was conducted. 450 samples were collected, and 430 data were used for final analysis. Data processing was made factor analysis, correlation analysis, structure equation model analysis via SPSS 21.0 and AMOS 7.0 programs. Study findings are as follows: First, among the factors of service quality, only the facilities factor was effective to involvement. Second, among the factors of children's pool service quality, program and facilities factors were effective to satisfaction. Third, involvement of children's pool was effective to satisfaction. Fourth, involvement had a mediating effect on the effect of facilities factor on satisfaction.

키워드

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피인용 문헌

  1. A Study on the Effects of Family Restaurants' Service Guarantees on Customer Loyalty -Focusing on the Moderating Role of Involvement- vol.14, pp.7, 2016, https://doi.org/10.14400/JDC.2016.14.7.103