Journal of Digital Convergence (디지털융복합연구)

The Society of Digital Policy and Management (한국디지털정책학회)
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An empirical study for the relations between consultant's expertise and consulting knowledge transfer : Focused on FTA consulting

컨설턴트의 전문지식과 컨설팅 지식이전의 관계에 관한 경험적 연구 : FTA컨설팅을 중심으로

  • Youn, Young-Ho (Graduate School of Knowledge Service & Consulting, Han Sung University) ;
  • Na, Do-Sung (Graduate School of Knowledge Service & Consulting, Han Sung University) ;
  • Jung, Jin-Teak (Graduate School of Knowledge Service & Consulting, Han Sung University)
  • 윤영호 (한성대 지식서비스 & 컨설팅 대학원) ;
  • 나도성 (한성대 지식서비스 & 컨설팅 대학원) ;
  • 정진택 (한성대 지식서비스 & 컨설팅 대학원)
  • Received : 2015.08.21
  • Accepted : 2015.11.20
  • Published : 2015.11.28
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Abstract

This study empirically examined which factors facilitate or disturb the learning and practical knowledge transfer in consulting and which factors have most powerful influence on the learning and transfer of consulting knowledge. Analysing 160 data collected from FTA origin managers in export companies, the study findings show the ambiguity(-), complexity(+), consulting competences(+), intervention design and delivery(+), self-efficacy(+) and government subsidies(+) significantly affected on Client's learning, while consultant's expertise(+), consulting involvement(+), transfer culture(+) significantly affected on consulting knowledge transfer, respectively. It showed that consulting competence and causal ambiguity have an greater influence on learning while consultant's expertise has a greater influence on consulting knowledge transfer, respectively. The findings implicate that consulting success depends on rather consultant's factors(consultant's expertise and consulting competence) than client's input factors. To succeed in consulting project, it is important that the consultants effectively develop and apply consulting methods & tools as shared interfaces between consultant and client.

이 연구의 목적은 FTA컨설팅의 맥락에서 어떤 설명개념들이 컨설팅지식의 학습촉진 컨설팅전이에 중요한 영향을 미치는지 확인하려는 것이다. 160개 수출기업의 원산지관리자들로부터 자료를 수집하여 다중회귀분석을 실시하였다. 분석결과, 클라이언트의 학습에 대해서는 지식의 모호성(-) 및 복잡성(+), 컨설팅수행능력(+), 컨설팅 설계/전달(+), 자기효능감(+), 정부지원(+)이 유의하며, 컨설팅전이에 대해서는 컨설턴트의 전문지식(+), 컨설팅참여도(+), 전이풍토(+)가 각각 유의한 영향을 미친 것으로 나타났다. 컨설팅 수행능력과 지식의 모호성은 학습에 대하여, 그리고 컨설턴트의 전문지식은 컨설팅전이에 대하여 각각 상대적 영향력이 큰 것으로 나타났다. 이는 컨설팅성공은 클라이언트측 투입요인보다는 컨설턴트의 전문지식과 컨설팅수행능력에 크게 달려 있음을 시사한다. 컨설팅 성공을 위해서는 컨설턴트들은 컨설턴트-클라이언트 간의 공유 인터페이스로서 컨설팅방법론 및 툴의 개발과 효과적인 활용이 중요하다.

Keywords

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