디지털융복합연구 (Journal of Digital Convergence)

한국디지털정책학회 (The Society of Digital Policy and Management)
권호 표지
DOI QR코드

DOI QR Code

웹 기술 융합을 통한 정보시스템 성공 요인

The Study of Factors on Information System Success through Web Assimilation

  • 변현수 (국립 한국교통대학교 행정정보학과) ;
  • 강미라 (백석예술대학교 항공서비스과)
  • Byeon, Hyeon-Su (Dept. of Public Management Information System, Korea National University of Transportation) ;
  • Kang, Mi-Ra (Dept. of Airline Service, Baekseok Arts University)
  • 투고 : 2015.09.10
  • 심사 : 2015.11.20
  • 발행 : 2015.11.28
PDF 다운로드
⟨ 이전 논문 다음 논문 ⟩

초록

본 연구에서는 조직 내에 스며든 웹 기술이 얼마나 해당 조직에 융합되어 정보시스템의 성공에 이바지하는지 알아보고자 수행되었다. 위계적 회귀분석 등을 통해 확인한 연구 결과는 다음과 같다. 첫째, 최고 경영진 지원, 전략적 투자 정당성, 그리고 컴퓨터 접근과 사용은 웹 기술 융합에 긍정적인 영향을 미치고 있었다. 또한 웹 기술 융합은 정보시스템 프로젝트의 성공에 유의한 영향을 가지고 있음도 확인하였다. 둘째, 웹 기술 융합을 전략 차원과 활동 차원으로 구분하여 확인한 결과 전략 차원에서는 최고 경영진 지원이 정보시스템 성공에 가장 큰 영향력을 가진 반면 활동 차원에서는 전략적 투자 정당성이 제일 중요한 영향을 미치고 있었다. 셋째, 정보시스템 프로젝트의 성공에 영향을 미치는 웹 기술 융합에 있어서 세부 차원 중 전략 차원이 활동 차원보다 높은 성공요인임을 알 수 있었다. 따라서 웹 기술과 같은 정보기술은 조직의 성공을 위한 강력한 사업도구이며 높은 수익의 원천이 될 것이다.

This study examined that the assimilated web technologies can contribute to IS(information system) success. Through hierarchical regression analysis, the following findings are identified. First, top management championship, strategic investment rationale, and computer use and access affected web technology assimilation, and then web technology assimilation influenced on IS development success positively. Second, top management championship had more influence than other independent variables in strategies dimension of web technologies assimilation while strategic investment rationale did in activities dimension. Third, the strategies assimilation was more dominant than the activities assimilation for IS success. Thus it is concluded that IT including web technologies brings organizations a powerful business tool and high profit.

키워드

참고문헌

  1. Morris, M. H., Burns, A. C. and Avila, R. A., Computer Awareness and Usage by Industrial Marketers, Industrial Marketing Management, Vol. 18, No. 3, pp. 223-232, 1989. https://doi.org/10.1016/0019-8501(89)90039-4
  2. J. Kanter, Have We Forgotten the Fundamental IT Enabler: Ease of Use, Information Systems Management, Vol. 17, No. 3, pp. 70-77, 2000.
  3. D. Chatterjee and A. Segars, Transformation of the enterprise through e-business: An overview of contemporary practices and trends, Report to the Advanced Practices Council of the Society for Information Management, 2001.
  4. B. J. Haley, T. A. Carte, T. A. and R. T. Watson, Commerce on the Web: How Is It Growing?, Proceedings of Americas Conference on Information Systems(AMCIS 1996), pp. 1-12, 1996.
  5. D. Chatterjee and V. Sambamurthy, Business Implications of Web Technology: An Insight into Usage of the World Wide Web by U.S. Companies, Electronic Markets - International Journal of Electronic Commerce & Business Media, Vol. 9, No. 1/2, pp. 126-131, 1999. https://doi.org/10.1080/101967899359355
  6. P. Keen and M. McDonald, The eProcess Edge: Creating Customer Value and Business Wealth in the Internet Era, Berkeley(CA), McGraw Hill, 2000.
  7. T. H. Kwon and R. W. Zmud, Unifying the Fragmented Models of Information Systems Implementations, in Critical Issues in Information Systems Research, R. J. Boland and R. A. Hirschheim (eds.), John Wiley & Sons Ltd., Chichester, England, pp. 227-251, 1987.
  8. J. A. O'Brien, Management Information Systems: Managing Information Technology in the E-business Enterprise, McGraw-hill, 2002.
  9. J. W. Ross, C. M. Beath and D. L. Goodhue, Develop Long-term Competitiveness through IT Assets, Sloan Management Review, Vol. 38, No. 1, pp. 31-42, 1996.
  10. R. Cooper and R. W. Zmud, Information Technology Implementation Research: A Technological Diffusion Approach, Management Science, Vol. 36, No. 2, pp. 123-139, 1990. https://doi.org/10.1287/mnsc.36.2.123
  11. R. G. Fichman and C. F. Kemerer, The Assimilation of Software Process Innovations: An Organizational Learning Perspective, Management Science, Vol. 43, No. 1, pp. 1345-1363, 1997. https://doi.org/10.1287/mnsc.43.10.1345
  12. R. G. Fichman and C. F. Kemerer, The Illusory Diffusion of Innovation: An Examination of Assimilation Gaps, Information Systems Research, Vol. 10, No. 3, pp. 255-275, 1999. https://doi.org/10.1287/isre.10.3.255
  13. W. J. Orlikowski, The Duality of Technology: Rethinking the Concept of Technology in Organizations, Organization Science, Vol. 3, No. 2, pp. 398-427, 1992. https://doi.org/10.1287/orsc.3.3.398
  14. W. R. Scott, Institutions and Organizations, Thousand Oaks(CA), Sage Publications, 1995.
  15. E. B. Swanson, Information Systems Innovation among Organizations, Management Science, Vol. 40, No. 9, pp. 1069-1093, 1994. https://doi.org/10.1287/mnsc.40.9.1069
  16. D. Chatterjee, R. Grewal and V. Sambamurthy, Shaping Up for E-commerce: Institutional Enablers of the Organizational Assimilation of Web Technologies, MIS Quarterly, Vol. 26, No. 2, pp. 65-89, 2002. https://doi.org/10.2307/4132321
  17. H. Barki and J. Hartwick, Rethinking the Concept of User Involvement, MIS Quarterly, Vol. 13, No. 1, pp. 53-63, 1989. https://doi.org/10.2307/248700
  18. S. L. Jarvenpaa and B. Ives, Executive Involvement and Participation in the Management of Information Technology, MIS Quarterly, Vol. 15, No. 2, pp. 205-227, 1991. https://doi.org/10.2307/249382
  19. R. Angeles and R. Nath, An Empirical Study of EDI Trading Partner Selection Criteria in Customer-supplier Relationships, Information & Management, Vol. 37, No. 5, pp. 241-255, 2000. https://doi.org/10.1016/S0378-7206(99)00054-3
  20. F. F. Newpeck and R. C. Hallbauer, Some Advice for the Small Business Considering Computer Acquisition, Journal of Small Business Management, Vol. 19, No. 3, pp. 17-23, 1981.
  21. A. R. Simon, How to Be a Successful Computer Consultant, 2nd Ed., New York, McGrow-Hill, 1990.
  22. D. Dougherty and C. Hardy, Sustained Product Innovation in Large Mature Organizations: Overcoming Innovation-to-organization Problems, Academy of Management Journal, Vol. 39, No. 5, pp. 1120-1153, 1996. https://doi.org/10.2307/256994
  23. Dal-Ho Son, The Determinants of the Assimilation and the Diffusion of Web Technologies in Interorganizational Systems, Journal of Business Research, Vol. 20, No. 1, pp. 241-272, 2007.
  24. G. Bassellier and I. Benbasat, I., Business Competence of Information Technology Professionals: Conceptual Development and Influence on IT-business Partnerships, MIS Quarterly, Vol. 28, No. 4, pp. 673-694, 2004. https://doi.org/10.2307/25148659
  25. F. Bergeron and C. Begin, The Use of Critical Success Factors in Evaluation of Information Systems: A Case Study, Journal of Management Information Systems, Vol. 5, No. 4, pp. 111-124, 1989. https://doi.org/10.1080/07421222.1989.11517842
  26. D. L. Amoroso and P. H. Quality End User-developed Applications: Some Essential Ingredients, Data Base, Vol. 23, No. 1, pp. 1-11, 1992.
  27. S. Bretschneider and D. Wittmer, Organizational Adoption of Microcomputer Technology: The Role of Sector, Information Systems Research, Vol. 4, No. 1, pp. 88-108, 1993. https://doi.org/10.1287/isre.4.1.88
  28. R. W. Stone and D. J. Good, The Assimilation of Computer-aided Marketing Activities, Information & Management, Vol. 38, No. 7, pp. 437-447, 2001. https://doi.org/10.1016/S0378-7206(00)00080-X
  29. J. Y. Son, S. Narasimhan and F. Riggins, Effects of Relational Factors and Channel Climate on EDI Usage in the Customer-supplier Relationship, Journal of Management Information Systems, Vol. 22, No. 1, pp. 321-353, 2005. https://doi.org/10.1080/07421222.2003.11045839
  30. D. Baccarini, The Logical Framework Method for Defining Project Success, Project Management Journal, Vol. 30, No. 4, pp. 25-32, 1999. https://doi.org/10.1177/875697289903000405
  31. A. Rai, S. S. Lang and R. B. Welker, Assessing the Validity of IS Success Models: An Empirical Test and Theoretical Analysis, Information Systems Research, Vol. 13, No. 1, pp. 50-69, 2002. https://doi.org/10.1287/isre.13.1.50.96
  32. F. Hartman and R. A. Ashrafi, Project Management in the Information Systems and Information Technologies Industries, Project Management Journal, Vol. 33, No. 3, pp. 5-15, 2002.
  33. Chy-Heon Kim, The impacts of IT capability and outsourcing partner's capability on the IS development project success, Master's thesis, Yonsei University, 2003.
  34. C. L. Meador, M. J. Guyote and P. G. W. Keen, Setting Priorities for DSS Development, MIS Quarterly, Vol. 8, No. 2, pp. 117-129, 1984. https://doi.org/10.2307/249348
  35. R. L. Lane, The Key to Managing Information Technology, The Bankers Magazine, March-April, pp. 20-27, 1985.
  36. J. D. Lees, Successful Development of Small Business Information Systems, Journal of Systems Management, Vol. 38, No. 9, pp. 32-39, 1987.
  37. J. D. Lees and D. D. Lees, Realities of Small Business Information Systems Implementation, Journal of Systems Management, Vol. 38, No. 1, pp. 6-13, 1987.
  38. H. Liang, N. Saraf, Q. Hu and Y. Xue, Assimilation of Enterprise Systems: The Effect of Institutional Pressures and the Mediating Role of Top Management, MIS Quarterly, Vol. 31, No. 1, pp. 59-87, 2007. https://doi.org/10.2307/25148781
  39. A. H. Van De Ven, Central Problems in the Management of Innovation, Management Science, Vol. 32, No. 5, pp. 590-607, 1986. https://doi.org/10.1287/mnsc.32.5.590
  40. V. Sambamurthy and R. W. Zmud, Information Technology and Innovation: Strategies for Success, New Jersey, Financial Executives Research Foundation, 1996.
  41. C. F. Ho, Y. P. Chi and Y. M. Tai, A Structural Approach to Measuring Uncertainty in Supply Chains, International Journal of Electronic Commerce, Vol. 9, No. 3, pp. 91-114, 2005. https://doi.org/10.1080/10864415.2005.11044334
  42. L. Hitt, D. J. Wu and X. Zhou, Investment in Enterprise Resource Planning: Business Impact and Productivity Measures, Journal of Management Information Systems, Vol. 19, No. 1, pp. 71-98, 2002.
  43. B. R. Allen and A. C. Boynton, Information Architecture: In Search of Effective Flexibility, MIS Quarterly, Vol. 15, No. 4, pp. 435-445, 1991. https://doi.org/10.2307/249447
  44. O. Culpan, Attitudes of End-users towards Information Technology in Manufacturing and Service Industries, Information & Management, Vol. 28, No. 3, pp. 167-176, 1995. https://doi.org/10.1016/0378-7206(94)00038-K
  45. Kee-Young Kwahk and So-Yeon Im, The determinants of it assimilation and its effect on organizational performance:an innovation diffusion theory perspective, Vol. 33, No. 1, pp. 149-168, 2008.
  46. Kwang-Hyon Kwon and Sin-Geun Song, An Empirical Study on the Successful Implementation of ERP Systems in Small-Medium Sized Korean Firms: An Innovation Diffusion Perspective Korea, Journal of Business Administration, Vol. 17, No. 2, pp. 467-492, 2004.
  47. Dal-Ho Son, The Effect of the Strategical Factors Towards the Assimilation of the Web-Technology, Korean management science review, Vol. 21, No. 2, pp. 27-42, 2004.
  48. R. Agarwal and V. Sambamurthy, Principles and Models for Organizing the IT Function, MIS Quarterly Executive, Vol. 1, No. 1, pp. 1-16, 2002.
  49. Sang-Hoon Lee and Ho-Geun Lee, A Study on Effects of Knowledge Transfer Processes on IS Development Project Performance, Journal of Finance & Knowledge Studies, Vol. 5, No. 1, pp. 97-138, 2007.
  50. J. T. Karlsen and P. Gottschalk, An Empirical Evaluation of Knowledge Transfer Mechanisms for IT Projects, Journal of Computer Information Systems, Vol. 44, No. 1, pp. 112-119, 2003.
  51. A. A. Mirchandani and J. Motwani, Understanding Small Business Electronic Commerce Adoption: An Empirical Analysis, Journal of Computer Information Systems, Vol. 41, No. 3, pp. 70-73, 2001.
  52. C. Lertwongsatien and N. Wongpinunwatana, E-commerce Adoption in Thailand: An Empirical Study of Small and Medium Enterprises, Journal of Global Information Technology Management, Vol. 6, No. 3, pp. 67-83, 2003. https://doi.org/10.1080/1097198X.2003.10856356
  53. K. Chang, J. Jackson and V. Grover, E-commerce and Corporate Strategy: An Executive Perspective, Information & Management, Vol. 40, No. 7, pp. 663-675, 2003. https://doi.org/10.1016/S0378-7206(02)00095-2
  54. N. P. Mols, Organizing for the Effective Introduction of New Distribution Channels in Retail Banking, European Journal of Marketing, Vol. 35, No. 5/6, pp. 661-686, 2001. https://doi.org/10.1108/03090560110388150
  55. A. L. Lederer and V. Sethi, The Implementation of Strategic Information Systems Planning Methodologies, MIS Quarterly, Vol. 12, No. 3, pp. 445-461, 1988. https://doi.org/10.2307/249212
  56. Hangoo Jeon, Jongchul Kim and Kwang-Kyu Seo, New Convergence Business Models by Applying Cloud Service to Medical Industry, Journal of Digital Convergence, Vol. 11, No. 4, pp. 467-472, 2013. https://doi.org/10.14400/JDPM.2013.11.12.467
  57. Young-Jae Park, Development of a ICT Convergence Business Model Based on Smart Phone, Journal of Digital Convergence, Vol. 13, No. 6, pp. 81-89, 2015. https://doi.org/10.14400/JDC.2015.13.6.81
  58. Kyung-Hye Park, Empowering Factor of IT Convergence Industry in Korea, Journal of Digital Convergence, Vol. 10, No. 1, pp. 147-154, 2012. https://doi.org/10.14400/JDPM.2012.10.1.147
  59. Sun-Bae Kim and Kyoung-Mook Kim, A Study on the Efficient e-Commerce Policies under the Smart Phone Environment, Journal of Digital Convergence, Vol. 10, No. 1, pp. 125-133, 2012. https://doi.org/10.14400/JDPM.2012.10.1.125