Journal of Digital Convergence (디지털융복합연구)

The Society of Digital Policy and Management (한국디지털정책학회)
권호 표지
DOI QR코드

DOI QR Code

Effects of Learning Organization Building Activities in Convergence Service Companies on Organization Citizenship Behavior - Considering the Moderating effect of Perceived Organization Support -

융복합사업서비스기업의 학습조직구축활동이 조직시민행위에 미치는 영향 - 조직지원인식의 조절 효과를 고려하여 -

  • Lee, Kang-Seok (Dept. of Information Management, Graduate School of Venture, Hoseo University) ;
  • Yang, Hae-Sool (Dept. of Information Management, Graduate School of Venture, Hoseo University)
  • 이강석 (호서대학교 벤처대학원 정보경영학과) ;
  • 양해술 (호서대학교 벤처대학원 정보경영학과)
  • Received : 2015.09.20
  • Accepted : 2015.11.20
  • Published : 2015.11.28
Download PDF
⟨ Previous Next ⟩

Abstract

The purpose of the research was to investigate the effects of the learning organization building activities on organization citizenship behavior(OCB) in business service companies providing the convergence service for the manufacturers and the moderating role of perceived organization support(POS) between the learning organization building activities and organization citizenship behavior. The data were collected from 327 employees of 31 business Service companies in metropolitan area by using structured questionnaires. Hierarchical regression technique was employed to analyze the collected data. The results showed that both of the seven learning organization building activities and POS had a positive effect on employees' OCB. Moreover, also found out the only one out of the seven learning organization building factors, namely 'Strategic Learning Leadership' had the moderate roles between learning organization building activities and OCB. Then, The results and implications of the study were discussed and the directions for future study were presented.

본 연구의 목적은 제조업에 융복합서비스를 제공하고 있는 기업 내 학습조직구축활동이 조직구성원들의 조직시민행위에 미치는 영향과 이에 대한 조절변수로서 조직지원인식의 역할을 탐구하는데 있었다. 본 연구는 구조화된 질문지를 이용하여 수행하였으며, 수도권 소재 31개 융복합사업서비스기업의 조직구성원 327명을 대상으로 자료를 수집하여 단계적 회귀분석방법을 사용해 분석하였다. 가설을 검증한 결과 학습조직구축활동의 7가지 변수와 조직지원인식 모두 조직시민행위에 유의미한 정(+)의 영향을 미치는 것으로 나타났다. 조절효과와 관련해서는 독립변수인 학습조직구축활동의 7요인 중 전략적 학습리더십만이 종속변수인 조직시민행위에 미치는 영향에 있어 조절변수인 조직지원인식에 의하여 조절되는 것으로 나타났다. 이러한 연구결과를 정리하고 이론적 실무적 함의를 논의한 후, 후속 연구의 방향을 제시하였다.

Keywords

References

  1. Sang-Yun Kim.Eun-Chang Lee, "The first mover strategy of Korean manufacturers", POSRI Report, p. 2, 2015.
  2. Gwang-Jum Kim, "Knowledge, learning and innovation", p. 83-102,, Sigmainsightcom, 2004.
  3. Young-Hyun Lee, "A scheme to incorporate a concept of learning organization into an enterprise", Korea Research Institute for vocational Education & Training, 2001.
  4. Sun-Young Jung, "The current situation and tasks of BS industry", 2014.
  5. Kneller, R., and P. A. Stevens, "Frontier Technology and Absorptive Capacity: Evidence from OECD Manufacturing Industries", Oxford Bulletin of Economics and Statistics, Vol.68, No.1, 1-21, 2006. https://doi.org/10.1111/j.1468-0084.2006.00150.x
  6. Suk-Bong Choi, "An Empirical Study on the Relationships among Organizational Culture, Learning Orientation and Innovation of Employees: The Moderating Role of Perceived Organizational Support", Korea Industrial Economics Association, Vol.24, No.6, 3631-3653, 2011.
  7. OECD, Strategic Business Services, 1999.
  8. European Commission, "Barriers to Trade in Business Services", 2001.
  9. DOI:http://meta.narastat.kr/metasvc/index.do?iemInputNo=0000059937375
  10. Jung-Hwan Cho, "The current situation and tasks of business services in the Republic of Korea", Vol.3, No.41, pp. 13-17, 2013.
  11. Seoul Business Agency, "a Seoul white book on business service industry", p. 8, 2013.
  12. Senge, P. M., "The Fifth Discipline: The Art and Practice of Building Learning Organization", New York: Doubleday, 1990.
  13. Watkins, K. E. & Marsick, V. J., "Sculpting The Learning Organization: Lesson in the Art and Science of System Change", San Francisco: Jossey-Bass, 1993.
  14. Chatman, J. A., "Improving interactional organizational research: a model of person-organization fit, Academy of Management Journal", 14, pp. 333-349, 1989.
  15. Bateman, T. S., & Organ, D. W., "Job satisfaction and the good soldier: The relationship between affect and employee citizenship, Academy of management Journal", Vol.26, No.4, pp. 587-595, 1983. https://doi.org/10.2307/255908
  16. Organ, D. W., "Organizational citizenship behavior: The good soldier syndrome", Lexington, MA: Lexington Books, 1988.
  17. Yun-Gil Jung.Gyu-Man Lee, "An Empirical Study on the Relationships between Leadership Behavior Organizational Justice, and Organizational Citizenship Behavior, Korean Public Administration Review", Vol.34, No.4, pp. 323-341, 2001.
  18. Ju-Hee Han.Jin-Chul Jung, "The Relationship between Job Characteristics and OCB with Moderating Effect of Career-related Characteristics, Productivity review", Vol.15, No.1, pp. 249-269, 2001.
  19. Jae-Won Lim, "The relationship among workplace learning, career commitment, and organizational commitment in small and midium businesses", p.2, Seoul National University, 2010.
  20. Jin-Hyuk Ryu, "The Influence of Learning Organization in SMEs on Organizational Citizenship Behavior and Innovative Behavior", Hoseo University, p.2, 2015.
  21. Sun-Kyu Lee.Dong-Guk Choi.Eun-Gu Kang.Seung-Woo, Lee, "A Study on the Influence of Dimensions of Learning Organization to Job Satisfaction: Mediating Effect of Job Embeddedness, The Journal of Digital Policy & Management", Vol.11, No.12, pp. 185-192, 2013.
  22. Joong-Saeng Kwon.Soo-Kun Roh, "The Influence of Learning Organization Building Factor s on Psychological Capital and Innovative Behavior in Firms, Journal of Digital Convergence", Vol.12, No.3, pp. 105-115, 2014. https://doi.org/10.14400/JDC.2014.12.3.105
  23. Blau, P. M., "Exchange and power in social life", New York: John Wiley & Sons, 1964.
  24. Eisenberger, R., Huntington, R., Hutchison, S., and Sowa, D., "Perceived organizational support. Journal of Applied Psychology", Vol.71, No.3: 500-507, 1986. https://doi.org/10.1037/0021-9010.71.3.500
  25. Shore, L. M., and Tetrick, L. E., "A construct validity study of the survey of perceived organizational support. Journal of Applied Psychology", Vol.76, No.5: 637-643, 1991. https://doi.org/10.1037/0021-9010.76.5.637
  26. Eisenberger, R., Cummings, J., Armeli, S., and Lynch, P., "Perceived organizational support, discretionary treatment and job satisfaction. Journal of Applied Psychology", Vol.82, No.5: 812-820, 1997. https://doi.org/10.1037/0021-9010.82.5.812
  27. Shore, L. M., and Shore, T. H., "Perceived organizational support and organizational justice. In R. S. Cropanzano and K. M. Kacmar (Eds.), Organizational politics, justice and support: Managing the social climate in the workplace". 149-164, Westport, CT: Quorum Book, 1995.
  28. Randall, M. L., R. Cropanzano, C. A. Bormman, and A. Birjuline, "Organizational politics and organizational support as predictors of work attitudes, job performance and organizational citizenship behavior, Journal of Organizational Behavior", 20, 159-174, 1999. https://doi.org/10.1002/(SICI)1099-1379(199903)20:2<159::AID-JOB881>3.0.CO;2-7
  29. Jin-Hwan Han.Yi-Tae Kim, "A Study on the Impact of Perceived Organizational Support and Leader-member Exchange on Empowerment and Organizational Citizenship Behavior, Journal of Business Research", Vol.22,No.2, 259-284, 2007.
  30. Jong-Chan Lee, "The Effects of Perceived Organizational Support on Affective Commitment, Turnover Intention and Organizational Citizenship Behavior", Korea Journal of Business Administration, Vol.23, No.2, 893-908, 2010.
  31. Jong-Woo Kwak․Byoung-Jo Kim, "The effect of psychological Ownership on Organizational Commitment and Organizational Citizenship Behavior: The Moderating Role of LMX and POS", International Business Review, Vol.16, No.4, 2012.
  32. Se-Hyun On․Kye-Hong Park․Young-Keun Choi, "A Study of the effect of Learning Organization Readiness on Employee's Quality Commitment: The Moderating Effect of Perceived Organizational Support, Korean Journal of Business Administration", Vol.24, No.3, 2011.
  33. Yun-Hyung Cho․Woo-Jae Choi, "The Effects of Learning Organization, Learner's Characteristics on Organizational Knowledge Creation: The Role of Perceived Organizational Support as A Moderator", Korea Knowledge Management Society, Vol.12, No.1, 17-37, 2011.
  34. Young-Am Choi, "Moderating Effects of Perceived Organizational Support and Self-Efficacy in The Relationship of Continuous Learning Activities and Organizational Effectiveness", p.2, Dae-jeon University, 2014.
  35. Watkins, Karen E., and Victoria J. Marsick, "Dimensions of the learning organization questionnaire", Partners for the Learning Organization, Warwick, RI, 1997.
  36. Eisenberger, R., Huntington, R., Hutchison, S.,and Sowa, D., "Perceived Organizational Support", Journal of Applied Psychology, Vol.71, No.3, 500-507, 1986. https://doi.org/10.1037/0021-9010.71.3.500
  37. Shore, L. M., & S. J. Wayne, "Commitment and employee behavior: Comparison of affective commitment and continuance commitment with perceived organizational support", Journal of Applied Psychology, 78, 774-780, 1993. https://doi.org/10.1037/0021-9010.78.5.774
  38. J. Jaccard, R. Turrisi, and C. K. Wan, "Interaction Effects in Multiple Regression", Newbury Park, CA : Sage Publications, 1990.
  39. Kyung-seok Ma, "The Research on the Effects of Learning Organization within Police on Organizational Citizenship Behavior", p.2, Dongguk University, 2010.
  40. Jung-Eun Cho, "(A) Study on the Relationship between Building factors of Learning Organization and Organizational Citizenship Behavior", p.2, Ewha Womans University, 2003
  41. Sung-hwan Kim.Eun-soo Choi, "The Effect of Transformational Leadership on Learning Organization and Organizational Citizenship Behavior in the Public Sector, The Journal of Lifelong Education and HRD", Vol.7, No.4, pp. 19-38, 2011.
  42. Hofstede, G., Hofstede, G. J., & Minkov, "M, Cultures and organisations-software of the mind: intercultural cooperation and its importance for survival". New York, NY: McGraw-Hill, 1991.

Cited by

  1. The Influence of Entrepreneurial Supporting Policy and Entrepreneurship on Entrepreneurial Intention in the fusion of industries -Considering the moderating effect of the business failure burden and self-efficacy- vol.14, pp.5, 2016, https://doi.org/10.14400/JDC.2016.14.5.21