Child Health Nursing Research

Korean Academy of Child Health Nursing (한국아동간호학회)
권호 표지
DOI QR코드

DOI QR Code

An Integrative Review of the 'QUality Of care Through patient's Eyes'

환자의 눈을 통한 간호의 질(QUOTE) 평가의 통합적 고찰

  • 오진아 (인제대학교 간호학과, 건강과학연구소) ;
  • 김예영 (경일대학교 간호학과) ;
  • 김현경 (두원공과대학교 간호학과) ;
  • 박현정 (김천대학교 간호학과) ;
  • 조해련 (이화여자대학교 대학원)
  • Received : 2014.06.17
  • Accepted : 2014.10.07
  • Published : 2014.10.31
Download PDF
⟨ Previous Next ⟩

Abstract

Purpose: The patient's perspective in the assessment of quality of care has become increasingly important. The purpose of this paper was to introduce the concept of 'QUality Of care Through patient's Eyes (QUOTE)', to analyze the papers using QUOTE through an integrative review method, and to present the attributes of the QUOTE evaluation. Methods: Data were collected from electronic databases. Inclusion criteria were publication in English from 1997 to 2013, as a peer-reviewed research article, with an empirical study focused on QUOTE. Thirty two papers met the criteria and were analyzed. Results: QUOTE had been applied to various groups of patients such as those with various diseases since 1997 in the Netherlands. Four themes were retrieved from synthetic analysis of the thirty-two papers using QUOTE; 1) acceptance of individuation of the patient and family, 2) evaluation of diverse nurses' competencies, 3) evaluation of quality of nursing environments, and 4) participation of patient in the whole process of evaluation. Conclusion: The strengths of QUOTE are that it attempts to overcome the conceptual and methodological problems associated with evaluation of quality of care. Our results imply that QUOTE evaluation could be an effective strategy to improve care of patients in clinical setting.

목적 간호의 질을 평가함에 있어 환자의 측면에서 평가하는 것의 중요성이 점점 증가되고 있다. 본 연구의 목적은 환자의 눈을 통해 간호의 질을 평가하는 QUOTE 평가의 속성을 발견하고 제시하는 것이다. 방법 본 연구에서는 1997년부터 2013년까지 이루어진 QUOTE 평가 관련 국외 연구논문을 통합적 고찰 방법으로 분석하였고 Whittemore와 Kanfl (2005)이 제시한 4단계에 따라 연구를 진행하였다. 결과 본 연구에서 분석한 QUOTE 관련 연구는 총 32편이었으며, 분석을 통해 QUOTE 평가는 환자와 가족의 개별성을 인정함, 간호사의 다양한 역량을 평가함, 간호환경의 질을 평가함, 모든 평가과정에 대상자가 참여함의 4가지 주요한 속성을 가지는 것으로 밝혀졌다. 결론 본 연구는 임상현장에서 환자와 가족중심 간호를 제공하고 그 간호의 질을 평가할 때 유용하게 사용할 수 있는 평가 개념을 소개하고 그 핵심 속성에 대한 이해를 돕기 위해 시도되었다. QUOTE 평가에 대한 통합적 고찰이 국내 간호 현장에 맞는 다양한 도구개발로 이어진다면, 아동 간호현장에서 대상자와 가족에게 제공되는 간호에 대한 적합한 질 평가와 지속적 질 향상에 기여할 수 있을 것이다.

Keywords

References

  1. Baas, L. S. (2012). Patient- and Family-centered care. Heart & Lung: The Journal of Acute and Critical Care, 41(6), 534-535. http://dx.doi.org/10.1016/j.hrtlng.2012.08.001
  2. Babakus, E., & Mangold, W. G. (1991). Adapting the SERVQUAL scale to hospital services: An empirical investigation. Health Services Research, 26(6), 767-786.
  3. Beal, A. C., Patrick, J., Dougherty, D., Jorsling, T., Kam, J., Perrin, J., et al. (2004). Quality measures for children's health care. Pediatrics, 113(1), 199-227.
  4. Chesney, M., Lindeke, L., Johnson, L., Jukkala, A., & Lynch, S. (2005). Comparison of child and parent satisfaction ratings of ambulatory pediatric subspecialty care. Journal of Pediatric Health Care, 19(4), 221-229. http://dx.doi.org/10.1016/j.pedhc.2005.02.003
  5. Groenewegen, P. P., Kerssens, J. J., Sixma, H. J., van der Eijk, I., & Boerma, W. G. W. (2005). What is important in evaluating health care quality? An international comparison of user views. BMC Health Services Research, 5(16), 1-9. http://dx.doi.org/10.1186/1472-6963-5-16
  6. Hekkink, C. F., Wigersma, L., Yzermans, C. J., & Bindels, P. J. E. (2005). HIV nursing consultants: Patients' preferences and experiences about the quality of care. Journal of Clinical Nursing, 14(3), 327-333. http://dx.doi.org/10.1111/j.1365-2702.2004.01061.x
  7. Institute of Social and Preventive Medicine. (2009). STROBE Statement-Items to be included when reporting observational studies in a conference abstract. Retrieved August 12, 2013, from: http://www.strobe-statement.org/fileadmin/Strobe/uploads/checklists/STROBE_checklist_conference_abstract_DRAFT.pdf
  8. Jeong, Y. S., & Kim, J. (2005). Parent satisfaction with inpatient hospital services in children's hospitals. Korean Journal of Child Health Nursing, 11(3), 273-281.
  9. Kim, K. S., & Ha, E. H. (2009). Factors affecting quality of nursing services and intention to revisit as perceived by hospitalized patients and nurses in medium sized urban hospitals. Journal of Korean Clinical Nursing Research, 15(2), 103-114.
  10. Kuethe, M. C., Sixma, H. J., Vanessen-Verberne, A. A., Booij, J. C., & van Aalderen, W. M. (2012). Assessing quality of care in pediatric asthma: Applicability of a revised version of the QUOTE-CNSLD questionnaire. Journal of Asthma, 49(9), 966-976. http://dx.doi.org/10.3109/02770903.2012.721434
  11. Lee, M. (2003). A study of the nursing service quality perceived by consumers and providers, and the tool that measures nursing service. Journal of Korean Academy of Nursing, 33(6), 772-783.
  12. Lindeke, L., Fulkerson, J., Chesney, M., Johnson, L., & Savik, K. (2009). Children's perceptions of healthcare survey. Nursing Administration Quarterly, 33(1), 26-31. http://dx.doi.org/10.1097/01.NAQ.0000343345.70666.6d
  13. Marino, B. L., & Marino, E. K. (2000). Parents' report of children's hospital care: What it means for your practice. Pediatric Nursing, 26(2), 195-198.
  14. Moon, S. Y., & Kim, S. J. (2000). The degree of satisfaction with nursing care of pediatric patients visiting emergency center. Korean Journal of Child Health Nursing, 6(1), 5-17.
  15. Moore, B. R., Simpson, K., Kaye, W., & Kazley, A. S. (2010). Piloting a method to measure satisfaction with HIV care. American Journal of Medical Quality, 25(5), 384-391. http://dx.doi.org/10.1177/1062860610371974
  16. Oh, J., Shin, H., & de Gange, J. C. (2012). QSEN competencies in pre-licensure nursing education and the application to cinenurducation. The Journal of Korean Academic Society of Nursing Education, 18(3), 474-485. http://dx.doi.org/10.5977/jkasne.2012.18.3.474
  17. Pallis, A. G., Vlachonikolis, I. G., & Mouzas, I. A. (2003). Validation of a reliable instrument (QUOTE-IBD) for assessing the quality of health care in Greek patients with inflammatory bowel disease. Digestion, 68(2-3), 153-160. http://dx.doi.org/10.1159/000075524
  18. Pieterse, A., van Dulmen, S., Ausems, M., Schoemaker, A., Beemer, F., & Bensing, J. (2005). QUOTE-$gene^{ca}$: Development of a counselee-centered instrument to measure needs and preferences in genetic counseling for hereditary cancer. Psycho-Oncology, 14(5), 361-375. http://dx.doi.org/10.1002/pon.853
  19. Preheim, G. J., Armstrong, G. E., & Barton, A. J. (2009). The new fundamentals in nursing: Introducing beginning quality and safety education for nurses' competencies. Journal of Nursing Education, 48(12), 694-697. http://dx.doi.org/10.3928/01484834-20091113-10
  20. Roshanai, A. H., Lampic, C., Ingvoldstad, C., Askmalm, M. S., Bjorvatn, C., Rosenquist, R., et al. (2012). What information do cancer genetic counselees prioritize? Journal of Genetic Counseling, 21(4), 510-526. http://dx.doi.org/10.1007/s10897-011-9409-2
  21. Seo, J. (2002). Nursing need and satisfaction of families with their hospitalized children. Korean Journal of Child Health Nursing, 8(2), 195-203.
  22. Shiedls, L., Pratt, J., Davis, L., & Hunter, J. (2008). Family-centered care for children in hospital. Cochrane Library, 42(1), 1-26.
  23. Sixma, H. J., Kerssens, J. J., van Campen, C., & Peters, L. (1998). Quality of care from the patients' perspective: From theoretical concept to a new measuring instrument. Health Expectations, 1(2), 82-95. http://dx.doi.org/10.1046/j.1369-6513.1998.00004.x
  24. Temmink, D., Hutten, J. B. F., Francke, A. L., Abu-Saad, H. H., & van der Zee, J. (2000). Quality and continuity of care in Dutch nurse clinics for people with rheumatic diseases. International Journal of Quality in Health Care, 12(2), 89-95. http://dx.doi.org/10.1093/intqhc/12.2.89
  25. van Campen, C., Sixma, H., Friele, R. D., Kerssens, J. J., & Peters, L. (1995). Quality of care and patient satisfaction: A review of measuring instruments. Medical Care Research and Review, 52(1), 109-133. http://dx.doi.org/10.1177/107755879505200107
  26. van Campen, C., Sixma, H., Kerssens, J. J., & Peters, L. (1997). Assessing noninstitutionalized asthma and COPD patients' priorities and perceptions of quality of health care: The development of the QUOTE-CNSLD instrument. Journal of Asthma, 34(6), 531-538. http://dx.doi.org/10.3109/02770909709055397
  27. van Campen, C. V., Sixma, H. J., Kerssens, J. J., Peters, L., & Rasker, J. J. (1998). Assessing patients' priorities and perceptions of the quality of health care: The development of the QUOTE-rheumatic-patients instrument. Rheumatology, 37(4), 362-368. http://dx.doi.org/10.1093/rheumatology/37.4.362
  28. van Weert, J. C. M., Jansen, J., Spreeuwenberg, P. M. M., van Dulmen, S., & Bensing, J. M. (2011). Effects of communication skills training and Question Prompt sheet to improve communication with older cancer patients: A randomized controlled trial. Critical Reviews in Oncology/Hematology, 80(1), 145-159. http://dx.doi.org/10.1016/j.critrevonc.2010.10.010
  29. Vasudevan, A., Arachchi, A., & van Langenberg, D. R. (2013). Assessing patient satisfaction in inflammatory bowel disease using the QUOTE-IBD survey: A small step for clinicians, a potentially large step for improving quality of care. Journal of Crohn's and Colitis, 7(9), 367-374. http://dx.doi.org/10.1016/j.crohns.2013.02.012
  30. Whittemore, R., & Knafl, K. (2005). The integrative review: Updated methodology. Journal of Advanced Nursing, 52(5), 546-553. http://dx.doi.org/10.1111/j.1365-2648.2005.03621.x

Cited by

  1. 입원한 아동에게 제공되는 환자의 눈을 통한 간호의 질 측정도구 개발 vol.21, pp.2, 2014, https://doi.org/10.4094/chnr.2015.21.2.131
  2. 일 종합병원 아동병동의 환아 어머니와 간호사의 파트너십이 환아 어머니의 불안과 간호의 질 인식에 미치는 영향 vol.18, pp.7, 2017, https://doi.org/10.5762/kais.2017.18.7.516
  3. 입원 아동 어머니의 간호요구와 소아병동 간호의 질에 관한 융합 연구 vol.8, pp.10, 2014, https://doi.org/10.15207/jkcs.2017.8.10.155
  4. The Effect of Intentional Nursing Rounds Based on the Care Model on Patients' Perceived Nursing Quality and their Satisfaction with Nursing Services vol.12, pp.3, 2014, https://doi.org/10.1016/j.anr.2018.08.003