보건행정학회지 (Health Policy and Management)

  • 제24권3호
  • /
  • Pages.291-300
  • /
  • 2014
  • /
  • 1225-4266(pISSN)
  • /
  • 2289-0149(eISSN)
한국보건행정학회 (Korean Academy of Health Policy and Management)
권호 표지
DOI QR코드

DOI QR Code

대학병원직원의 지식경영활동과 성과에 관한 연구

Knowledge Management Activity and Performance of University Hospital Employees

  • 이현숙 (두원공과대학교 보건의료행정학과)
  • Lee, Hyun-Sook (Department of Health & Medical Administration, Doowon Technical University College)
  • 투고 : 2014.05.06
  • 심사 : 2014.09.17
  • 발행 : 2014.09.30
PDF 다운로드
⟨ 이전 논문 다음 논문 ⟩

초록

Background: The efficient knowledge management in hospital organization is generally known as the important activities relevant to employees' knowledge sharing behavior and work performance. This research examined factors affecting employees' knowledge sharing behavior and work performance in top 4 university hospitals. This study is based on individual factors such as incentives, reciprocity, behavioral control, and subjective norms. Also, there are organizational factors such as CEO support, learning climate, IT system, rewards system, and trust. Methods: Data was collected from employees who are working at 3 hospitals university in Seoul and 1 university hospital in Gyeonggi-Do through the self-administered questionnaires. A total of 779 questionnaires were analyzed by PASW SPSS ver. 18.0. (SPSS Inc., Chicago, IL, USA). Results: The significant variables affecting knowledge sharing behavior are behavioral control (in individual factor) and CEO, IT system, and trust (in organization factor). Also the significant variables affecting work performance are incentives, reciprocity, subjective norms, and behavioral control (in individual factor) and CEO support, IT system, reward system, and trust (in organization factor). Conclusion: The personality and organization characteristics factors is important to improve knowledge sharing behavior and work performance of hospital employees. Therefore, to make more efficient knowledge management is to build and system knowledge sharing culture, system, and leadership and to develop practical strategies.

키워드

참고문헌

  1. Bodenheimer TS, Grumbach K. Understanding health policy: a clinical approach. 5th ed. New York: McGraw-Hill Medical; 2009.
  2. Kim SS, Kim YW. An exploratory study on the critical success factors of knowledge management systems. Korean Acad Soc Bus Admin 2000; 29(4):585-616.
  3. Kim G. Effects of organizational environment and factors of innovative behavior on intention of knowledge sharing. J Policy Eval Manag 2007; 17(2):107-136.
  4. Seo YJ, Yang DH, Shin KJ. The readiness of the university hospital employees for the knowledge-based management. Korean J Hosp Manag 2001;6(1):18-40.
  5. Lee HS, Lee HJ, Kim YH. Factors affecting hospital workers' knowledge sharing. Korea J Hosp Manag 2014;19(1):43-53.
  6. Kim TS, Jang IS. The influence of knowledge management strategy of hospitals and HIS characteristics on their management performance. Korean Manag Rev 2009;56:205-225.
  7. Pasher E, Ronen T. The complete guide to knowledge management: a strategic plan to leverage your company's intellectual capital. Hoboken (NJ): John Wiley & Sons; 2011. DOI: http://dx.doi.org/10.1002/9781118983782
  8. Davenport TH, Volpel SC. The rise of knowledge towards attention management. J Knowl Manag 2001;5(3):212-221. DOI: http://dx.doi.org/ 10.1108/13673270110400816
  9. Grant RM. Prospering in dynamically-competitive environments: organizational capability as knowledge integration. Organ Sci 1996;7(4);375-387. DOI: http://dx.doi.org/10.1287/orsc.7.4.375
  10. Stonehouse GH, Pemberton JD. Learning and knowledge management in the intelligent organisation. Particip Empower Int J 1999;7(5):131-144. DOI: http://dx.doi.org/10.1108/14634449910287846
  11. Fraser V, Marcella R, Middleton I. Employee perceptions of knowledge sharing: Employment threat or synergy for the greater good?: a case study. Competitive Intell Rev 2000;11(2):39-52. DOI: http://dx.doi.org/10.1002/(sici)1520-6386(200032)11:2<39::aid-cir7>3.3.co;2-a
  12. Bock GW, Zmud RW, Kim YG, Lee JN. Behavioral intention formation in knowledge sharing: examining the roles of extrinsic motivators, social-psychological forces, and organizational climate. MIS Q 2005;29(1):87-111.
  13. Bartol KM, Srivastava A. Encouraging knowledge sharing: the role of organizational reward systems. J Leadersh Organ Stud 2002;9(1):64-76. DOI: http://dx.doi.org/10.1177/107179190200900105
  14. Kankanhalli A, Tan BC, Wei KK. Contributing knowledge to electronic knowledge repositories: an empirical investigation. MIS Q 2005;29(1): 113-143.
  15. Kulkarni UR, Ravindran S, Freeze R. A knowledge management success model: theoretical development and empirical validation. J Manag Inf Syst 2007;23(3):309-347. DOI: http://dx.doi.org/10.2753/nus0742-1222230311
  16. Lai JY. How reward, computer self-efficacy, and perceived power security affect knowledge management systems success: an empirical investigation in high-tech companies. J Am Soc Inf Sci Technol 2009;60(2):332-347. DOI: http://dx.doi.org/10.1002/asi.20982
  17. Davenport TH, Prusak L. Working knowledge: how organizations manage what they know. Boston (MA): Harvard Business School Press; 1998.
  18. Lyles MA, Schwenk CR. Top management, strategy and organizational knowledge structures. J Manag Stud 1992;29(2):155-174. https://doi.org/10.1111/j.1467-6486.1992.tb00658.x
  19. McDermott R, O'Dell C. Overcoming cultural barriers to sharing knowledge. J Knowl Manag 2001;5(1):76-85. DOI: http://dx.doi.org/10.1108/13673270110384428
  20. Kwun SK. Interpersonal trust and shared learning. Study Pers Manag 2002;23(2):43-64.
  21. Quigley NR, Tesluk PE, Locke EA, Bartol KM. A multilevel investigation of the motivational mechanisms underlying knowledge sharing and performance. Organ Sci 2007;18(1):71-88. DOI: http://dx.doi.org/10.1287/orsc.1060.0223
  22. Ndlela LT, du Toit AS. Establishing a knowledge management programme for competitive advantage in an enterprise. Int J Inf Manag 2001;21(2): 151-165. DOI: http://dx.doi.org/10.1016/s0268-4012(01)00007-x
  23. Madhavan R, Grover R. (1998). From embedded knowledge to embodied knowledge: new product development as knowledge management. J Mark 1998;62(4):1-12. DOI: http://dx.doi.org/10.2307/1252283
  24. Inkpen AC, Tsang EW. Social capital, networks, and knowledge transfer. Acad Manag Rev 2005;30(1):146-165. DOI: http://dx.doi.org/10.5465/amr.2005.15281445
  25. Nonaka I, Konno N. The concept of "Ba": building a foundation for knowledge creation. California Manag Rev 1998;40(3):40-54. DOI: http://dx.doi.org/10.2307/41165942
  26. Huysman M, de Wit D. Practices of managing knowledge sharing: towards a second wave of knowledge management. Knowl Process Manag 2004; 11(2):8 1-92. DOI: http://dx.doi.org/10.1002/kpm.192
  27. Hoegl M, Parboteeah KP, Munson CL. Team-level antecedents of individuals' knowledge networks. Decis Sci 2003;34(4):741-770. DOI: http://dx.doi.org/10.1111/j.1540-5414.2003.02344.x
  28. Willem A, Buelens M. Knowledge sharing in public sector organizations: the effect of organizational characteristics on interdepartmental knowledge sharing. J Public Admin Res Theory 2007;17(4):581-606. DOI: http://dx.doi.org/10.1093/jopart/mul021
  29. Hatten KJ, Rosenthal SR. Reaching for the knowledge edge: how the knowing corporation seeks, shares & uses knowledge for strategic advantage. New York: AMACOM; 2001.
  30. Garcia R, Calantone R. A critical look at technological innovation typology and innovativeness terminology: a literature review. J Product Innovation Management 2002;19(2):110-132. DOI: http://dx.doi.org/10.1111/1540-5885.1920110
  31. Bin Syed-Ikhsan SO, Rowland F. Benchmarking knowledge management in a public organisation in Malaysia. Benchmark Int J 2004;11(3):238-266. DOI: http://dx.doi.org/10.1108/14635770410538745
  32. Connelly CE, Kelloway EK. Predictors of employees' perceptions of knowledge sharing cultures. Leadersh Organ Dev J 2003;24(5):294-301. DOI: http://dx.doi.org/10.1108/01437730310485815
  33. Dave B, Koskela L. Collaborative knowledge management: a construction case study. Autom Constr 2009;18(7):894-902. DOI: http://dx.doi.org/10.1016/j.autcon.2009.03.015
  34. Queen VA. Performance evaluation: building blocks for credentialing and career advancement. Nurs Manage 1995;26(9):52-55. DOI: http://dx.doi.org/10.1097/00006247-199509000-00009
  35. Jang KS. The determinants and performance of knowledge management activities in small and medium-sized enterprises [dissertation]. Seoul: Sangji University; 2010.
  36. Kang YJ. The impact of knowledge sharing on work performance: an empirical analysis of the public employees' perceptions in Korea. Korean Public Admin Q 2005;17(2):431-458.
  37. Lee DY. The level of preparation of the hospital empirical study of knowledge management [dissertation]. Busan: Dong-A University; 2000.
  38. Stewart TA. Intellectual capital: the new wealth of organizations. London: Nicholas Brealey Publishing; 1997.
  39. Ruggles R. The state of the notion. Calif Manag Rev 1998;40(3):80-89. https://doi.org/10.2307/41165944
  40. Ajzen I. The theory of planned behavior. Organ Behav Hum Decis Process 1991;50(2):179-211. https://doi.org/10.1016/0749-5978(91)90020-T
  41. Chakravarthy BS, Zaheer A, Zaheer S. Knowledge sharing in organizations: a field study. San Diego (CA): Organization Science Research Workshop on Management; 1999.
  42. West MA, Farr JL. Innovation and creativity at work: psychological and organizational strategies. New York: John Wiley & Sons; 1989.
  43. Seers A. Team-member exchange quality: a new construct for role-making research. Organ Behav Hum Decis Process 1989;43(1):118-135. DOI: http://dx.doi.org/10.1016/0749-5978(89)90060-5
  44. Herman HM, Dasborough MT. A study of exchange and emotions in team member relationships. Group Organ Manag 2008;33(2):194-215. DOI: http://dx.doi.org/10.1177/1059601106293779
  45. Tampoe M. Motivating knowledge workers: the challenge for the 1990s. Long Range Plan 1993;26(3):49-55. DOI: http://dx.doi.org/10.1016/0024-6301(93)90006-2
  46. Marshall C, Prusak L, Shpilberg D. Financial risk and the need for superior knowledge management. Calif Manag Rev 1996;38(3):77-101. DOI: http://dx.doi.org/10.2307/41165844
  47. Gaynor GH. Innovation by design: what it takes to keep your company on the cutting edge. New York: AMACOM; 2002.
  48. Kim KS, Kim GS. Organizational design for business plan for knowledge management: Asan Social Welfare Foundation. Seoul: Jipmundang; 2003.