디지털융복합연구 (Journal of Digital Convergence)

  • 제12권9호
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  • Pages.369-378
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  • 2014
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  • 2713-6434(pISSN)
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  • 2713-6442(eISSN)
한국디지털정책학회 (The Society of Digital Policy and Management)
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설득의 심리에 근거한 사용자 인터페이스디자인 사례연구 -온라인 쇼핑몰을 중심으로-

Case study on the user interface design based on the psychology of persuasion

  • 박진희 (용인대학교 미디어디자인학과)
  • 투고 : 2014.07.19
  • 심사 : 2014.09.20
  • 발행 : 2014.09.28
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초록

정보의 과부화 속에서 빠른 판단과 결정을 강요하는 정보화시대의 일상을 살아가는 현대인들의 정보처리능력은 이미 한계에 도달했다. 우리는 더 이상 의사결정을 위해 우리가 가진 모든 자료와 정보를 분석하고 판단하여 최상의 결정하기보다는 가장 중요한 정보에 의존하여 의사결정을 내리는 자동화된 방식을 택하고 있다. 이러한 현상은 일상생활 뿐만이나 인터넷상에서도 쉽게 살펴볼 수 있는데 사람들은 인터넷 상에서 제품을 선택하고 구매를 할 때 자신이 합리적이고 이성적으로 신중하게 판단하여 의사결정을 한다고 믿지만 실제로는 대부분의 의사결정과 선택은 우리가 의식하지 못하는 뇌의 특정부분에서 즉각적으로 이루어지는 무의식적인 사고와 행동에 의해 결정된다. 따라서 치알디니의 설득의 심리에 기반한 다양한 유발기제들이 적용된 UX디자인의 사례를 살펴보고 이를 적용한 효과적인 사용자 인터페이스 디자인의 방향을 제시하고자 한다.

The information processing capabilities of contemporary people have reached its limit as the daily life in an information society calls for prompt judgment and decisions while being overwhelmed with information. We no longer make optimal decisions after analyzing all necessary data and information and instead make automatic decisions based on just a handful of important information. Such a phenomenon can be observed not just in daily life but also on the internet. People believe they are making a rational choice when selecting and purchasing a product online, but in fact subconscious thoughts and behavior triggered immediately by certain parts of the brain without our knowing are what makes the decision. Therefore, this study seeks to investigate the cases of various UX designs where the persuasion method based on Cialdini's psychology of persuasion is applied and to suggest a direction for a more effective user interface design based on the findings.

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