Journal of the Korea Academia-Industrial cooperation Society (한국산학기술학회논문지)

The Korea Academia-Industrial cooperation Society (한국산학기술학회)
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Relationships of Emotional Labor, Job Satisfaction and Burnout among Medical Technologists in a University Hospital

대학병원 임상병리사의 감정노동 및 직무만족도와 소진의 관련성

  • Song, Yong-Beom (The Catholic Univ. of Korea Daejeon ST. Mary's Hospital) ;
  • Lee, Tae-Yong (Department of preventive Medicine and Public Health, Chungnam National University School of Medicine and Research Institute for Medical Sciences) ;
  • Kim, Young-Ran (Department of preventive Medicine and Public Health, Chungnam National University School of Medicine and Research Institute for Medical Sciences)
  • 송용범 (가톨릭대학교 대전 성모병원 진단검사의학과) ;
  • 이태용 (충남대학교 의학전문대학원 예방의학교실) ;
  • 김영란 (충남대학교 의학전문대학원 예방의학교실)
  • Received : 2014.04.16
  • Accepted : 2014.08.07
  • Published : 2014.08.31
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Abstract

The present study examined the relationships of emotional labor, job satisfaction and burnout in medical technologists working at university hospitals. The study subjects were 145 medical technologists and health information technicians working at 4 university hospitals. The investigation was conducted using a standardized self-administered questionnaire from April 10-19, 2013. As a result of hierarchical multiple regression, the socio-demographic characteristics, health-related behavior factors, job-related factors, emotional labor and job satisfaction were selected as significant variables and related variables affecting the level of burnout. The descriptive power of these variables(socio-demographic characteristics, health-related behavior factor) was 21.7%, especially it can be seen that emotional labor and job satisfaction variable input 16.8% and 8.2% increase explanatory power respectively.

본 연구는 대학병원에 근무하는 임상병리사들의 감정노동, 직무만족도, 소진수준과의 관련성을 파악하고자 대전광역시에 소재한 4개 대학병원에서 근무하고 있는 임상병리사 145명을 대상으로 2013년 4월 10일부터 19일까지의 기간 동안에 표준화된 자기기입식 설문지(self-administered questionnaire)를 이용한 설문조사를 실시하였다. 위계적 다중회귀분석을 실시한 결과, 소진에 영향을 미치는 변수들의 설명력은 인구사회학적 특성 및 건강관련행위특성변수가 투입됨으로서 21.7%의 설명력을 증가시켰고, 다음으로 감정노동 하위변수가 투입됨으로서 16.8%, 직무만족도 하위변수가 투입됨으로서 8.2%의 설명력을 증가시키고 있음을 알 수 있었다. 이와 같은 결과로 보아 소진에 영향을 주는 변수로는 감정노동이 직무만족도보다 높은 것을 알 수 있었다. 따라서 임상병리사들의 감정노동에 대한 관리가 필요하다고 사료된다.

Keywords

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